Ottspott on Slack - real world experiences in using Slack for RTC service distribution. Luis Quina Borges, Co-Founder and CEO Apidaze. Presented at TADSummit 2016, 15-16 Nov, Lisbon in Stream 1, New Service Delivery Options: Application to Person and Network App Stores

1. Made with by Apidaze
Apps, APIs & bots:
Extending Voice With Slack
Luis Borges Quina
CEO, Apidaze/Ottspott
@QuinaLuis

2. A little about us
Launched in 2013 as a Cloud Communications API-WebRTC SDK
Nov. 2015: Beta launch of Ottspott – Lightweight business phone
system for Slack teams
October 2016 – End of public beta for Ottspott

3. What is Slack ?
« S(earchable) L(og) of A(ll) C(onversations) and K(nowledge) »

4. Slack is successful

5. Blue, Green or Orange World ?
Source: PWC
Future of Work
3 worlds

6. Blue, Green or Orange World ?
Slack users

7. Slack is Useful
Source: https://slack.com/survey-results

8. Slack is free

9. Slack only bills active users

10. Slack Directory: 700+ apps

11. Slack Team Calls (since Mar.2016)
Voice calls (free)
Video calls (paid plan)

12. Some communication add-ons

13. Alternatives: Cisco

14. Alternatives: FB

15. Alternatives: MS Teams

16. Why did we build Ottspott?
No Slack/Slack app or integration handled external phone calls
For internal usage for support
Initial idea: handle external voice calls inside a Slack channel
Great exposure – 9,000 beta users after 6 months

17. What is Ottspott now ?
Offers cloud numbers in 40 countries
Slack authentication & user directory
Integrates data from business apps (Intercom, Pipedrive, Zendesk)
Bot & Slack buttons for more productivity

18. 100% inside Slack .. or not
Slack (mobile, desktop, web)
Ottspott Chrome web app
Ottspott Chrome App

19. SaaS busines Model
Average team size: 15 Slack team members

20. « By 2020, 75 percent of application
purchases supporting digital business
will be "build," not "buy". »
«"build" is not out-of-the-box soluBons, but a
combinaBon of applicaBon components that are
differenBated »
Build or Buy

21. Business Opportunities
White labelling
SIP Trunking
IT Services (API)

22. Ottspott Demo

23. What’s Next ?
Extension to other platforms than Slack
Additional Business Apps integrations
More bot features

24. Thank You !
@ottspott_co
luis@ottspott.co