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Building the New Skills of the Networked Workplace
Jane Hart
Charity Learning Consortium Conference
London, 27 November 2013
@C4LPT	
  
Independent advisor, writer
and international speaker on
workplace learning and
collaboration trends,
technologies and tools

www.C4LPT.co.uk	


© C4LPT, 2013

2	
  
Partner in the
international think
tank on workplace
learning,
Internet Time
Alliance

Building the
new skills of
the networked
business
© C4LPT, 2013

3	
  
4	
  
5	
  
1

Twitter

2

Google Drive/Docs

3

YouTube

4

Google Search

5

PowerPoint

6

Evernote

7

Dropbox

8

Wordpress

Blogging/website tool

9

Facebook

Social network

10

Google+/Hangouts .



SAME

Social network and micro-blogging service

Office tools & file storage

é 1
ê 1

Video sharing site

SAME

Web search engine

é 3

Presentation software



é 6

Productivity tool



File storage and synchronization service





ê 1

ê 3
SAME

Social network/

video meetings

é 7
1. 
2. 
3. 
4. 

Free online social tools dominate the list	

Increasing consumerization of IT and Learning	

Learning, working and personal tools are merging	

Personal and professional learning is under the
control of the individual
Individuals are using social tools to build a trusted
network of friends and colleagues - aka a Personal or
Professional Learning Network	


8	
  
ask and answer questions of each other	

	

exchange resources, ideas and
experiences	

	

brainstorm and solve problems together	

	

keep up to date with what their
colleagues are doing	

	

learn from each other – often without
even realising it	

9	
  
“25% of doctors use social
media daily to scan or explore
new medical information.	

	

Social media never will
replace traditional means of
research and learning … it’s
an additional — and valuable
— channel that can add to a
physician’s knowledge base.”	

	

Journal of Medical Internet
Research	


10	
  
Individuals are using social tools to ..	

	

“learn the new” and to keep up 
to date with their industry and
profession	


11	
  
INDIVIDUALS are using social tools to ..	

	

participate in wider educational opportunities
Individuals are using
social tools to ..	

	

find solutions to their
own performance
problems	

13	
  
Individuals are using 
social tools to ..
	

share what they find, learn, 
create and know
with one another	


14	
  
Teams and groups are using social tools for ..	

	

knowledge sharing and collaboration	


15	
  
For those active on the Social Web, learning will
never be the same again	


continuously	

on demand	

socially	

autonomously	

in the workflow	


16	
  
The social learning revolution is … 	

workplace	

	

	


… that we now have the tools to make it an even more powerful experience, 
and it has changed the way many prefer to learn;	

individuals now have the tools to solve their own learning and performance problems
17	
  
and are bypassing IT and LD to do so
The workplace is now changing.
Social Businesses are emerging.
© C4LPT, 2013

New enterprise social networking (ESN) tools
are emerging

19	
  
© C4LPT, 2013

Group spaces
within the network
and external
networks
© C4LPT, 2013

Sharing of resources
Sharing links
Sharing files
Polls and surveys
Content creation tools

Activity stream
Real-time updates
Member
commenting
Threaded
discussions
Likes and Replies
They support a constant FLOW or stream of
conversation.
20	
  
In the Age of Knowledge Sharing and Collaboration.
learning is no longer just about knowledge transfer	


21	
  
The connected workplace 
demands a new set of skills	

What	
  will	
  be	
  the	
  role	
  of	
  LD	
  In	
  this?	
  
LD can help teams to work  learn together,  share
their knowledge  experiences in the flow of wok.
© C4LPT, 2013
23	
  
They can help teams understand how to collaborate
purposefully and productively

© C4LPT, 2013

24	
  
They can help to build effective Communities of Practice.	


© C4LPT, 2013
“You	
  can’t	
  train	
  people	
  to	
  
be	
  social	
  –	
  	
  
only	
  show	
  them	
  what	
  it	
  is	
  
like	
  to	
  be	
  be	
  social.”	
  	
  
	
  
Jane	
  Hart	
  
Founder,	
  C4LPT	
  

26	
  
Building the New Skills of the Networked Workplace
“Personal Knowledge
Management is 
a set of processes 
individually constructed, 
to help each of us 
make sense of the world and
work more effectively.”	
  

Harold Jarche

Principal, Jarche Consulting
filter
synthesise	


what
how
with whom	


PKM 
“PKM is our
is our partthe
part of of
the 	

social learning
socialcontract”	

 
learning
contract
The	
  Next	
  Genera0on	
  of	
  Workplace	
  Learning	
  Prac0ces	
  
in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  and	
  Collabora0on	
  
©	
  C4LPT	
  

Training/	
  
	
  e-­‐Learning	
  	
  

Connected	
  
Learning	
  

Workplace	
  
CollaboraSon	
  

Professional	
  	
  
Learning	
  

knowledge	
  
transfer	
  

knowledge	
  	
  
co-­‐creaSon	
  

knowledge	
  	
  
sharing	
  

knowledge	
  	
  
acquisiSon	
  

structured	
  
directed	
  

semi-­‐structured	
  
semi-­‐directed	
  

unstructured	
  
self-­‐directed	
  

un/structured	
  
self-­‐directed	
  

LD	
  manages	
  

LD	
  scaffolds	
  

LD	
  supports	
  

LD	
  encourages	
  

In	
  a	
  learning	
  plaYorm	
  
(LMS)	
  

