IS Infusion:The Role of Controland Empowerment       Jan-Bert Maas                      Paul van Fenema                   ...
Introduction• Organizations struggling with ERP implementations• High IS usage necessary for ERP benefits• Challenge: Unde...
Introduction• ERP Logic: Fundamental changes to tasks and jobs• ERP supports control and empowerment   (Sia, 2002)• How do...
Conceptual Background: Infusion• Different measures of IS Usage     • Lean and Rich Measures (Burton-Jones & Straub, 2006)...
Conceptual Background: Control    Ability to ‘gaze’     Self-discipline                        Bentham’s Panopticon (Fouca...
Conceptual Background: Control• ERP can be seen as information panopticon                  (Zuboff, 1988)Not physical but ...
Conceptual Background: Empowerment1) Greater access to information (procedural formality)    • Changing formal authority/r...
Research FrameworkH2/3:curvilinear relationship between the perceiveduser ofH1: A The higher the perceived user of an ERP ...
Methodology• Survey in public organization in the Netherlands.• Total sample: N = 220 ERP Users• Matched with 73 superviso...
Results‘Linear’ control not significant, quadratic control significant.Sweet spot of ControlTrade-off betweenself-discipli...
Results• All other hypotheses accepted by Multiple Reg./SEM 11
Discussion1) Curvilinear influence control on infusion• Optimization of control, not mini- or maximization.• Differentiati...
Discussion3) Control & Empowerment not related directly• Concepts coexist next to each other: paradox• Take both in to acc...
Implications & Further Research• Encourage empowerment by giving users means.(deep, extended user training, key user suppo...
IS Infusion:      Thank you for The Role of Control   your attention! and Empowerment                       Questions?15
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ICIS 2012: Information System Infusion: The Role of Control and Empowerment

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Presentation of the paper 'Information System Infusion: The Role of Control and Empowerment' at ICIS 2012, Orlando. By Jan-Bert Maas, Paul van Fenema and Joseph Soeters

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ICIS 2012: Information System Infusion: The Role of Control and Empowerment

  1. 1. IS Infusion:The Role of Controland Empowerment Jan-Bert Maas Paul van Fenema Joseph Soeters Tilburg University Netherlands Defense Academy
  2. 2. Introduction• Organizations struggling with ERP implementations• High IS usage necessary for ERP benefits• Challenge: Under-utilization of ERP (Hsieh & Wang, 2007)• Important: Deep IS use or Infusion Highest level of individual level IS use 2
  3. 3. Introduction• ERP Logic: Fundamental changes to tasks and jobs• ERP supports control and empowerment (Sia, 2002)• How do these phenomena affect system usage?RQ: To what extent does control and empowermentinduced by ERP systems, influence infusion of the ERPuser and to what extent does this account for changesin ERP success? 3
  4. 4. Conceptual Background: Infusion• Different measures of IS Usage • Lean and Rich Measures (Burton-Jones & Straub, 2006)• Infusion: Comprehensive use (Saga & Zmud, 1994) • Extended use: using more of the system features to complete tasks, • Integrative use: using the system to reinforce linkages among tasks • Emergent use: using the system in an innovative manner to support tasks 4
  5. 5. Conceptual Background: Control Ability to ‘gaze’ Self-discipline Bentham’s Panopticon (Foucault, 1977)5
  6. 6. Conceptual Background: Control• ERP can be seen as information panopticon (Zuboff, 1988)Not physical but by the use of IT representations X Management Control• Stores actions real-time in database• Drill down tracking capability• Information transparency Peer Control X X X System Tracking Capability 6
  7. 7. Conceptual Background: Empowerment1) Greater access to information (procedural formality) • Changing formal authority/roles – value added role2) Higher task concentration/job scope (job discretion) • Cross-functional integration3) Increased decision making (job discretion) • More insight in processes, more information7
  8. 8. Research FrameworkH2/3:curvilinear relationship between the perceiveduser ofH1: A The higher the perceived user of an ERP of a controlH4: The higher the infusion of a empowerment system,an an ERP user ERP system the infusion of an ERP system user.of ERP system,and the infusion of an ERP user exists.the higher the the higher success will be. 8
  9. 9. Methodology• Survey in public organization in the Netherlands.• Total sample: N = 220 ERP Users• Matched with 73 supervisors: Rated the level ofinfusion of their subordinates (Common Rater Effect).• Analysis: Multiple Regression & SEM 9
  10. 10. Results‘Linear’ control not significant, quadratic control significant.Sweet spot of ControlTrade-off betweenself-discipline and‘distrust’. 10
  11. 11. Results• All other hypotheses accepted by Multiple Reg./SEM 11
  12. 12. Discussion1) Curvilinear influence control on infusion• Optimization of control, not mini- or maximization.• Differentiations of sweet spot: e.g. work ethic.2) Empowerment and infusion positively related• Supportive work environment is important.• Empowered employees engage in higher system use. 12
  13. 13. Discussion3) Control & Empowerment not related directly• Concepts coexist next to each other: paradox• Take both in to account when managing ERP.4) Link between deep use of ERP and success.• Infusion mediates empowerment and control.• Study usage as a rich instead of a lean concept. 13
  14. 14. Implications & Further Research• Encourage empowerment by giving users means.(deep, extended user training, key user support)• Optimize the control of ERP users.• Make sure the ‘advantages’ of system use outweighthe ‘disadvantages’.Further Research:• Longitudinal designs: Changes over time?• Add more individual characteristics of users. 14
  15. 15. IS Infusion: Thank you for The Role of Control your attention! and Empowerment Questions?15

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