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Future of Business Process Management, Challenges and Best Practices

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Future of Business Process Management, Challenges and Best Practices

  1. 1. FWD THINKER KEYNOTE ON BUSINESS PROCESS APPS
  2. 2. Jamil Haddadin http://twitter.com/jamilhaddadin http://linkedin.com/in/jamilhaddadin http://jamilhaddadin.com
  3. 3. Who am I? Who are you? Why I am here? New Market Trends Challenges Analyze The Killer Tool Best Practices
  4. 4. WHO ARE YOU?
  5. 5. WHY I AM HERE I will not talk about K2 nor SharePoint! Share some great ideas about BPM! Help you to automate your business processes
  6. 6. WHY DO WE AUTOMATE MANUAL PROCESSES Improve Visibility Improve Experience Reduce Cost Business Consistency Increase Efficiency
  7. 7. 1- BUSINESS ACCELERATION • Business is accelerating • Customers are impatient • Market is unforgiving
  8. 8. 2- TECHNICAL DECISION MAKING • Business Users are making more decision • Business users don’t wait IT to catch up! • Business users are more techy
  9. 9. 3- MOBILE • Everyone has a mobile • Mobiles are different • Mobility support is not an option anymore. Source: http://money.cnn.com/
  10. 10. 4- DATA DRIVEN DECISION • BI & analytics are at the top • Multiple device support • Regardless of the source!
  11. 11. 5- CLOUD • It is coming, coming & coming. • Hybrid support • Government / business
  12. 12. FACT Struggle Business Challenges Implementation Challenges “… 80% of companies struggled to match processes to workflows …” Source :AIM 2013 Intranet Survey
  13. 13. BUSINESS CHALLENGES Missing the right business user Manual processes has poor documentation IT is not process engineering
  14. 14. IMPLEMENTATION CHALLENGES Slow to develop & cope with changes the less effort, the faster and more powerful you will be Everything should be made as simple as possible but not simpler Very Complex OR Very Simple Limited tools Difficult to Test Distributed Application
  15. 15. EXAMPLE
  16. 16. WorkflowForms Data Reports
  17. 17. WorkflowForms Data Reports Themes MobileVersioning Validation & Rules Controls Views Integration
  18. 18. WFroms Rich Workflow Patterns Task Management Integration Task Assignment Data Escalations Management Security Versioning Scalability Rules
  19. 19. Workflow Data Abstraction Composite Objects Reusability Workflow Forms Cloud
  20. 20. Data OOB Reports Workflows Forms Data Business Insight Events & Notifications
  21. 21. Reports
  22. 22. RUN Automated Processes Deliver work Make better decisions faster BUILD No code option Change quickly Reuse A BUSINESS APPS PLATFORM + + = SPEED
  23. 23. EASE RUN Intuitive UX Aggregated data Tailored for devices BUILD Appropriate tools Business collaboration Prebuilt assets A BUSINESS APPS PLATFORM + + =
  24. 24. POWER RUN Apps that scale Complex processes Real time reporting BUILD Span systems Custom to your business Best practices A BUSINESS APPS PLATFORM + + =
  25. 25. COST RUN Better, timely decisions Task automation Compliance BUILD Lower cost app delivery Use existing systems Change without high cost A BUSINESS APPS PLATFORM + + =
  26. 26. BPM BEST PRACTICES Don’t automate un-engineered processes Business user is your co-developer Out of the box Think business Start Simple & be agile

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