App quality short and sweet

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overview of mobile app quality. based on learnings from 10000 app testers across thousands of apps and analytics on 100M appstore reviews.

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App quality short and sweet

  1. 1. app quality overview
  2. 2. who am i? tester
  3. 3. eng director/developer Analytics 1,000,000+ apps 100,000,000+ reviews Crowd Testing 1,000+ apps 100,000+ Testers
  4. 4. app startup
  5. 5. app-specific issues ● ● ● ● ● ● ● ● ● 3rd party sdks agile/lean backend services competition continuous integration deployment distribution device state device fragmentation ● ● ● ● ● ● ● ● ● ● platform fragmentation in the wild KPIs location mobile networks review feedback security tools user interface web vs native vs hybrid
  6. 6. app quality attributes ● ● ● ● ● ● ● ● ● ● content elegance interoperability performance pricing privacy satisfaction security stability usability
  7. 7. keys to quality apps 1. 2. 3. 4. 5. 6. 7. care about fixing your bugs instrument your app quality: perception, stars, feedback prepare for changes like iPhone5 and iOS7 dogfood, beta, testing in the wild watch competition hybrid vs native question
  8. 8. fix known issues
  9. 9. instrument your app
  10. 10. popular. basic web and app performance too.
  11. 11. most popular with mobile-first and mobileonly
  12. 12. perception is important brand download
  13. 13. perception is important trend: ask user for feedback. if good: point to appstore if bad: custom feedback system
  14. 14. perception is important
  15. 15. changes be ready iphone users especially fickle
  16. 16. competition one click away
  17. 17. top tests that find bugs Landscape/portrait orientation Slow network, turning network on/off, switching wifi/LTE Lots of data/content First launch of app with no network or location or social auth App handling incoming call or other system interruption like battery warning during data entry, device lock, etc
  18. 18. top tests that find bugs Background processing Lots of usage (flow issues and mem usage) Multi-touch gestures/zooming Correctness of branding and language used within the app vs desktop and web. Custom login—basic form validation Other apps in the background
  19. 19. test automation wait for design stabilization wait for traction framework? no great ones. suggest opensource and real-device compatible... if you automate, use cloud devices monkey’s for android frag
  20. 20. dogfood, beta, crowd
  21. 21. hybrid vs native answer
  22. 22. freq updates != quality
  23. 23. future of app quality real-time automated and manual test results tools for engaging users/feedback quantified quality tied directly to engagement, $, downloads automatic suggestions (turing test for test lead)
  24. 24. future of app quality
  25. 25. app quality workshop all day workshop for SASQAG tomorrow btw
  26. 26. contact jarbon@gmail.com @jarbon always love to chat about app quality

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