Uktinw online marketing-june2011


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UKTI - Search Marketing and Social Media - OCT 2011

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  • Emphasise the importance of a high listing – pointing out how click throughs degrade as we move down the list Point out ‘natural’ and ppc listings
  • Search Submit Pro is a unique solution, designed to compliment your Sponsored Search and SEO programs. SSP allows you to manage search in a holistic way and to deliver the right message to the right consumer at the right time. To provide some context around why marketers value the SSP program, I want to start by talking a bit about the search landscape and searcher behavior. Today there are 155 million unique searchers in the U.S. and the population of searchers is growing 28% YOY. As this search activity continues to grow, these searches are also becoming more complex. In 1998 an avg query was made of 1 ½ words. Today, 57% of all queries are made up of three or more words. The explosion of search and searcher sophistication really highlights the need for having the right tools in your arsenal to target the right consumers.
  • The number of monthly searches is obviously an important factor – generally a phrase with high search volume is better to capture than one for which there are not many searches. This is not always the case though if there is high business relevance associated with a particular phrase we may still want to sue it Because we cant necessarily capture all the phrases we want (we may not have appropriate web pages in our site) some prioritisation is necessary. So, for example, it might be considered more important to give ‘ heat treatment services’ a higher priority than ‘carburising services’ when we do the optimisation. We could always come back to the secondary phrase later. More about this when we discuss implementation in the next module. Sometimes its difficult to understand a searchers intent when he types in a phrase. For example one word phrases - for example, ‘atmosphere’, ‘oxidising’ and so on – are typically not good phrases to include. This is not always the case as clearly words like ‘carburising’, ‘nitriding’ and so on do have relevance even though they are only single words. Sometimes phrases can have different or multiple meanings – for example if someone searches for ‘cold treatment’ is he searching for our services or a cure for his medical condition.? In these case we should rule out the phrase or think how we could make it more specific by changing it Competition is another factor which is sometimes considered
  • Your copy writing in paid search is very important.
  • Links on other sites will lead visitors to you, hence in its own right it is an important aspect of online marketing leading potential customers directly to your site. Obviously the more links the more different ways leading to your site. Over and above this it is an important part of search marketing, since the more links you have the more important you are in the eyes of the search engines and the higher up in the rankings you will appear ( we’ll qualify this in more detail as we move through)
  • There are many different ways to develop external links. The important point is to have a plan which we can use to develop our ongoing approach to link building. As we move through, particularly the practical exercises later, you will begin to put your own plans for successful link development in place.
  • In the example here a keyphrase on the site is ‘technical translation’ so ideally the incoming link should include ‘technical translation’ in the hyperlink text. This is optimal for SEO and where we have control (for example when sending details to a reciprocal linking partner) we should ensure this is the case. Of course we do not always have this control – many directories dictate the form of the link.
  • A good example of a directory for European Businesses – 500,000 businesses in 27 languages.
  • is a directory of directories. You’ll get to study this is in practical exercises
  • In the practical exercise you will download the Google toolbar which will allow you to determine the Page Rank of every site you visit. You will also check your own. This indicator (shown above) is just that, an indicator. Increasingly people are reporting that its accuracy is suspect and that Google may be intentionally giving out inaccurate PRs so its more difficult for people to fathom its algorithm. However it remains an important indicator for most sites but care must be taken not to consider it as absolutely accurate.
  • Blogger – now owned by Google was the original, and still one of the largest, Blog sites where you can easily set up your own blog.
  • There are many PR directories which you will search for in the practical session. A great way to submit you news stories and at the same time drop your website link (on high Page Rank sites)
  • Emphasise the importance of a high listing – pointing out how click throughs degrade as we move down the list Point out ‘natural’ and ppc listings
  • This particular slide breaks down from the previous slide the exact constituent elements of online display and classified adverting.
  • Figleaves uses specific and general search terms to drive qualified and less qualified users to its web site. For example individuals typing in “Wonderbra”, and those with a more general enquiry such as “lingerie”. From initially using 250 search terms, Figleaves now uses 6,000 search terms to produce both types of response, and all types of buyer.
  • Uktinw online marketing-june2011

    1. 1. <ul><li>International Search Marketing for Export Success </li></ul><ul><ul><li>incorporating Social Media Marketing </li></ul></ul><ul><li>Jan Klin </li></ul><ul><li>Jan Klin & Associates </li></ul><ul><li>01928 788100 </li></ul><ul><li>07946 513521 </li></ul><ul><li>[email_address] </li></ul><ul><li> </li></ul>
