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Conversational Interfaces: leveraging Alexa and Google Assistant when interacting with Telco Product and Services, TADSummit 2018

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Conversational Interfaces: leveraging Alexa and Google Assistant when interacting with Telco Product and Services
Piyush Gaur, Product Manager– Service Excellence, Telus (remote presentation)
Omer Shaaeldin, Product Manager– Service Excellence, Telus (remote presentation)

Leveraging programmable telco foundations to deliver innovative new solutions that re-shape the way customers interact with, and manage their products and services from Telus.

Published in: Technology
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Conversational Interfaces: leveraging Alexa and Google Assistant when interacting with Telco Product and Services, TADSummit 2018

  1. 1. TELUS ProprietaryTELUS Proprietary 1 TELUS | The future is friendly Conversational Interfaces: Leveraging Alexa & Google with Telco Product and Services Piyush Gaur - Product Manager, TELUS Omer Shaaeldin - Product Manager, TELUS
  2. 2. TELUS ProprietaryTELUS Proprietary 2
  3. 3. TELUS ProprietaryTELUS Proprietary 3 API Ecosystem | Plug & Play Extend services Governance Customer-centric Enable Innovation ● Reusability + Flexibility ● Ease of Use ● Reliability ● Security ● Governance ● Enable new use cases Gateway Construct
  4. 4. TELUS ProprietaryTELUS Proprietary 4 API Ecosystem | A Visualization Continuous enablement across a variety of use cases
  5. 5. TELUS ProprietaryTELUS Proprietary 5 Product Experiences
  6. 6. TELUS ProprietaryTELUS Proprietary 6 Conversational Interface | Market & Ecosystem
  7. 7. TELUS ProprietaryTELUS Proprietary 7 39% TELUS customer base with Google Assistant Accessories Third party accessories are growing in market, supporting voice assistants 70% of US market share Conversational Interface | Market & Ecosystem
  8. 8. TELUS ProprietaryTELUS Proprietary 8 Conversational Interface | Market & Ecosystem Security Energy Entertainment Connectivity Voice Interface Health / wellness Comfort
  9. 9. TELUS ProprietaryTELUS Proprietary 9 Conversational Interfaces | Demo
  10. 10. TELUS ProprietaryTELUS Proprietary 10 Learnings
  11. 11. TELUS ProprietaryTELUS Proprietary 11 Conversational Interfaces |

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