In	
  the	
  enterprise	
  social	
  network	
  (ESN)/	
  	
  
enterprise	
  collaboraSon	
  plaYorm	
  

On	
  the	
  Social	
  Web	
  
Backchannel learning

Photo	
  taken	
  by	
  Mike	
  Collins	
  at	
  	
  
e-­‐learning	
  network	
  event	
  2011	
  
Online	
  social	
  workshops	
  

1	
  -­‐	
  scaffolded	
  	
  
(semi-­‐structured)	
  
	
  
2	
  -­‐	
  self-­‐governance	
  
(semi-­‐directed)	
  
	
  
3	
  -­‐	
  social	
  as	
  focus	
  
	
  
4	
  -­‐	
  content	
  as	
  support	
  
	
  
5	
  -­‐	
  performance-­‐oriented	
  

© C4LPT, 2013
CoordinaSng	
  an	
  on-­‐going	
  stream	
  of	
  connected	
  learning	
  
acSviSes	
  ..	
  

Live	
  chats	
  –	
  YamJams	
  –	
  
real	
  Sme	
  conversaSons	
  
	
  
Hotseats	
  
	
  
Pop-­‐Up	
  Learning	
  
	
  
Tiny	
  Training	
  or	
  Micro-­‐
Learning	
  

© C4LPT, 2013

33	
  
get to know co-workers
and company culture
ask  answer questions
access resources
AND start contributing
from the outset

Social onboarding
© C4LPT, 2013

34	
  
Social	
  mentoring	
  

informal,	
  ad	
  hoc	
  mentoring	
  
as	
  needs	
  arise	
  
self-­‐iniSaSng	
  in	
  the	
  ESN	
  
© C4LPT, 2013

35	
  
The	
  Next	
  Genera0on	
  of	
  Workplace	
  Learning	
  Prac0ces	
  
in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  and	
  Collabora0on	
  
©	
  C4LPT	
  

Helping	
  individuals	
  to	
  manage	
  
their	
  own	
  learning	
  and	
  
development.	
  

Training/	
  
	
  e-­‐Learning	
  	
  

Connected	
  
Learning	
  

Workplace	
  
CollaboraSon	
  

Professional	
  	
  
Learning	
  

knowledge	
  
transfer	
  

knowledge	
  	
  
co-­‐creaSon	
  

knowledge	
  	
  
sharing	
  

knowledge	
  	
  
acquisiSon	
  

structured	
  
directed	
  

semi-­‐structured	
  
semi-­‐directed	
  

unstructured	
  
self-­‐directed	
  

un/structured	
  
self-­‐directed	
  

LD	
  manages	
  

LD	
  scaffolds	
  

LD	
  supports	
  

LD	
  encourages	
  

In	
  a	
  learning	
  plaYorm	
  
(LMS)	
  
CoordinaSng	
  a	
  range	
  of	
  
connected	
  learning	
  acSviSes,	
  
including	
  social	
  onboarding	
  

In	
  the	
  enterprise	
  social	
  network	
  (ESN)/	
  	
  
enterprise	
  collaboraSon	
  plaYorm	
  
Helping	
  to	
  set	
  up	
  	
  
run	
  online	
  
communiSes	
  

Helping	
  teams	
  to	
  
collaborate	
  purposefully	
  
	
  producSvely	
  

On	
  the	
  Social	
  Web	
  

Helping	
  managers	
  
to	
  lead	
  a	
  
connected	
  team	
  
ConnectedWorkplace.co.uk/clc
Personal Knowledge
Management	


ConnectedWorkplace.co.uk/clc
Connected Learning
in the Workplace	


ConnectedWorkplace.co.uk/clc
Collaborative
Working  Learning	


ConnectedWorkplace.co.uk/clc
Building  Leading
an Online Community	


ConnectedWorkplace.co.uk/clc
ConnectedWorkplace.co.uk/clc

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Building the New Skills of the Networked Workplace