    2. 2. What we’ll cover… <ul><li>SEO – Search Engine Optimisation </li></ul><ul><ul><li>Local and international </li></ul></ul><ul><li>Pay per Click Advertising </li></ul><ul><li>Links, internationlisation and localisation </li></ul><ul><li>Social Media Marketing </li></ul><ul><ul><li>Facebook, Twitter, Youtube, Blogging </li></ul></ul>
    3. 3. <ul><li>SEO– Maximising your position in the hitlist </li></ul><ul><li>Click throughs dissipate as we move down the list </li></ul><ul><li>36% of internet users perceive a company in the top search engine rankings to be a major brand </li></ul><ul><li>Source: iProspect search engine branding survey </li></ul>
    4. 4. Search Engine Market Share-International Google’s not the only show I town… Baidu – China Naver – Korea Yandex – Russia Are dominant in their respective countries
    5. 5. Use to submit to country specific search engines
    6. 6. Submitting to Yandex <ul><li> </li></ul>
    7. 7. SEO in Business to Business
    8. 8. SEO in Business to Consumer
    9. 9. The French Site
    10. 10. SEO success in High Tech Manufacturing SEO in High Tech
    11. 11. SEO success in High Tech
    12. 12. Google – ‘Universal Search’ and DAO (Digital Assets Optimisation) Content retrieved from : Google maps, news, images, You Tube, Blogs, Facebok, Twitter, LinkedIn MySpace, video ,etc
    13. 13. Google Base – shopping results Google Base – Shopping Results
    14. 15. Google Places <ul><li>Address details on optimised (home) page </li></ul><ul><li>Geo info in ‘title’ tag </li></ul><ul><li>Entry in local directories – eg Yell </li></ul><ul><li>Entry in Tripadvisor if you are a hotel </li></ul>
    15. 16. <ul><li>1. Auditing your current performance </li></ul><ul><li>2. Strategic selection of keyphrases </li></ul><ul><li>3. Build Content around keyphrases on webpages </li></ul><ul><ul><li>Utilise correct ‘keyword density’ </li></ul></ul><ul><ul><li>Check/correct internal linking </li></ul></ul><ul><li>4.Optimise metadata for the keyphrases </li></ul><ul><li>5. Implementing the changes </li></ul><ul><ul><li>Phase the approach to new pages </li></ul></ul><ul><li>6.Build Backlinks to your site </li></ul><ul><li>7. Monitor, Measure and Modify </li></ul>Strategy and Process
    16. 17. The Spidering Process
    17. 18. Are you in the Google index? <ul><li>Use the ‘Site’ command with your domain name at the Google search box </li></ul><ul><li>For Example: </li></ul><ul><li> </li></ul><ul><li>497 web pages in the index </li></ul>
    18. 19. Check your spiderability – can the search engines spider your whole site? <ul><li> </li></ul><ul><li> / </li></ul>
    19. 20. /
    20. 21. HTML Sitemap
    21. 22. <ul><li>Use a sitemap </li></ul><ul><li>Use html navigation </li></ul><ul><li>Add html links to all other important pages </li></ul><ul><li>Use a google sitemap </li></ul><ul><ul><li>www. xml - sitemaps .com </li></ul></ul><ul><li>Check your spiderability at </li></ul><ul><ul><li> </li></ul></ul>MAKE YOUR SITE “ SPIDERABLE ”
    22. 23. Register with Google Webmaster Central (GWC)
    23. 24. Getting the right domain and hosting <ul><li>UK company </li></ul><ul><li>Targeting the UK </li></ul><ul><li>In UK English </li></ul><ul><li>Weak on inbound links </li></ul><ul><li>.com domain </li></ul><ul><li>But - Google thinks it’s NORWEGIAN </li></ul><ul><ul><li>Because that’s where it’s hosted……. </li></ul></ul>
    24. 25. International traffic Issues <ul><li>Search engines will use the top level domain (TLD) to assess where you want traffic from (eg -, .de, .it etc) </li></ul><ul><li>If you have a .com (or .net, .info etc) they will use your hosting location to determine this </li></ul><ul><li>Use Google Webmaster central to override this and tell Google where you want traffic from </li></ul>
    25. 26. <ul><li>1. Auditing your current performance </li></ul><ul><li>2. Strategic selection of keyphrases </li></ul><ul><li>3. Build Content around keyphrases on webpages </li></ul><ul><ul><li>Utilise correct ‘keyword density’ </li></ul></ul><ul><ul><li>Check/correct internal linking </li></ul></ul><ul><li>4.Optimise metadata for the keyphrases </li></ul><ul><li>5. Implementing the changes </li></ul><ul><ul><li>Phase the approach to new pages </li></ul></ul><ul><li>6.Build Backlinks to your site </li></ul><ul><li>7. Monitor, Measure and Modify </li></ul>Strategy and Process
    26. 27. Strategy and Process <ul><li>The right keywords or keyphrases are the starting point for our strategy </li></ul><ul><li>Traffic from a variety of uncommon phrases? </li></ul><ul><ul><li>Eg ‘marketing training courses Manchester’ </li></ul></ul><ul><li>One big win on a major phrase? </li></ul><ul><ul><li>Eg ‘Training courses’ </li></ul></ul><ul><ul><li>‘ personal loans’ </li></ul></ul>
    27. 28. SEARCHER BEHAVIOUR Source: Internal Yahoo! Data for UK, France, Spain, Germany, Italy <ul><li>Search activity is growing </li></ul><ul><li>25.9M unique searchers in Europe </li></ul><ul><li>304M searches per month </li></ul><ul><li>453M page views </li></ul>Searches are becoming more sophisticated and specific: 2000 = 1.2 words ; 2005 = 2.5 words ; 2010 = 3.3 words 57% of search queries involve 3+ words 2010 Search Queries by Number of Words
    28. 29. Keyphrase Selection <ul><li>It’s a two stage process… </li></ul><ul><li>1. Developing the Initial List </li></ul><ul><li>2. Refining and shortlisting your choices </li></ul><ul><li>See </li></ul>
    29. 30. Developing the Initial List <ul><li>- Brainstorm with your self and others you work with - Look at what competitors use (‘view’; ‘source’ then see the meta data and visible text) - Any brand names or generic product types which are relevant </li></ul><ul><li>- Study your web stats for keyphrases which have driven people to your site </li></ul><ul><li>- Take you mates down the pub and ask them what they would type in to find you </li></ul><ul><li>- Use web based tools eg Google Keyword Tool:- </li></ul><ul><li>- You could even ask your customers and suppliers </li></ul>
    30. 31. https://
    31. 32.
