Who Are With Us Voice – Based Services Homegrown Suppliers SuppliersBanking, Financial Services and Insurance IT and Software Services NASSCOM’S Top BPOs Shared Service Centers / Captives
Who Are With UsEngineering Services Outsourcing Creative Services OutsourcingHR Outsourcing Medical Services Outsourcing Legal Process Outsourcing Clinical Research Outsourcing Maintenance, Repair, Overhaul Services
FTEs % inc. Revenue % inc. fr YA (US$B) fr YAVoice BPO 344,000 23% 6,100 21%Non-voice BPO/KPO 101,750 18% 1,628 30%ITO 44,962 27% 725 28%Transcription 14,000 8% 102 11%ESO 10,600 -12% 201 -12%Animation 8,640 8% 142 18%Game development 1,230 92% 7 56%TOTAL FTEs 525,182 24% 8,905 26%Source: ACPI, BPAP, CCAP, GDAP, HIMOAP, PSIA (2011). All rights reserved.
Number of college degree 2009 Annual graduates growth Abundant labor force of 38 million Medical and natural sciences, 132,244 Over 450,000 college graduates per year allied fields Large pool of accounting and business Business, accounting, and related 107,272 graduates fields English proficiency Affinity with Western culture Social and behavioral sciences, 68,764 Customer service orientation education Highly trainable Engineering and architecture 50,734 Cost effective IT-related and mathematics 47,928 High level of commitment and loyalty Fine arts, masscom, humanities 12,269 TOTAL Tertiary level 469,654 5.8% Pop Labor force Unemp rate Literacy World 6,768M 3,179M 8.7% 82.0% India 1,130M 509M 7.8% 61.0% China 1,330M 814M Suitability rates are empirically based on a total of >80 4.3% 91.6% interviews with HR professionals working in each country Brazil 201M 102M 8.1% 88.6% Philippines 100M 38M 7.5% 92.6% 6Source: CHED 2010; CIA World Factbook 2010
Wide range of industry-verticals serviced Captives of 60+ Fortune 1000 firms Supplier presence across industry verticals1 Banking and financial services # FTEs servicing (’000s) # Firms 75+ 50+ MDR and healthcare 40+ 40+ Telecom, travel, energy, and media 25+ 15+ 25+ BFSI = banking, financial services, insurance; MDR = manufacturing, distribution, retail 1 Per Everest-O2P survey of ~200 firms across the Philippines IT-BPO industrySources: BPAP database; survey results
Expertise in diverse BPO and KPO functions: Finance/ HR/Publishing/Supply Chain/Legal/Medical - Accounting and bookkeeping - Legal Transcription - Account maintenance - Litigation Support - Accounts receivable collection - Content Development - Market Research and Analysis - Accounts payable processing -Contract Summarization -Fund adm/reconciliation - Editing, Sub-titling, Translation - Intellectual Property Management - Payroll processing - Publishing - Account Risk Management - Retail banking support - Health Services revenue cycle - Equities/Portfolio research & analysis - Asset management - Travel Services Back Office - Financial analysis and auditing - Credit/Loan processing - Inventory control and purchasing - Health Insurance - Expense and revenue reporting - General Insurance - Financial reporting - Sales and marketing - Human resources administration - Tax reporting - Customer Management - Financial leasing - Credit card administration - Transaction management - Factoring and stock brokering - Sourcing and Procurement - Revenue management - Logistics - Transaction processing - Disaster recovery - Business data processing - Business Intelligence - Database management - Network management - Supply chain management - Warehouse and inventory Mgmtcopyright 2009: Business Processing Assoc of the Philippines. All rights reserved
Cost competitive, almost as much as India, across service segments One of the lowest cost destinations for English work, and for non- voice and IT services work Relatively minimal inflation and currency volatility indicate continued cost competitiveness in future Costs Large, scalable talent pool— Relatively minimal risk next only to India, China perceptions, primarily Top-3 global location in directed at geopolitical graduate pool size concerns Third-largest talent pool High-quality physical and in delivery of voice BPO, social infrastructure F&A, and IT services Favorable investment Amongst the largest climate experienced talent pools Limited risks to talent scalability Natural disasters in certain regions and sporadicSource: Everest experience political incidents are key concerns
TGN-IATransmission Backbone Networks AAG LAOAG BALLESTEROS VIGAN TUGUEGARAO PLDT Digital Fiber Optic CAUAYAN Network (DFON) SFLU DAGUPAN BAGUIO SOLANO URDANETA Globe Telecom Fiber Optic TARLAC CABANATUAN CANERO EAC SUBIC SAMPALOC Backbone Network (FOBN) AURORA ERMITA MAKATI BACOOR APCN2 TelicPhil (BayanTel) Nationwide NASUGB U BATANGAS PAGBILAO NAGA PILI Digital Transmission Network C2C MAMBURAO DONSOL LEGASPI (NDTN) SORSOGON MASBATE SAN JOSE CALBAYOG ROXAS TACLOBAN Cable Landing Stations CADIZ ORMOC BANATE SAN REMIGIO ILOILO TALISAY LILOAN LAHUG BACOLOD MAASIN TALISAY Ballesteros, Cagayan MARIBOJ OC TAGBILARAN DUERO DAUIN CABADBARAN Tanza, Cavite CDO BUTUAN MANTICAO Nasugbu, Batangas PAGADIAN ILIGAN Bauang, La Union COTABATO ZAMBOA DAVAO NGA GEN. SANTOS