KPN's presentation at the Broadband World Forum 2010 at the session "Service Delivery Platform Evolution Revolution, Convolution, Amalgamation, Elimination or Virtualization."
KPN vision is to provide services to any device on any network at anytime. Eventually, it moves to "Everything-is-a-Service" model. From a user perspective consistent, on-par (Apple setting the bar) UX is one of the most important buying (and usage) motivation. Customer satisfaction efforts demand co-operation/partnership with others in the value chain, among which are (independent) developers, VARs, users, verticals, etc. Hence, services will encompass assets and capabilities from many different sources. Critical for this paradigm is fulfillment(including activation, registration, log-on), assurance and billing.