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Increasing website conversion
by humanizing
the e-commerce experience…
(E-)Commerce is all about closing the sale...
Online conversion rates are typically very low in comparison to the
conversi...
(E-)Commerce is all about customer loyalty...
Investing in first time buyers is expensive: SEO, Adwords...
Average order...
Retailers have shop assistants to serve you in their physical stores
Information: “Where can I find the t-shirts?”
Advic...
Digital Customer
Engagement On
Laptop/Desktop
Digital Customer
Engagement On
Tablet
Live Demonstration
Digital Customer
En...
Vee24 products per customer journey
Customer
Acquisition
VeeStudio
Products &
Checkout
Technical Support
Click & Collect
P...
Selection of vee24 customers
Banking
(DE)
Serviced Offices
(F)
Telecommunications
(UK and HU)
Furniture Retail
(UK)
Automo...
Client Schuh Limited
Website www.Schuh.co.uk
Solution Live Video Chat & Text Chat
Period 2 Years
Objectives • Call deflect...
So why e-retailers want vee24?
Average NPS scores 75%+ ensuring
you grow return customers...
Average Order Values increase...
Want to learn more?
• Visit our website at vee24.com
• Follow me on:
be.linkedin.com/in/jangovaerts/
• Phone: +32 474 914 ...
T: +44 (0)1625 668 500 W: vee24.com E: sales@vee24.com
Pinewood Court Tytherington Business Park Macclesfield Cheshire SK1...
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Increasing website conversion by humanizing the e-commerce experience

vee24 shows you why engaging live with your customer using textchat and videochat,makes sense. Retail Customers report the same conversion rates as through their bricks & mortar channel when engaging customers.

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Increasing website conversion by humanizing the e-commerce experience

  1. 1. Increasing website conversion by humanizing the e-commerce experience…
  2. 2. (E-)Commerce is all about closing the sale... Online conversion rates are typically very low in comparison to the conversion rates that are enjoyed in a physical store. Could this be because in our stores there are people there to help and serve? 1% to 3% 20% to 30%
  3. 3. (E-)Commerce is all about customer loyalty... Investing in first time buyers is expensive: SEO, Adwords... Average order value of return and repeat customers are 3x to 7x higher. Invest in your return customers by making them happy! Measuring Customer Satisfaction is key... Build a trusted relationship with your customers. Real people can build a true personal and trusted relationship.
  4. 4. Retailers have shop assistants to serve you in their physical stores Information: “Where can I find the t-shirts?” Advice: “Do you have this shirt in one size smaller?” Inspiration. “Doesn’t this tie go well with that shirt you chose?”. Re-assurance: “You look very nice in that shirt” Humanizing the e-commerce experience… Vee24 allows retailers to add shop assistants to the webshop (=biggest shop), giving the same experience online, bringing you same conversion rates (+23%) and guaranteeing a high customer loyalty (NPS 75%+).
  5. 5. Digital Customer Engagement On Laptop/Desktop Digital Customer Engagement On Tablet Live Demonstration Digital Customer Engagement On Smartphone
  6. 6. Vee24 products per customer journey Customer Acquisition VeeStudio Products & Checkout Technical Support Click & Collect Pre-Order VeeKiosk In-Store Personal Assistant Kiosk VeeAssist General Customer Queries & FAQ’s VeeChat Customer Retention / VIP Customer Services
  7. 7. Selection of vee24 customers Banking (DE) Serviced Offices (F) Telecommunications (UK and HU) Furniture Retail (UK) Automotive (DE) Automotive (UK) Fashion Retail (UK) Automotive (DE/JP) Finance (NL) Travel (UK) Power (UK) Fashion Retail (NL) Automotive (UK/DE) Automotive (UK) TV (NL) Fashion Retail (UK) Fashion Retail (UK) Fashion Retail (BE) Real Estate (BE) Sports Retail (USA)
  8. 8. Client Schuh Limited Website www.Schuh.co.uk Solution Live Video Chat & Text Chat Period 2 Years Objectives • Call deflection • Extend service offer – help customers • Make additional use of existing resource • Conservatively experiment in a new medium Achievements • Conversion rates that equate to those of our bricks and mortar locations • 10% increase in average order value • 78% Average NPS Score • Delivered a 16% Operating Profit in Year 1 • Turned customer service team into a profit centre for the business Case Study – schuh.co.uk
  9. 9. So why e-retailers want vee24? Average NPS scores 75%+ ensuring you grow return customers... Average Order Values increase by up to 35% Video Assisted users are over 4 times more likely to convert compared to unassisted website visitors... Incremental Sales: DFS reported 29% of new sales via live help, were just browsing...
  10. 10. Want to learn more? • Visit our website at vee24.com • Follow me on: be.linkedin.com/in/jangovaerts/ • Phone: +32 474 914 314 • Speak to anyone at M+ 
  11. 11. T: +44 (0)1625 668 500 W: vee24.com E: sales@vee24.com Pinewood Court Tytherington Business Park Macclesfield Cheshire SK10 2XR UK THANK YOU

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