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BOTS Standalone conversation-machines, pushing boarding Why Social Media Chat Bots Are the Future of Communication - Deck

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BOTS
Standalone conversation-machines,
pushing boarding passes, status
updates and other automated
messages. No humans involved.
ARTIFICIAL
INTELLIGENCE
Beyond bots. Using smart
data to always learn and
improve. Support agents with
suggested answers, use data
collected on the customer to
give
a personal, fast and correct
answer.

Published in: Social Media
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