Oracle Crmod Release 18 Datasheet


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Key benefits and features of CRM On Demand Release 18!

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Oracle Crmod Release 18 Datasheet

  1. 1. ORACLE DATA SHEETORACLE CRM ON DEMANDRELEASE 18 Get smarter, get more productive, and get the best value with Oracle CRM On Demand Release 18. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solutionTHE WORLD’S MOSTCOMPREHENSIVE CRM ON available. Now, with Release 18, organizations of all types and sizesDEMAND SOLUTION benefit from an integrated enterprise sales and marketing solution as• Easy to use well as key enhancements in productivity, security, and ease of use –• Fast to deploy• Powerful analytics in an offering that provides unprecedented ROI.• Built-in contact center• Pre-built industry solutions Integrated Sales and Marketing• Embedded sales, marketing, Oracle CRM On Demand Release 18 now offers a complete, integrated set of and service best practices• Seamless integrations capabilities from early stage prospecting through lead management to closed revenue. As a result, organizations no longer need to endure siloed, separated sales and marketing pipelines. Instead, they can improve lead quality and increase selling NEW FEATURES time by analyzing a holistic sales and marketing revenue funnel.• Integrated Sales and Marketing• Business Planning and Objective Analytics• VPN and Dedicated Circuit Support• Database Vault• HIPAA/HITECH Compliance• Broker Profiles• Insurance Producer Success Model• Usage Tracking• Expanded Teams• PRM training, Certification, and Accreditation Support• Customer Relationship Customization Figure 1 Graphical Workflow Editor Enables More Powerful Campaigns• Expanded Oracle Migration Tool On Demand• Attachment Objects• More powerful Audit Trails New capabilities include: • Robust Data Integration Framework: Captures information about customers and prospects into a common profile to build a clean, trusted view of customer data. • Response Management: Includes features to build personalized landing pages, microsites, and web forms. Progressive profiling ensures that you capture valid, clean data while minimizing irrelevant questions. Response management also includes robust tools to process incoming responses rapidly across channels with data quality, verification, enhancement, 1
  2. 2. ORACLE DATA SHEET BENEFITS scoring, and assignment. Create professional looking HTML email pages quickly and easily.• Drive a single seamless process across sales and • Nurturing: Automated lead nurturing allows sales and marketing to work marketing• Improve customer and partner together to nurture every prospect until it is ‘sales-ready.’ loyalty, retention, and • Campaign Automation: Full multi-channel, multi-stage campaign profitability• Reduce customer service management capabilities enable targeted 1:1 marketing and lights-out costs campaigns.• Increase competitive intelligence, channel • Analytics: Built-in multi-dimensional warehouse with enhanced analytics optimization, and global for the marketing organization, and integrated analytics across the entire competitiveness revenue funnel.• Maximize productivity, satisfaction, and user This seamless integration ensures that leads are not passed to sales before they are adoption (ROI) ready, or on the other hand, after they should be when they have become stale. In• Optimize sales planning and execution addition, no leads are dropped in the hand-off from marketing to sales. Furthermore,• Gain immediate advantage the extensive analytics features in Oracle CRM On Demand provide a common with industry-ready solutions measurement platform so marketing and sales can tune the entire process to make it• Achieve the lowest Total Cost of Ownership (TCO) more efficient, rather than optimizing only marketing or sales. The result is more sales-ready leads at a lower cost. Get Smarter with Actionable Insight • Speaking of analytics, the difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 18 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include the ability to create business plans and the objectives that comprise them, cascade those objectives throughout the organization, and track progress of each objective through analytics. Any deviations from plan are quickly highlighted and mitigated. As a result, your organization is able to respond more quickly to changes in market conditions. New usage subject area and reports allow organizations to track solution adoption and help them drive usage of Oracle CRM On Demand: Figure 2 Usage Analytics 2
  3. 3. ORACLE DATA SHEETGet More Productive with Powerful ToolsOracle CRM On Demand Release 18 introduces a new set of powerful capabilitiesdesigned to maximize user efficiency. Expanded team support, reusable attachmentobjects, more powerful audit trails, expanded Migration Tool On Demand, customerrelationship customization, operational transparency, search and list restricted fields,enhanced time-based workflow, and configurable action bar layouts dramaticallyimprove the user experience. These enhancements maximize the presentation ofinformation on the display, significantly reduce the number of keystrokes forcommon activities, customize the look and feel of the application, and simplifynavigation.Additional productivity enhancements include: • Enhanced Partner Relationship Management: New capabilities for testing, training, certification, and accreditation ensure that your partners can adequately represent you for sales and service. Lead-to-deal registration conversion automates a critical partner process, and partners can better support their customers by logging and tracking service requests for them. • Expanded Insurance Edition: The new broker profile allows channel managers to capture broker demographic information in more detail so they can work with brokers more effectively. The new Producer Success Model provides a best practice process to help producers increase their top line revenue. This model provides automated support for the entire customer lifecycle, from leads and referrals all the way through to clients who have purchased multiple products.Get the Best ValueOracle CRM On Demand delivers unprecedented value with the broadest set ofcapabilities from a single-provider solution, the industry’s lowest total cost ofownership, the most on-demand deployment options, the deepest CRM expertise andexperience of any CRM provider, and the most secure CRM in the cloud.With Release 18, Oracle CRM On Demand now includes even more enterprise-grade security features to provide increased peace of mind for organizations seekingto store sensitive information in the cloud. New features include: • HIPAA/HITECH Compliance: This service includes controls to protect the confidentiality, integrity, and availability of Customer’s electronic Protected Health Information (“ePHI”). This includes annual risk assessments, quarterly QualysGuard scans, protection against dictionary and brute force attacks, and a third-party audit. The service also includes HIPAA training for all employees with access to servers and the deployment, monitoring, and management of third party Host-based Data Loss Prevention (HDLP) software on the workstations of Oracle support personnel. 3
  4. 4. ORACLE DATA SHEETORACLE CRM ON DEMAND • Secure Network Connections: New Virtual Private Network (VPN)RELEASE 18 connectivity ensures no one can login to Oracle CRM On Demand without first accessing a company’s VPN network. The new dedicated circuitRELATED PRODUCTS offering routes all network traffic over a point-to-point dedicated circuit,• Oracle CRM On Demand for Partner Relationship thereby ensuring none of your proprietary information travels over the Management public internet. Network providers may also guarantee specific SLAs for• Oracle CRM On Demand connectivity uptime and bandwidth. Financial Services Edition – Insurance Solution Bottom Line Oracle CRM On Demand Release 18 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 18, please visit or call +1.866.906.7878 to speak to an Oracle representative. Copyright © 2010, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Ltd. 0910 4