How can foresight and Futures Thinking Methodologies help on the Design of a successful and future-proof product or service? What are trends, scenarios or Black Swans? This presentation was given at Interaction South America as part of a workshop about the usage of trends and Lean Service Creation for service innovation and creation. The workshop is on its fourth edition and this time Ricardo Brito and Paul Houghton, my colleagues from Futurice, conducted the workshop and improved the material. I hope you enjoy!! A co-creation with Ricardo Brito, at Futurice.