Scicom's E-commerce Solution

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Scicom's E-commerce Solution

  1. 1. SCICOM E-COMMERCE
  2. 2. E-commerce Platform <ul><li>Scalable platform capable of ten of thousands of transactions per day </li></ul><ul><li>Support multiple shop fronts on a single platform with the ability to create multiple shop designs and / or languages </li></ul><ul><li>Ability to customize shopping experience within each shop front to meet client requirements </li></ul><ul><li>Powerful rules based merchandizing engine to create targeted campaigns as well as cross-sell and up-sell opportunities. </li></ul><ul><li>Features set is best of breed </li></ul>
  3. 3. CUSTOMER CARE CHAT, VOICE,EMAIL FUFILLMENT A COMPLETE ONLINE ECOMMERCE STRATEGY <ul><li>ENHANCED BRANDING </li></ul><ul><li>TARGETTED MARKETING </li></ul><ul><li>SALES CONVERSION </li></ul><ul><li>24/7 SUPPORT </li></ul><ul><li>INCREASED CSAT </li></ul><ul><li>INCREASED REVENUES </li></ul><ul><li>TANGIBLE ROI </li></ul>
  4. 4. Catalog Management <ul><li>Multiple product types: </li></ul><ul><ul><li>Simple products </li></ul></ul><ul><ul><li>Bundled products </li></ul></ul><ul><ul><li>Grouped products </li></ul></ul><ul><ul><li>Configurable products </li></ul></ul><ul><ul><li>Downloadble products </li></ul></ul><ul><ul><li>Services </li></ul></ul><ul><li>Product relationships, upsell and cross sell </li></ul><ul><li>Tier Pricing by volume and customer group </li></ul><ul><li>Inventory management </li></ul>
  5. 5. Easy Selection
  6. 6. Configurable Products
  7. 7. Time Sensitive Products
  8. 8. Grouped Products
  9. 9. Upsell and Related Items
  10. 10. <ul><li>Multiple look and feel per store per site </li></ul><ul><li>Customizable look and feel by product or category </li></ul><ul><li>Control of designs with date periods </li></ul><ul><li>Multi language support </li></ul>Site Design
  11. 11. RedExpress Relaunch
  12. 12. <ul><li>Powerful rules based engine to run promotions at the item level or at the shopping cart level </li></ul><ul><li>Offers could include “Buy X Get Y Free” </li></ul><ul><li>If Item X is selected discount item Y by Z% </li></ul>Promotional Tools
  13. 13. <ul><li>Ability to integrate with OpenERP and others </li></ul><ul><li>Full back support for order creation, receivable collection and shipping </li></ul><ul><li>Order tracking </li></ul>Order Processing
  14. 14. <ul><li>Live Chat support </li></ul><ul><li>Order processing by phone or email </li></ul><ul><li>Handling of customer enquiries, complaints, refunds </li></ul><ul><li>Integrated with CRM </li></ul><ul><li>Self service portal for order tracking, profile management </li></ul>Customer Support
  15. 15. <ul><li>Loyalty rewards using points </li></ul><ul><li>Wishlist features with ability to share lists amongst friends </li></ul><ul><li>Real time offers based on behaviour and purchasing </li></ul><ul><li>Geo targeted offers and advertising </li></ul>Loyalty Management
  16. 16. Points and Rewards
  17. 17. <ul><li>Integrated with Google Analytics </li></ul><ul><li>Dashboard reports </li></ul><ul><li>Customizable reports with export to other formats </li></ul>Reporting
  18. 18. Dashboard
  19. 19. Concurrent connections Scalability
  20. 20. Scicom : Your E-commerce Partner www.scicom-intl.com

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