There will be a dip in productivity at, and following implementation. We can plan for that and will be much more prepared with Office Manager and Supervisor engagement on the Local Branch Office Implementation Team.Branch management may want to consider including “OR-Kids Champions” or participants from OR-Kids focus groups, boot camp, system design, and business process modeling as members of their local branch office implementation teams.OR-Kids is in dialogue with OIS management for branch office technicians so that they receive training, and, empowerment to provide pre and post implementation service needs in local branch offices.OR-Kids is in dialogue with OIS management for the Service Desk. WA received 3,000 service calls the first week. We are preparing for a process to handle an escalation in service call requests.Data Readiness – Office ManagersData clean-upUnderstand changes due to conversionPost implementation data clean-upManage manual data conversionsTechnical Readiness – OIS TechniciansHardware/software inventory and preparation.Peripherals (i.e. scanners, ports, printers, BlackBerries) inventory and preparation.User Readiness – Subject Matter Experts by Program AreaIndividual Readiness Plan (IRP) completed for each staff person.To be defined in training plan.Ensure subject matter expertise in all program areas.Provide support needed to manage workload/productivity impacts.Organizational Readiness - SupervisorsUnderstand and implement business process improvement.Understand and implement staffing and resource changes.Awareness and preparation for business continuity plan.Plan for pre and post implementation resourcing and impacts.Metrics Tracking – Program ManagersRespond to data requests from project staff and provide regular progress updates.Report implementation issues and risks to the OR-Kids project.Communications Facilitation – Transition LeadersReceive and communicate strategic message points from OR-Kids project.Provide BTTCs and PMs with information about branch communication of change management needs.
Lbo It Model
Allocating District Resources<br />CAF Investment in OR-Kids<br />What can District Managers do to Invest CAF in OR-Kids?<br />Central Office Program Consultants<br />Implementation Planning<br />Local Branch Office Implementation Team<br />OR-Kids BTT Consultant<br />1<br />