    32. 33. Keyphrase Analysis <ul><li>Or…run a pay per click campaign! </li></ul><ul><ul><li>3 months </li></ul></ul><ul><li>This way you’ll find out what really works </li></ul><ul><ul><li>What converts to sales or enquiries </li></ul></ul>
    33. 34. What are the main factors to consider when selecting and prioritising keyphrases? <ul><li>Search Volume – the number of monthly searches </li></ul><ul><ul><li>The bigger the better? </li></ul></ul><ul><li>Business Relevance – how important is this term to my business </li></ul><ul><li>Keyphrase relevance – what is the searcher looking for when using this phrase </li></ul><ul><ul><li>Single word phrases are not good as its difficult to know the searchers intent </li></ul></ul><ul><ul><li>Phrases can have different meanings ‘eg ‘cold treatment’ </li></ul></ul><ul><ul><li>Mix ‘long tail’ and ‘head phrases’ </li></ul></ul><ul><li>Competition – how much competition is there for this phrase </li></ul>
    34. 35. What do you do if there’s no direct translation? <ul><li>“ City breaks” has no direct equivalent in: </li></ul><ul><ul><li>French </li></ul></ul><ul><ul><li>German </li></ul></ul><ul><ul><li>Dutch </li></ul></ul><ul><ul><li>Spanish </li></ul></ul><ul><ul><li>Italian </li></ul></ul>
    35. 38. Keyphrase analysis <ul><li>Exercise – volunteer for keyphrase analysis </li></ul>
    36. 39. <ul><li>1. Auditing your current performance </li></ul><ul><li>2. Strategic selection of keyphrases </li></ul><ul><li>3. Build Content around keyphrases on webpages </li></ul><ul><ul><li>Utilise correct ‘keyword density’ </li></ul></ul><ul><ul><li>Check/correct internal linking </li></ul></ul><ul><li>4.Optimise metadata for the keyphrases </li></ul><ul><li>5. Implementing the changes </li></ul><ul><ul><li>Phase the approach to new pages </li></ul></ul><ul><li>6.Build Backlinks to your site </li></ul><ul><li>7. Monitor, Measure and Modify </li></ul>Strategy and Process
    37. 40. Textual content is King <ul><li>There is no substitute for good ‘keyword rich’ content </li></ul><ul><ul><li>At least 200-250 words </li></ul></ul><ul><ul><li>Content semantically related to keywords (LSI) </li></ul></ul><ul><ul><ul><li>Eg, valentine, love, hearts, romance </li></ul></ul></ul><ul><ul><ul><li>Focus on natural writing of copy </li></ul></ul></ul><ul><li>Add new relevant content as often as you can </li></ul><ul><ul><li>Use pdf’s, word documents </li></ul></ul><ul><ul><li>New pages with related content – eg history, background, instructions </li></ul></ul>
    38. 41. The Keyword Density Issue for Visible Text <ul><li>What do you think of this bit of copywriting! </li></ul><ul><li>Our Yellow widgets are the best in the UK and if you buy our yellow widgets you will be sure you have bought the best yellow widgets you can buy and absolutely envied by the rest of the yellow widget buying community both here in the UK and the rest of the yellow widget buying community throughout the world. Yes, you really need to buy our award winning yellow widgets. Click here to buy yellow widgets </li></ul><ul><li>1%-3% is ideal (keep below 10%) </li></ul><ul><li>Check you density with: </li></ul><ul><ul><li> </li></ul></ul>
    39. 42.
    40. 43. Capturing content below the scroll
    41. 44.
    42. 47. In summary <ul><li>Write text as naturally as possible </li></ul><ul><li>Check afterwards that the target phrase(s) is included the right number of times </li></ul><ul><ul><li>3 repetitions per 100 words is generally enough. </li></ul></ul><ul><ul><li>Punctuation not important </li></ul></ul><ul><li>The phrases can be included in:- </li></ul><ul><ul><li>The main text </li></ul></ul><ul><ul><li>Header tags (h1, h2 etc) </li></ul></ul><ul><ul><li>In in-text links </li></ul></ul><ul><ul><li>In navigation links </li></ul></ul><ul><ul><li>In footnotes </li></ul></ul><ul><ul><li>In ‘alt’ tags </li></ul></ul>
    43. 48. Internal Links
    44. 49. <ul><li>1. Auditing your current performance </li></ul><ul><li>2. Strategic selection of keyphrases </li></ul><ul><li>3. Build Content around keyphrases on webpages </li></ul><ul><li>4.Optimise metadata for the keyphrases </li></ul><ul><ul><ul><li>Title tag, description tag, keyword tag, </li></ul></ul></ul><ul><ul><ul><li>H1 Tag (see lloyd and Asg) </li></ul></ul></ul><ul><li>5. Implementing the changes </li></ul><ul><ul><li>Phase the approach to new pages </li></ul></ul><ul><li>6.Build Backlinks to your site </li></ul><ul><li>7. Monitor, Measure and Modify </li></ul>Strategy and Process
    45. 50. Meta Tags – The Title tag
    46. 51. Meta Tags – The Title tag
    47. 52. Different Pages Optimised for Different Keyphrases
    48. 53. Eye Tracking Study <ul><li>2/3 of the time users initially looked at a listing for 7/100 of a second </li></ul><ul><li>Predominately looked at titles </li></ul><ul><li>Across all Yahoo! searches, participants focused on the titles first and foremost, with fewer reading the fine print of the listing </li></ul>IMPORTANCE OF TITLES Source: Marketing Sherpa Study, August 2005
    49. 54. Meta Tags Keyword and Description tags
    50. 55. – H1 tag
    51. 56. Optimising your Metadata- Important that the tags show a theme between each other and the visible content <ul><li>Title tag </li></ul><ul><ul><li>No more than 10 words, use hyphens, commas pipes (|) as delimiters </li></ul></ul><ul><ul><li>Main keyphrase at the beginning of the tag </li></ul></ul><ul><li>Keyword tag </li></ul><ul><ul><li>No more than 4 words </li></ul></ul><ul><ul><li>All lower case </li></ul></ul><ul><ul><li>Separated by a comma then a space </li></ul></ul><ul><ul><ul><li>Eg web marketing, ecommerce training, internet consultancy…… </li></ul></ul></ul><ul><ul><ul><li>Only include phrases WHICH ARE ON THE PAGE! </li></ul></ul></ul><ul><li>Description tag </li></ul><ul><ul><li>No more than 25 words </li></ul></ul><ul><ul><li>Should contain keywords – up to 3 repetitions </li></ul></ul><ul><ul><li>‘ salesy’ to encourage click throughs </li></ul></ul>
