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Open Communication wins

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The majority of all IT projects fail. They ship too late, are over budget or come with a lack of quality.

Studies show: They don’t fail because of missing technical knowledge. The failure is a consequence of missing communication and / or miscommunication.

The requirements are unclear, the change requests are even more unclear. The team doesn’t discuss emerging issues properly. Some team members recognize errors and but they do not name them, because they fear suffering disadvantages.

How can we establish an open conversation about the project aim and the progress of the project?
What do I have to do?
What should I expect from my team members?

What are our first steps into an open and fair communication, so that we are able to deliver our projects with success?

Published in: Leadership & Management
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Open Communication wins

  1. 1. BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS SESSION | AGILE ON THE BEACH SEPTEMBER, 4TH 2014, PENRYN
  2. 2. JUDITH ANDRESEN project coach ! judithandresen.com @judithandresen BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS 2
  3. 3. ROBERT C. MARTIN , THE CLEAN CODER „The role of the professional developer is a communications role as well as a development role.“ BERATUNG 3 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  4. 4. 70% of failed IT projects: missing / misleading communication BERATUNG 4 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  5. 5. Decisions: only 20% conscious BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR 5 UNTER DRUCK
  6. 6. OPEN COMMUNICATION Facts Gut feelings Well-aimed Communication in Cooperation BERATUNG 6 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  7. 7. AGENDA Classic / agile approach Trust & Motivation First steps into a open communication BERATUNG 7 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  8. 8. WHAT WE HAVE LEARNED SO FAR We all have had the same experience. We spent a lot of time there. BERATUNG 8 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  9. 9. Text IMAGE SOURCE: FLICKR BERATUNG 9 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  10. 10. WHAT WE HAVE LEARNED SO FAR We all have had the same experience. We spent a lot of time there. BE PERFECT! BERATUNG 10 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  11. 11. SCIENTIFIC MANAGEMENT _ Replace rule-of-thumb work methods with methods based on a scientific study of the tasks. _ Scientifically select, train, and develop each employee rather than passively leaving them to train themselves. _ Provide "Detailed instruction and supervision of each worker in the performance of that worker's discrete task" _ Divide work nearly equally between managers and workers, so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks. WIKIPEDIA: FREDERICK TAYLOR BERATUNG 11 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  12. 12. „Human Resources“ „Human Being“ BERATUNG 12 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  13. 13. I don’t want to be a number. ! If there was a number, I am the number one. BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR 13 UNTER DRUCK
  14. 14. P A S S I V E P A R T of the Plan BERATUNG 14 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  15. 15. AGILE MANIFESTO _ Individuals and interactions over processes and tools _ Working software over comprehensive documentation _ Customer collaboration over contract negotiation _ Responding to change over following a plan WEBSITE BERATUNG 15 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  16. 16. #HumanBeings #TeamWork BERATUNG 16 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  17. 17. #Transparency #Feedback #SelfOrganization BERATUNG 17 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  18. 18. ORGANIZATIONAL CULTURE ATTRIBUTES Furnishing Projects Uniforms VALUES Nerds Conservative TACIT ASSUMPTIONS Flyers Slogans „This is how we work“ Nature Leadership Business WIKIPEDIA: SCHEIN’S MODEL BERATUNG 18 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  19. 19. Am I allowed to talk? BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR 19 UNTER DRUCK
  20. 20. AGENDA Classic / agile approach Trust & Motivation First steps into a open communication BERATUNG 20 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  21. 21. The effort for changing behavior is high ! Am I rewarded for this effort? Is the result worth it? BERATUNG 21 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  22. 22. What should I do? What contribution is expected of me? ! What can I not do? BERATUNG 22 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  23. 23. MOTIVATION #Purpose #Autonomy #Mastery DANIEL H. PINK, DRIVE BERATUNG 23 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  24. 24. TRUST IS BASED ON CERTAINTY Self-actualization Esteem Love / Belonging Safety Physiological needs MASLOW’S HIERARCHY OF NEEDS BERATUNG 24 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  25. 25. AGENDA Classic / agile approach Trust & Motivation First steps into a open communication BERATUNG 25 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  26. 26. AN AGILE TRANSITION IS COMPLEX BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS 26 Complex Emergent Practice Complicated Good Practice Chaotic Novel Practice Obvious Best Practice WIKIPEDIA | DAVE SNOWDEN
  27. 27. AN AGILE TRANSITION IS COMPLEX Disorder BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS 26 Complex Emergent Practice Complicated Good Practice Chaotic Novel Practice Obvious Best Practice
  28. 28. Just some ideas, not best practices BERATUNG JUDITH ANDRESEN UNTERNEHMENSKULTUR 27 UNTER DRUCK
  29. 29. We solve complex problems in a team 1 BERATUNG 28 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  30. 30. LISTEN & TALK! 1 _ Retrospectives _ Post Mortem Analysis _ Root Cause Analysis _ Daily Stand Up Meetings: Impediments BERATUNG 29 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  31. 31. Do we follow the old paths? 2 BERATUNG 30 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  32. 32. INTROSPECT & TALK 2 _ Informal Meetings :-) _ Company breakfast _ Lunch Lottery / Time for Tea BERATUNG 31 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  33. 33. 3 ARE WE CERTAIN? BERATUNG 32 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  34. 34. HUNT THE ELEPHANTS & TALK! 3 _ „Management by wandering around“ _ Articulate your gut feeling _ Articulate underlined feelings of the others _ Talk about your own mistakes BERATUNG 33 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  35. 35. DO WE HAVE THE RIGHT ATTITUDE? 4 BERATUNG 34 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  36. 36. LEARN & TALK! 4 _ Be a role model! _ Take small steps! _ Celebrate successes! BERATUNG 35 JUDITH ANDRESEN OPEN COMMUNICATION WINS
  37. 37. JUDITH ANDRESEN project coach ! judithandresen.com @judithandresen BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS 36 GOOD LUCK!

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