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Care delivery should focus on
providing value, quality and
prevention. Quality care prevents
patients from having to seek out
more costly healthcare services.
Hospitals and other healthcare
providers are striving to control
increasing healthcare costs.
Providing patients with the option
of monitoring their own condition
with intuitive medical devices and
branded apps can reduce costs
Costs will fall as care transitions
from capital intensive “brick and
mortar” to remote monitoring as
well as digital and mobile patient
Aligning resources with strategic priorities and applying
modern industrial engineering techniques, such as
standardizing processes and the flow of patients through
the facility, can reduce health plan administrative costs by
as much as 25%. (
A US study found that hospitals offering a superior patient
experience tend to have 50% higher margins than their
peers. (Accenture 2015)
According to innovative cardiologist Eric Topol of Scripps
Green Hospital in La Jolla, CA, inexpensive mobile
ultrasound scans performed as part of routine exams and
cheap smartphone add-ons that can serve as EKG
monitors can eliminate $600 per visit when compared to
performing the same test using a full-scale machines.
Figures suggest that 6.9 million outpatient hospital
appointments are missed each year in the UK, costing an
average of £108 per appointment in 2012/13. Missed
appointments can cause serious delays in treatment for
other patients. Simple initiatives like sending email and text
reminders are now used by many clinics and have had an
impact: outpatient DNAs have fallen to 9.1% from 10.5% in
2008/9. (
Transparency, clear pricing
information for patients
Patient engagement. If they
don’t receive timely treatment
for their conditions or don’t keep
up with their recovery
instructions, they end up
needing more intense and
expensive care down the line.
Integrated delivery networks,
health information exchanges,
accurate patient data & records
and access to information
increases service, speeds up
processes and decreases costs.
In addition to potentially lowering
costs in the long term, patient-
centered care models are already
contributing towards higher quality of
care and a better patient experience.
Technology improves nursing
productivity and satisfaction,
increasing patient satisfaction.
Timely treatment & engaged patients.
Providing transparent pricing.
Providing patients with telehealth
services once they’re discharged.
Follow-up via branded, gamified apps
and devices.

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Published in: Healthcare
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