    52. 57. Major Ranking Factors <ul><li>On Page Factors (‘Entry Ticket’) </li></ul><ul><ul><li>Metadata – title, keyword, description, H1 </li></ul></ul><ul><ul><li>Visible (readable) html content </li></ul></ul><ul><ul><li>Internal links </li></ul></ul><ul><li>Off Page Factors (‘Competitive Differentiators’) </li></ul><ul><ul><li>Inbound link infrastructure </li></ul></ul><ul><ul><li>Directories, blogs, pr sites, etc, etc.. </li></ul></ul><ul><ul><li>Domain trust – age, age of links </li></ul></ul><ul><li>Behavioural (less important generally , BUT will become more important) </li></ul><ul><ul><li>Number of visits, length of stay </li></ul></ul>
    53. 58. <ul><li>1. Auditing your current performance </li></ul><ul><li>2. Strategic selection of keyphrases </li></ul><ul><li>3. Build Content around keyphrases on webpages </li></ul><ul><li>4.Optimise metadata for the keyphrases </li></ul><ul><ul><ul><li>Title tag, description tag, keyword tag, </li></ul></ul></ul><ul><ul><ul><li>H1 Tag (see lloyd and Asg) </li></ul></ul></ul><ul><li>5. Implementing the changes </li></ul><ul><ul><li>Phase the approach to new pages </li></ul></ul><ul><li>6.Build Backlinks to your site </li></ul><ul><li>7. Monitor, Measure and Modify </li></ul>Strategy and Process
    54. 59. Use to check your links Inbound Links
    55. 60. Where do links come from? <ul><li>Directories </li></ul><ul><ul><li>General </li></ul></ul><ul><ul><li>Industry specific </li></ul></ul><ul><ul><li>Some free some paid for </li></ul></ul><ul><li>Strategic Partnership links </li></ul><ul><li>Reciprocal links </li></ul><ul><li>In newsgroups and other forums </li></ul><ul><li>Portals </li></ul><ul><ul><li>Geographic </li></ul></ul><ul><ul><li>ecommerce </li></ul></ul><ul><li>In Blogs </li></ul><ul><li>Banners </li></ul><ul><li>Affiliates </li></ul><ul><li>Social Media sites </li></ul>
    56. 61. <ul><li>1. Auditing your current performance </li></ul><ul><li>2. Strategic selection of keyphrases </li></ul><ul><li>3. Build Content around keyphrases on webpages </li></ul><ul><li>4.Optimise metadata for the keyphrases </li></ul><ul><ul><ul><li>Title tag, description tag, keyword tag, </li></ul></ul></ul><ul><ul><ul><li>H1 Tag (see lloyd and Asg) </li></ul></ul></ul><ul><li>5. Implementing the changes </li></ul><ul><ul><li>Phase the approach to new pages </li></ul></ul><ul><li>6.Build Backlinks to your site </li></ul><ul><li>7. Monitor, Measure and Modify </li></ul>Strategy and Process
    57. 62. Google Analytics – free and comprehensive
    58. 63. Phone Call Tracking <ul><li>Visitor level call tracking possible by generating unique numbers for every visitor </li></ul><ul><li>We can track.. </li></ul><ul><ul><li>PPC or SEO </li></ul></ul><ul><ul><li>Specific keyword typed </li></ul></ul><ul><ul><li>Visited direct or via a directory/link </li></ul></ul><ul><ul><li>Offline campaigns can be integrated </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Which keywords are driving sales/enquiries and which are not </li></ul></ul><ul><ul><li>Which regions are most important </li></ul></ul><ul><ul><li>Phone calls can be listened to for improvements </li></ul></ul>
    59. 64. More on international SEO
    60. 65. Website Localisation and SEO
    61. 66. Websites and Localisation – Why bother with translation?
    62. 67. An example <ul><li>European focus with Italian distributor </li></ul><ul><li>Part of website translated into Italian </li></ul><ul><li>Used Italian web designer to produce Italian pages </li></ul>
    63. 68. Mistranslation Examples <ul><li>“ Please dial 7 to retrieve your auto from the garbage” </li></ul>Mistranslation: Hotel Rome
    64. 69. Mistranslation Examples <ul><li>“ Why go somewhere else to be cheated when you can come here” </li></ul>Mistranslation: Indian shop window
    65. 70. Mistranslation Examples <ul><li>“ Please hang yourself here” </li></ul>Mistranslation: Hotel cloakroom, Berlin
    66. 71. Mistranslation Examples <ul><li>“ Nothing sucks like an Electrolux” </li></ul>Mistranslation: Ad targeting the US
    67. 72. Mistranslation Examples <ul><li>“ You are welcome to visit the cemetery where famous Russian and Soviet composers, artists and writers are buried daily except Thursdays” </li></ul>Mistranslation: Moscow hotel lobby
    68. 73. – foreign language ‘landing pages’ add metatags
    69. 74. Country specific top level domains
    70. 75. Different languages on the same domain
    71. 77. Register with Google Webmaster Central (GWC)
    72. 78. <ul><li>Marketing Internationally and the Web </li></ul><ul><ul><li>Link Building Strategies </li></ul></ul>
    73. 79. Link Building Strategies <ul><li>Why is link building important? </li></ul><ul><li>1. Links from other sites to ours generate traffic for us </li></ul><ul><ul><li>Eg A reference from a directory such as will lead people directly to us </li></ul></ul><ul><li>2. It is an important factor in our search engine rankings </li></ul><ul><ul><li>The more links the more important we are for search engines </li></ul></ul><ul><ul><li>CHECK YOUR LINKS AT </li></ul></ul>
    74. 80. Where do these links come from? <ul><li>Many places… but we need to develop them in a structured way </li></ul><ul><li>Directories </li></ul><ul><ul><li>General </li></ul></ul><ul><ul><li>Industry specific </li></ul></ul><ul><ul><li>Some free some paid for </li></ul></ul><ul><ul><li>International </li></ul></ul><ul><li>Strategic Partnership links </li></ul><ul><li>Reciprocal links </li></ul><ul><li>In newsgroups and other forums </li></ul><ul><li>Social Media sites </li></ul><ul><li>Blogs </li></ul><ul><li>Banners </li></ul><ul><li>Affiliates </li></ul>
    75. 81. External links – anchor text
    76. 82. Europages – An Effective European Business Directory
    77. 83.
