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TADHACK Orlando
The Hidden High Costs of Living on the Edge
Thomas McCarthy-Howe
$20 an hour is more affordable…
if you happen to have $20.
In the last decade, 1.5 million US citizens
have experienced ho...
Voice is Expensive for Social Services
• Requires people to answer
• People are inherently expensive
• One hour of on hold...
Messaging Changes the Conversation
• Messaging Does Not Always Require People
• Asynchronous conversations tolerate large ...
Demo
• Text enable existing phone number, change the prompts
• Let your customers know they have options
• Send Welcome An...
Thank you!!!
TADHack-mini Orlando, Legal Aid, Thomas Howe
TADHack-mini Orlando, Legal Aid, Thomas Howe
TADHack-mini Orlando, Legal Aid, Thomas Howe
TADHack-mini Orlando, Legal Aid, Thomas Howe
TADHack-mini Orlando, Legal Aid, Thomas Howe
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TADHack-mini Orlando, Legal Aid, Thomas Howe

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Flowroute winner ($1000) was Thomas Howe with Legal Aid. Extending social services through messaging to all stakeholders. This also received the CodeforOrlando t-shirt for its social impact.

TADHack-mini Orlando 25-26 March, just before enterprise connect. Big thank you to the local tech and entrepreneur communities in Orlando for your support: Code for Orlando, Orlando Tech, Orlando JS, Orlando IoT, UCF Bootcamp,
Valencia College, Creative Entrepreneurs Orlando, plus many more.

Thanks to the sponsors for making this possible: Cisco Spark / Tropo, Flowroute, Matrix, Ring Central, Telestax with partners DataArt and Dialogic, Temasys, Vidyo.io.

Published in: Technology
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TADHack-mini Orlando, Legal Aid, Thomas Howe

  1. 1. TADHACK Orlando The Hidden High Costs of Living on the Edge Thomas McCarthy-Howe
  2. 2. $20 an hour is more affordable… if you happen to have $20. In the last decade, 1.5 million US citizens have experienced homelessness.
  3. 3. Voice is Expensive for Social Services • Requires people to answer • People are inherently expensive • One hour of on hold? $20 • Orlando LAS: 9:00-12:00, 1:30-3:00 • It only speaks the language you do • And you better hope your agent happens to speak it too • It forgets everything that’s said • Difficult to keep your notes straight in your backpack • Difficult to automate, archive, search, share, analyze • Increases external costs to handle the data properly • Decreases efficiency of response. • Voice is never discrete • There are times and places to stay quiet, to stay safe
  4. 4. Messaging Changes the Conversation • Messaging Does Not Always Require People • Asynchronous conversations tolerate large delays • Automation using chat bot technology is an additional option • Messaging speaks the language you do • Human language translation is affordable and “good enough” • Messaging never forgets • Even when you might. Many homeless with illness and addiction challenges • Messaging is quiet • Keep people quiet and safe • FlowRoute APIs make it simple to add messaging to phones • Just enough functionality to consume
  5. 5. Demo • Text enable existing phone number, change the prompts • Let your customers know they have options • Send Welcome Announcements for Texters • Let them know someone’s there, and to wait for the answer • Translate languages for customers and agents • Provide a universal service all who need it • Make it easy to share information • Setup automations and replies • Sometimes, you want to talk • Text enable existing number, simple to start voice calls
  6. 6. Thank you!!!

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