  • 1. Building the New Skills of the Networked Workplace Jane Hart Charity Learning Consortium Conference London, 27 November 2013
  • 2. @C4LPT   Independent advisor, writer and international speaker on workplace learning and collaboration trends, technologies and tools www.C4LPT.co.uk © C4LPT, 2013 2  
  • 3. Partner in the international think tank on workplace learning, Internet Time Alliance Building the new skills of the networked business © C4LPT, 2013 3  
  • 6. 1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . SAME Social network and micro-blogging service Office tools & file storage é 1 ê 1 Video sharing site SAME Web search engine é 3 Presentation software é 6 Productivity tool File storage and synchronization service ê 1 ê 3 SAME Social network/
 video meetings é 7
  • 7. 1.  2.  3.  4.  Free online social tools dominate the list Increasing consumerization of IT and Learning Learning, working and personal tools are merging Personal and professional learning is under the control of the individual
  • 8. Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal or Professional Learning Network 8  
  • 9. ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 9  
  • 10. “25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 10  
  • 11. Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession 11  
  • 12. INDIVIDUALS are using social tools to .. participate in wider educational opportunities
  • 13. Individuals are using social tools to .. find solutions to their own performance problems 13  
  • 14. Individuals are using social tools to .. share what they find, learn, create and know with one another 14  
  • 15. Teams and groups are using social tools for .. knowledge sharing and collaboration 15  
  • 16. For those active on the Social Web, learning will never be the same again continuously on demand socially autonomously in the workflow 16  
  • 17. The social learning revolution is … workplace … that we now have the tools to make it an even more powerful experience, and it has changed the way many prefer to learn; individuals now have the tools to solve their own learning and performance problems 17   and are bypassing IT and LD to do so
  • 18. The workplace is now changing. Social Businesses are emerging.
  • 19. © C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 19  
  • 20. © C4LPT, 2013 Group spaces within the network and external networks © C4LPT, 2013 Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies They support a constant FLOW or stream of conversation. 20  
  • 21. In the Age of Knowledge Sharing and Collaboration. learning is no longer just about knowledge transfer 21  
  • 22. The connected workplace demands a new set of skills What  will  be  the  role  of  LD  In  this?  
  • 23. LD can help teams to work learn together, share their knowledge experiences in the flow of wok. © C4LPT, 2013 23  
  • 24. They can help teams understand how to collaborate purposefully and productively © C4LPT, 2013 24  
  • 25. They can help to build effective Communities of Practice. © C4LPT, 2013
  • 26. “You  can’t  train  people  to   be  social  –     only  show  them  what  it  is   like  to  be  be  social.”       Jane  Hart   Founder,  C4LPT   26  
  • 28. “Personal Knowledge Management is a set of processes individually constructed, to help each of us make sense of the world and work more effectively.”   Harold Jarche Principal, Jarche Consulting
  • 29. filter synthesise what how with whom PKM “PKM is our is our partthe part of of the social learning socialcontract” learning contract
  • 30. The  Next  Genera0on  of  Workplace  Learning  Prac0ces   in  the  Age  of  Knowledge  Sharing  and  Collabora0on   ©  C4LPT   Training/    e-­‐Learning     Connected   Learning   Workplace   CollaboraSon   Professional     Learning   knowledge   transfer   knowledge     co-­‐creaSon   knowledge     sharing   knowledge     acquisiSon   structured   directed   semi-­‐structured   semi-­‐directed   unstructured   self-­‐directed   un/structured   self-­‐directed   LD  manages   LD  scaffolds   LD  supports   LD  encourages   In  a  learning  plaYorm   (LMS)   In  the  enterprise  social  network  (ESN)/     enterprise  collaboraSon  plaYorm   On  the  Social  Web  
  • 31. Backchannel learning Photo  taken  by  Mike  Collins  at     e-­‐learning  network  event  2011  
  • 32. Online  social  workshops   1  -­‐  scaffolded     (semi-­‐structured)     2  -­‐  self-­‐governance   (semi-­‐directed)     3  -­‐  social  as  focus     4  -­‐  content  as  support     5  -­‐  performance-­‐oriented   © C4LPT, 2013
  • 33. CoordinaSng  an  on-­‐going  stream  of  connected  learning   acSviSes  ..   Live  chats  –  YamJams  –   real  Sme  conversaSons     Hotseats     Pop-­‐Up  Learning     Tiny  Training  or  Micro-­‐ Learning   © C4LPT, 2013 33  
  • 34. get to know co-workers and company culture ask answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 34  
  • 35. Social  mentoring   informal,  ad  hoc  mentoring   as  needs  arise   self-­‐iniSaSng  in  the  ESN   © C4LPT, 2013 35  
  • 36. The  Next  Genera0on  of  Workplace  Learning  Prac0ces   in  the  Age  of  Knowledge  Sharing  and  Collabora0on   ©  C4LPT   Helping  individuals  to  manage   their  own  learning  and   development.   Training/    e-­‐Learning     Connected   Learning   Workplace   CollaboraSon   Professional     Learning   knowledge   transfer   knowledge     co-­‐creaSon   knowledge     sharing   knowledge     acquisiSon   structured   directed   semi-­‐structured   semi-­‐directed   unstructured   self-­‐directed   un/structured   self-­‐directed   LD  manages   LD  scaffolds   LD  supports   LD  encourages   In  a  learning  plaYorm   (LMS)   CoordinaSng  a  range  of   connected  learning  acSviSes,   including  social  onboarding   In  the  enterprise  social  network  (ESN)/     enterprise  collaboraSon  plaYorm   Helping  to  set  up     run  online   communiSes   Helping  teams  to   collaborate  purposefully    producSvely   On  the  Social  Web   Helping  managers   to  lead  a   connected  team  
  • 39. Connected Learning in the Workplace ConnectedWorkplace.co.uk/clc
  • 41. Building Leading an Online Community ConnectedWorkplace.co.uk/clc