    78. 84. Use to check links
    79. 85. Yahoo Site Explorer
    80. 86. – worlds largest B2B Directory
    81. 87. Page Rank Running the cursor over this area will indicate the Page Rank In this case - 9
    82. 88. <ul><li>Always in the top 3 in google for top 20 keyphrases </li></ul><ul><li>Optimised metadata and visible data </li></ul><ul><li>Built backlinks </li></ul><ul><ul><li>Focused on the ‘structure’ of the link </li></ul></ul>
    83. 89. Anchor Text Example <ul><ul><li><a href=&quot;;> Exclusive Wedding Planners </a> </li></ul></ul>
    84. 90. Where do these links come from? Blogs
    85. 91. Where do these links come from? PR (‘Public Relations ’) Sites <ul><li>PR Directories </li></ul><ul><li>Examples </li></ul><ul><ul><li>PRWeb </li></ul></ul><ul><ul><li>PR World </li></ul></ul><ul><ul><li>Marketwire </li></ul></ul><ul><ul><li>Business Wire </li></ul></ul><ul><ul><li>PR Newswire </li></ul></ul>
    86. 92. Ensure Press Releases get Anchor text based links back to website
    87. 93. <ul><li>Using Logos/accreditations to get backlinks </li></ul><ul><li>Logo gets sent to accredited members to afix to their website </li></ul><ul><li>Code is included within the logo with ‘anchor text’ based link back to website </li></ul>
    88. 94. Use ‘AddThis’ to allow people to bookmark your pages
    89. 95. – free lessons <ul><li> </li></ul><ul><li> </li></ul>
    90. 96. New site or not? <ul><li>New domains take a while to get ranked by Google (let’s say 6 months) </li></ul><ul><li>If possible add new pages to existing sites to get quicker rankings </li></ul><ul><li>If necessary use existing domain to capture phrases and redirect to new site </li></ul><ul><ul><li>Eg to and </li></ul></ul><ul><ul><li>Use .com to capture italian and french searches and redirect to relevant site </li></ul></ul><ul><ul><li>Use GWC to tell Google that part of .com site dedicated to french and italian traffic </li></ul></ul>
    91. 97. Essentials for new sites…. <ul><li>Your Content management system (CMS) has to produce search engine compliant metadata – unique on every page </li></ul><ul><li>The CMS should generate SE friendly urls </li></ul><ul><ul><li>Eg </li></ul></ul><ul><ul><li>NOT - </li></ul></ul><ul><li>You need the functionality to override this metadata to streamline the SEO moving forwards </li></ul><ul><li>The architecture has to be search engine optimised – eg most important pages close to homepage </li></ul><ul><li>Use Google Webmaster Central (GWC) to set up site maps, analytics, geographic area , etc and monitor spidering </li></ul><ul><li> </li></ul>
    92. 98. Redesigning an existing website - Preserving Page Rank <ul><li>The inner ‘Page Rank’ equity has to be preserved </li></ul><ul><li>5 th item down is – 20 </li></ul><ul><ul><li>This page has a Page Rank value of 5 </li></ul></ul><ul><li>What will happen to this equity when a new page is set up? </li></ul><ul><li>Search Engine friendly redirection of each page is essential </li></ul>
    93. 99. Search Engine friendly Redirection -301’s <ul><li>301 redirects tell google bot that one page should be permanently redirected to another page AND transfer the Page Rank equity </li></ul><ul><li>Use to transfer page rank from old page to a new one </li></ul><ul><li>Jan’s blog – how to do 301’s </li></ul><ul><ul><li> </li></ul></ul>
    94. 100. Marketing Internationally and the Web - Social media
    95. 101. – top sites worldwide
    96. 102. See the top visited sites around the world – 120 countries – top 100 sites
    97. 103. Social Media and International Marketing <ul><li>Important in its own right – Facebook, Twitter, Youtube etc </li></ul><ul><li>Has an increasing impact on Search engine rankings and search engine listings </li></ul><ul><li>Using Social media for English language engagement – for overseas markets </li></ul><ul><li>Issues in using social media for foreign language engagement – language, culture </li></ul>
    98. 104. Is Social Media relevant to your international marketing? <ul><li>Specially relevant to ‘BRIC’ countries …see…. </li></ul><ul><li> </li></ul>
    99. 105. What can we use Social Media for? <ul><li>Brand awareness </li></ul><ul><li>Brand advocacy </li></ul><ul><li>Generating traffic and sales </li></ul><ul><li>Customer service and information </li></ul><ul><li>Customer support </li></ul>
    100. 106. Social Media Marketing
    101. 107. Put your blog at the epicentre of your social media and web marketing A typical blog….
    102. 108. Benefits of a Good Blog <ul><li>Good way to keep in touch with your audience </li></ul><ul><ul><li>Rss, email, bookmarking </li></ul></ul><ul><li>Integrated Blog (eg Wordpress) helps with SEO </li></ul><ul><ul><li>Long tail, links </li></ul></ul><ul><li>Search engine compliant </li></ul><ul><ul><li>Metatagging automatic </li></ul></ul><ul><ul><li>Textual content </li></ul></ul><ul><ul><li>Adds authority </li></ul></ul><ul><li>Your bridge to Social Media Marketing </li></ul>
    103. 109. Linking your digital assets
    104. 110. <ul><li>Your Blog </li></ul><ul><li>-articles </li></ul><ul><li>Press releases </li></ul><ul><li>Lessons </li></ul><ul><li>-reviews </li></ul><ul><li>-guides </li></ul><ul><li>…… </li></ul>PR sites (eg Social Bookmarking sites (eg ) Social Networking sites (eg Facebook) Syndicate content to other blogs Microblogging sites (eg Twitter) RSS to others Email to contact database Video sites (eg YouTube) Submit to article sites
    105. 111. Facebook and Marketing <ul><li>Over 600 million active users </li></ul><ul><li>Adding users at the rate of 250,000 per day </li></ul><ul><li>Top Social Search Engine </li></ul><ul><li>Largest Social media site </li></ul>
    106. 112. Your Facebook entry in Search Results <ul><li>Dear friend, I am 100% serious about my business, but that is not to mean I am 100% serious about myself. That is why sometimes I wear my smoking jacket with the inside on the outside! It is also why I have put together comic tape of bloopers from my TV advertisements for your amusement. If you have a buddy who would like an amusement, why not send this on to them? To watch bloops, visit /my-movies To compare cheap car insurance visit Simples! All my best, Aleksandr P.S. I have over 300,000 friends on Facebook and over 9,000 followers on Twitter , who send me nice messages. If you are meerkat afficionado I would love hear from you. </li></ul>
    107. 113. What can I do on Facebook? <ul><li>Set up a business page </li></ul><ul><ul><li>Build a fan base, get found by search </li></ul></ul><ul><li>Advertise directly </li></ul><ul><li>Set up a personal page </li></ul><ul><li>Engage in discussion groups and networks </li></ul><ul><li>Through interaction and engagement </li></ul><ul><ul><li>Create brand awarness, build advocacy, generate traffic and sales, customer service, research /data </li></ul></ul>
    108. 115.
    109. 116. Develop your visibility <ul><li>Create an engaging page </li></ul><ul><ul><li>Events, videos, discussions, photos, blog articles </li></ul></ul><ul><li>Get found by search </li></ul><ul><ul><li>based on content and number of ‘fans’ </li></ul></ul><ul><ul><li>Get people to ‘like’ you </li></ul></ul><ul><li>Build your fan base </li></ul><ul><ul><li>Email your contact database </li></ul></ul><ul><ul><li>Link in your email signature </li></ul></ul><ul><ul><li>Link to your website or blog </li></ul></ul><ul><ul><li>Advertise! </li></ul></ul>
    110. 117. Advertise directly
    111. 118. Advertise Directly <ul><li>Target by gender,age, location, keywords… </li></ul><ul><li>Use ‘pay per click’ or ‘pay per view’ </li></ul><ul><ul><li>Low click through rates so PPC best </li></ul></ul><ul><li>Use Google Adwords content targeting </li></ul>
    112. 119. Set up a personal profile
    113. 120. Find friends and associates
    114. 121. Instant Success with Facebook Ampfab has only been formed for 4 months......  Not only did we get an immediate order for this work which was worth about 10K, we also got an order from the firm next door for 22K and I have been assured that there will be more available from both these successful businesses plus we are now getting our name passed around to everyone they know! ADAM BECK-Ampwire Ltd
    115. 122. Increase your visibility <ul><li>Start your own discussion group or community </li></ul><ul><li>Participate in other discussion groups or networks - (55,000 active networks) </li></ul><ul><li>Become a ‘fan’ </li></ul>
    116. 123. – website, blog, facebook, twitter…
    117. 124. <ul><li>Active on LinkedIn </li></ul><ul><li>Early adopter of Twitter </li></ul><ul><li>Blogs extensively </li></ul><ul><li>Facebook, Myspace exposure </li></ul><ul><li>Facebook </li></ul><ul><ul><li>1054 fans </li></ul></ul><ul><ul><li>Advertises daily (£5/day) </li></ul></ul><ul><ul><li>Posts weekly </li></ul></ul><ul><ul><li>55% of leads/sales via Facebook </li></ul></ul><ul><ul><li>One ‘big win’ </li></ul></ul>
    118. 125. What determines what I see in my ‘top news’ feed? – Edgerank Algorithm
    119. 126. My last visit to Facebook
    120. 127. What determines your position? – Edgerank algorithm
    121. 128. Edgerank Algorithm <ul><li>95% of Facebook users use ‘top news’ </li></ul><ul><ul><li>Clearly if you want top visibility for your brand you need to understand ‘edgerank’ </li></ul></ul><ul><li>Egderank based on:- </li></ul><ul><li>Affinity, Edge weight, recency (so post often) </li></ul><ul><li>‘ Edges’ are every interaction you have on Facebook </li></ul><ul><ul><li>Eg – uploading a photo, ‘liking’ something etc </li></ul></ul>
    122. 129. Affinity <ul><li>Is a measure of how ‘friendly’ or ‘close’ you are with someone or some brand </li></ul><ul><li>For example – </li></ul><ul><ul><li>if you comment on someones photo they are more likely to appear in your feed </li></ul></ul><ul><ul><li>If you snoop on someones profile (eg ex girlfriend) you are more likely to appear in their feed </li></ul></ul>
    123. 130. Edge Weight <ul><li>All ‘edges’ arent created equal </li></ul><ul><li>We know that photos, videos and links have high edge weight </li></ul><ul><li>Knowing this we should use these edges and encourage people to interact with them </li></ul><ul><ul><li>So use a variety of these objects in your status updates to appeal to different people who respond to different object </li></ul></ul><ul><ul><li>Encourage them click on a photo or video </li></ul></ul><ul><ul><li>Encourage them to click on a link, etc </li></ul></ul><ul><ul><li>In short encourage interaction with you via multiple objects </li></ul></ul>
    124. 131. Lots of ‘likes’ - but how important is that?
    125. 132. Lots of interaction to engage fans, increase affinity and increase sales <ul><li>Encourage interaction </li></ul><ul><li>Add free downloads of vids and music </li></ul><ul><li>Competitions (eg tickets to shows) to engage fans and their friends </li></ul><ul><li>Vids and music have high edge weight </li></ul><ul><li>Posting twice a day for recency </li></ul>
    126. 133. Use Twitter to promote latest music and games
    127. 134. Twitter - Microblogging <ul><li>Twitter and promotion </li></ul><ul><li>Twitter and real time search </li></ul>
    128. 135. Twitter and Promotion <ul><li>Promotion of your products, websites, events….. </li></ul><ul><li>140 characters BUT links back to more detailed content </li></ul><ul><li>Link your Blog to Twitter to save time </li></ul>
    129. 136. What not to do?….
    130. 137. Twitter and realtime search
    131. 138. Target something topical as a search tactic
    132. 139. Search for ‘royal wedding’ on 29/4/2011
    133. 140. Ernest Shackleton’s birthday <ul><li>Tweet about Ernest Shacklton’s Birthday on his birthday </li></ul><ul><li>High Google Twitter ranking generated 4 enquiries for </li></ul>
    134. 141. Twitter for Business Leads <ul><li>Searches for tweets relating to play equipment </li></ul><ul><li>Responds to situations requiring product supply to generate business opportunities </li></ul>
    135. 142. Twitter and Promoted Tweats – see the 140 second video- <ul><li>Twitter’s first real attempt at monetisation </li></ul><ul><li>Pay to have your selected tweats appear at the top of the search list </li></ul><ul><li>People carry out keyword searches (or select trending topics) and advertisers tweats take top position in the search results </li></ul><ul><li>Pricing initially based on ‘cost per impression’ basis – but probably will be on PPC basis moving forwards </li></ul>
    136. 143. TweetDeck – integrate Twitter, FaceBook, LinkedIn etc within one simple to use interface
    137. 144. <ul><li>Twitter </li></ul><ul><li>Directory </li></ul><ul><li>See what people are tweeting about in your sector </li></ul>
    138. 145. 5 tips to maximise search engine rankings through Twitter <ul><li>1. Link to your Twitter profile </li></ul><ul><ul><li>Link to your Twitter profile from your website, blog, and by using social media sharing buttons. </li></ul></ul><ul><li>2. Set up different Twitter accounts if you have different business units </li></ul><ul><ul><li>Different Twitter accounts are used when your company's employees use their own personal accounts to re-tweet tweets from a company account. </li></ul></ul><ul><li>3. Use a friendly URL shortener </li></ul><ul><ul><li>Use a friendly URL shortener such as , , or passes link juice from a tweet back to your website. </li></ul></ul><ul><li>4. Use to figure out who you are influenced by </li></ul><ul><ul><li>Klout is a service which analyses your influencers and who you influence. </li></ul></ul><ul><li>5. Update accounts using RSS feeds of your content </li></ul><ul><ul><li>You can create an RSS feed of all the digital assets you have including YouTube videos, white papers, blog posts, press releases and more, and then syndicate these to Twitter. </li></ul></ul>
    139. 146. Cloggs and Social Media <ul><li>Started Sept 2009 </li></ul><ul><li>3 in house members of marketing team – plus all staff encouraged to tweet </li></ul><ul><li>Daily activity on Facebook and Twitter </li></ul><ul><li>Encourage people to ‘share’ – ie post references on their walls </li></ul><ul><li>Encourage people to retweet </li></ul><ul><li>To date have around 17000 fans, and 9000 followers </li></ul><ul><li>Do weekly blogging </li></ul><ul><li>Traffic conversions from web visitors - slightly higher than search marketing </li></ul>Helps with search engines
    140. 147. Cloggs and Social Media <ul><li>They follow their competitors followers – who in turn follow them </li></ul><ul><li>Encourage people to follow/like them in return for getting regular offers and promotions </li></ul><ul><li>Use social media to enagage and interact with their customers – offers, problems , etc </li></ul><ul><li>Use social media also for email database sign-ups </li></ul><ul><li>Only generates a few £1000s per month </li></ul><ul><li>Need to scale it to 100,000 plus followers fans for it to be major contributer – and they plan for this to happen </li></ul>
    141. 148. Facebook France
    142. 149. Facebook Germany
    143. 150. Twitter France
    144. 151. YouTube and Video <ul><li>Now the number 2 search engine </li></ul><ul><li>Promote your products via YouTube and other video upload sites </li></ul><ul><li>Include videos within your own website </li></ul>
    145. 152. Top Video sites You could use Tubemogul to submit to all major video hosting platforms
    146. 154. Optimise your clips…
    147. 155. Posted in other languages…
    148. 156. Blend tech – humorous and viral blendtech
    149. 157. Video SEO guidelines -Posted <ul><li>Ensure video is tagged with relevant keywords </li></ul><ul><li>Ensure it is in the most appropriate category </li></ul><ul><li>Overdub the video with your domain name </li></ul><ul><li>Ensure you include a clickable domain name back to your site </li></ul><ul><li>Ensure the title and description include your target keyphrases (you can use Youtube to see what the most popular phrases are in your category) </li></ul><ul><li>Ideally get a couple of friends to 'rate' your video - ratings (good or bad) have a strong impact on rankings </li></ul>
    150. 158. Google Plus – Serious Facebook competition? <ul><li>45million users in first month </li></ul><ul><li>Similar functionality to FBook </li></ul><ul><li>No business pages yet </li></ul>
    151. 159. Let Google discover your social circle <ul><li>Set up a google profile </li></ul><ul><li>Link your social networks </li></ul><ul><ul><li>Twitter, picassa, </li></ul></ul><ul><ul><li>Your blog etc </li></ul></ul>
    152. 160. Who’ included in your social circle? -Twitter example me My twitter network Google will include not only the people you follow, but also the people they follow
    153. 161. Including your social circle in search results <ul><li>Social search results will be shown at the bottom of the page after the normal Serps </li></ul><ul><li>Eg – if you are searching for holidays in New Zealand – photos, recommendations etc will be served up from your social circle – providing you are signed into your Google account </li></ul>
    154. 162. Google’s Plus One <ul><li>Coming soon – similar to Facebooks ‘like’ button </li></ul><ul><li>Allows you to mark web pages you like from search results </li></ul><ul><li>Google will then include these sites in your search results </li></ul><ul><li>More importantly Google will include sites marked by people in your social circle – equivalent to getting recommendations from friends </li></ul><ul><li>You need to be signed in, and have a Google profile </li></ul>
    155. 163. LinkedIn <ul><li>100 million on line, Business focussed </li></ul><ul><li>Set up a profile </li></ul><ul><ul><li>And get found </li></ul></ul><ul><li>Set up connections with other people </li></ul><ul><ul><li>Leverage the network affect </li></ul></ul><ul><li>Participate in groups </li></ul><ul><ul><li>Set up your own; participate with others </li></ul></ul><ul><li>Jobs </li></ul><ul><ul><li>Search for jobs, advertise your cv, advertise your position via your network </li></ul></ul>
    156. 164. Set up your Linkedin profile
    157. 165. LinkedIn-Your connections Leverage the network affect
    158. 166. LinkedIn-Upgrade for more functionality
    159. 167. LinkedIn – participate in groups -or set up your own
    160. 168. – monitor what people are saying about you on the web
    161. 171. How Sociable are you?
    162. 172.
    163. 173. UKTI mentions
    164. 174. Google Universal Search ‘Digital Assets optimisation’
    165. 175. Instant Google – just add words
    166. 179. Social Media – what’s relevant to you? <ul><li>Exercise – Organise in order of importance.. </li></ul><ul><ul><li>Your Blog </li></ul></ul><ul><ul><ul><li>What could you blog about? </li></ul></ul></ul><ul><ul><li>Facebook </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>YouTube </li></ul></ul><ul><ul><li>Other ? </li></ul></ul><ul><li>What could you do in English? </li></ul><ul><ul><li>Objectives, applications? </li></ul></ul><ul><li>What could you do in Foreign language? </li></ul>
    167. 180. Design a SM Strategy… <ul><li>Decide on objectives </li></ul><ul><ul><li>Brand awareness, traffic generation, direct sales, customer service, etc </li></ul></ul><ul><li>Decide which Social Media properties you will use </li></ul><ul><ul><li>F’book, Twitter etc </li></ul></ul><ul><li>Strategy based on… </li></ul><ul><ul><li>Design – engaging design compatible with objectives </li></ul></ul><ul><ul><li>Content – quizzes, competitions, events, technical information… </li></ul></ul><ul><ul><li>Promotion – increase your visibility – advertise, email database </li></ul></ul><ul><ul><li>Engagement – utilise edgerank algo </li></ul></ul>
    168. 181. How can YOU use Social Media?
    169. 182. Search Engine Marketing Pay Per Click Advertising
    170. 183. Search Marketing in Worldwide Shipping <ul><li>Use a combination of Pay per Click and Search engine optimisation to transform their business </li></ul><ul><li>In less than seven months , Jan Klin & Associates have transformed our business from being on the edge of Rack and Ruin , to the point that we are unable to cope with the amount of enquiries and job confirmations. </li></ul><ul><ul><li>Andy McTaggart – Managing Director, ALS Worldmovers </li></ul></ul>
    171. 184. <ul><ul><li>Search Marketing – Maximising your position in the hitlist </li></ul></ul><ul><ul><li>Click throughs dissipate as we move down the list </li></ul></ul><ul><li>33% of internet users perceive a company in the top search engine rankings to be a major brand </li></ul><ul><li>Source: iProspect search engine branding survey </li></ul>
    172. 185. Pay Per Click and the digital media mix % share of revenues for 2008 Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC IAB estimates for actual ad spend by format are based on samples of categorised revenue from key IAB members provided by PwC. Data excludes unclassified figures. £224.4m £20.5m £15.7m £8.8m £55.6m £10.9m £ 182.0m £80.3m £768.3m
    173. 187. Ever seen this?
    174. 188. Google Adwords
    175. 189. Yahoo PPC
    176. 190. Microsoft PPC
    177. 191. New Advertiser Advertiser at position 1 Advertiser at position 2 Advertiser at position 3 Advertiser at position 4 Bidding in reality Bid price of £0.50 Bid price of £0.40 Bid price of £0.30 Bid price of £0.20 100 click throughs 75 click throughs 50 click throughs 25 click throughs Position 3 Bid price of £0.35 50 click throughs Payment of £0.31 per click, up to £0.35 Cost = bid price multiplied by number of click throughs
    178. 192. What determines your ads position? <ul><li>Bid price </li></ul><ul><li>Advert effectiveness </li></ul><ul><li>Landing page quality </li></ul>
    179. 193. WHY USE PAY PER CLICK? <ul><li>Capture many – 100’s, 1000’s of keyphrases </li></ul><ul><ul><li>No website changes like optimisation </li></ul></ul><ul><li>For short term promotions </li></ul><ul><li>For new websites </li></ul><ul><li>Drive country specific searchers </li></ul><ul><ul><li>Geographic targeting </li></ul></ul><ul><li>Keyphrase analysis </li></ul><ul><ul><li>More accurate than the tools </li></ul></ul><ul><li>For websites difficult to optimise </li></ul><ul><ul><li>Flash etc </li></ul></ul>
    180. 194. Tap into overseas markets
    181. 195. Capture The Long Tail Eg’ Health insurance’ versus ‘health insurance for diabetics’, ‘….for over 45 year old men’
    182. 196. Capture the ‘long tail’ -200,000 keyphrases Targeted -65,000 alone for boilers -long tail phrases – ‘worcester Greenstar 28i junior combi boiler’ -Are cheaper AND convert to business easier
    183. 197. Segment and target Best Practice: Match the Terms (and Pages) to Customers’ Intents Customer Need Keyword Attributes Examples “ What is out there to meet my need?” “ How can I learn about a product or service?” Informational terms Product classes Problem descriptions DVD player Family holiday Financial planning “ What brands and features are there?” “ What is distinct about this one?” Features Brand names Differentiators Portable DVD player Hawaii holiday Personal pension Learning Shopping Buying “ I want that one!” “ Who stocks this model number?” Product code Locations Nicknames Panasonic DVD-LX9 Maui golf resort Low risk growth fund
    184. 198. – PPC then SEO
    185. 199. Measure your performance
    186. 200.
    187. 201. - try the tutorial
    188. 202. How pay-per-click works Search Term Research & Targeting Drives Quantities of Leads Title & Description Targeting Drives Quality of Leads Landing Page Targeting Drives Conversions
    189. 203. https://
    190. 204. Content Match – branding benefits Content Match: Sponsored search results appear according to the editorial content on the page <ul><li>Benefits </li></ul><ul><li>Increased Traffic </li></ul><ul><li>Traffic Quality </li></ul><ul><ul><li>Premium Partner Network </li></ul></ul><ul><ul><li>Quality mapping </li></ul></ul><ul><ul><li>Good Conversion Rates </li></ul></ul><ul><li>Separate Bidding </li></ul><ul><li>Branding </li></ul>
    191. 205. Using the Content Network <ul><li>Use Google content network </li></ul><ul><li>Focus on what you can do at the hotel </li></ul><ul><ul><li>Scrabble, walks etc </li></ul></ul><ul><li>Ad appeared on Facebook and caused huge traffic spike </li></ul>
    192. 206. Keyword selection computer 132,755 laptop 19,152 sony vaio 2,264 sony vaio z1sp 47 cheap sony vaio laptop 11 £5.00 £0.46 £0.40 £0.10 £0.10
    193. 207. <ul><li>Choose titles and descriptions that are relevant to the search </li></ul><ul><ul><li>Strong ‘call to action’ </li></ul></ul><ul><li>Repeat search terms in the ad </li></ul>Do’s and Dont’s
    194. 208. <ul><li>The ad links directly to the relevant landing page </li></ul>Do’s and Dont’s
    195. 209. <ul><li>The ad links directly to the relevant landing page </li></ul><ul><li>Choose titles and descriptions that are relevant to the search </li></ul><ul><ul><li>Strong ‘call to action’ </li></ul></ul><ul><li>Repeat search terms in the ad </li></ul>Do’s and Dont’s
    196. 210. An Ideal Landing Page…
    197. 211. Landing Pages <ul><li>Its not just the home page which needs to engage your audience </li></ul><ul><li>Pages searchers and browsers land on which are ‘call to action’ rich </li></ul><ul><li>Designed to get visitors to contact you or buy from you </li></ul>
    198. 212. An Ideal Landing Page… -Many ‘calls to action’ -Include words which reflect what has been searched for -eg ‘employment law’ -Build trust eg customer testimonials -appropriate images
    199. 213. Best click-through rates for Figleaves <ul><li>Bidding on 250 search terms to start with, Figleaves wanted to attract as many customers as possible – including those who knew specifically what they wanted (ie. searching for ‘Wonderbra’) and those who were less certain (ie. ‘lingerie’). </li></ul><ul><li>Figleaves now bids on over 6,000 search terms and is an integral part of the marketing strategy, running 365 days a year. </li></ul>“ Overture provides new customers with higher conversion rates and better click-through rates than any other medium.” Claire White, Marketing Services Manager, Figleaves <ul><li>Customer acquisition and retention have always been the main objectives of Figleaves’ website. The company decided to start using Overture to drive pre-qualified leads and new prospects to its site. </li></ul><ul><li>Potential customers are now targeted at the moment they are actively searching for lingerie online. </li></ul>
    200. 214. For a copy of the slides…. <ul><li>Just email – [email_address] </li></ul><ul><li>01928 788100 </li></ul><ul><li>07946 513521 </li></ul>