Advanced                   decisioning for                process excellenceJames Taylor,       CEO
AGENDA     and         1 2     Challenges     opportunities                     Decision                     Management   ...
The one slide you need Process excellence requires advanced decisioning Processes and decisions are complementary The valu...
Challenges and opportunities
The competitive opportunity  Respond first                                                                          %     ...
Process excellence         Optimal Processes         Business Agility         Operating Costs                     ©2009-20...
Challenges for process excellence Straight   through processing Advanced     analytics Dynamic    processes Business  ...
But is process management the answer?Straight through processing   Only trivial processes don’t                           ...
DecisionManagement andprocessmanagement
What is a decision?                       A choice, a selection                       Made after consideration            ...
A process is not a decisionProcess                  Decision Sequence                  Actions Policies, regulations     …...
When all you have is a hammer…                    ©2009-2011 Decision Management Solutions   12
Advanceddecisioning 101
Decision ManagementA business discipline that builds on existingenterprise applications to put data to work manage uncerta...
Steps to decision management3 stages to better operational decisions                                                      ...
ALL decisions matter  “Most discussions of decision making assume   that only senior executives make decisions     or that...
Decision Management is broadly applicable                  Domain                 Knowledge        Change                 ...
Business   rules,analytics andoptimization                ©2009-2011 Decision Management Solutions                        ...
Business rules drive decision services                 Decision                            Regulations   Policy    History...
Analytics have power in decisioning Customer      Online      Acquisition                Campaign Retention   Conversion  ...
Closing the loop with decision analysis        Information                                                 Evaluate       ...
Wrapping it upand next steps
Risks and benefitsWithout Decisions                 With Decisions  Decisions an afterthought         Decisions first clas...
Decisions Make Processes Simpler                    ©2009-2011 Decision Management Solutions   24
Sometimes MUCH Simpler                  ©2009-2011 Decision Management Solutions   25
Action Plan              Identify your decisions                Adopt decisioning                   technology            ...
The one slide you need Process excellence requires advanced decisioning Processes and decisions are complementary The valu...
Decision Management Solutions Decision Management Solutions can help you  Focus on the right decisions  Implement a bluepr...
Thank you!                 James Taylor, CEOjames@decisionmanagementsolutions.com   www.decisionmangementsolutions.com
Upcoming SlideShare
Loading in …5
×

Advanced decisioning for process excellence

1,598 views

Published on

An introduction to the business discipline of decision management, this webinar discusses the effective application of business rules, optimization and advanced analytics; and shows how you can develop smarter, simpler and more-agile processes. This session is a reprise of a Power Breakfast given at the Gartner BPM Summit 2009.

1 Comment
2 Likes
Statistics
Notes
  • Nice slides! Could you send me a copy at
    ad.druva@gmail.com ?
    Thanks in advance.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
1,598
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
1
Likes
2
Embeds 0
No embeds

No notes for slide

Advanced decisioning for process excellence

  1. 1. Advanced decisioning for process excellenceJames Taylor, CEO
  2. 2. AGENDA and 1 2 Challenges opportunities Decision Management & process 3 Advanced decisioning management 4 5 6 Business Wrapping it rules, up and next analytics and steps optimization
  3. 3. The one slide you need Process excellence requires advanced decisioning Processes and decisions are complementary The value of business rules is to manage decisions The value of analytics is to improve decisions Optimizing processes means focusing on decisions Make processes simpler, smarter and more agileDecision Management is the business discipline you need to complement process management and achieve process excellence ©2009-2011 Decision Management Solutions 3
  4. 4. Challenges and opportunities
  5. 5. The competitive opportunity Respond first % % % See through uncertainty Change direction faster Make more at the margins ©2009-2011 Decision Management Solutions 5
  6. 6. Process excellence Optimal Processes Business Agility Operating Costs ©2009-2011 Decision Management Solutions 6
  7. 7. Challenges for process excellence Straight through processing Advanced analytics Dynamic processes Business user control Business alignment ©2009-2011 Decision Management Solutions 7
  8. 8. But is process management the answer?Straight through processing Only trivial processes don’t make business decisionsAdvanced analytics Analytics improve decisionsDynamic processes Put decisions first to make processes dynamicBusiness user control Business users need control of decisions tooBusiness alignment Decisions are where business, IT and analytics meet ©2009-2011 Decision Management Solutions 8
  9. 9. DecisionManagement andprocessmanagement
  10. 10. What is a decision? A choice, a selection Made after consideration Results in action not just knowledge ©2009-2011 Decision Management Solutions 10
  11. 11. A process is not a decisionProcess Decision Sequence Actions Policies, regulations …, expertise, analytics Service sequence Service behavior Reuse services Reuse across services End-to-end visibility Visibility within services ©2009-2011 Decision Management Solutions 11
  12. 12. When all you have is a hammer… ©2009-2011 Decision Management Solutions 12
  13. 13. Advanceddecisioning 101
  14. 14. Decision ManagementA business discipline that builds on existingenterprise applications to put data to work manage uncertainty increase transparency give the business control ©2009-2011 Decision Management Solutions 14
  15. 15. Steps to decision management3 stages to better operational decisions Create a “closed loop” between operations and Design and build analytics to independent measure results decision and drive processes to improvement Identify the replace decision decisions (usually points embedded about customers) in processes that are critical to your operational processes ©2009-2011 Decision Management Solutions 15
  16. 16. ALL decisions matter “Most discussions of decision making assume that only senior executives make decisions or that only senior executives’ decisions matter. This is a dangerous mistake.” Peter Drucker ©2009-2011 Decision Management Solutions 16
  17. 17. Decision Management is broadly applicable Domain Knowledge Change Insight Constraints Decisions Volume ©2009-2011 Decision Management Solutions 17
  18. 18. Business rules,analytics andoptimization ©2009-2011 Decision Management Solutions 18
  19. 19. Business rules drive decision services Decision Regulations Policy History Experience Legacy Applications ©2009-2011 Decision Management Solutions 19
  20. 20. Analytics have power in decisioning Customer Online Acquisition Campaign Retention Conversion Rates Response Fraud Wasted Crime Risk Spend ©2009-2011 Decision Management Solutions 20
  21. 21. Closing the loop with decision analysis Information Evaluate ResultsReaction Decision Update Refine Rules, Decision Models Action Business & Analytic Experts Simulate Create Impact Alternatives Customer ©2009-2011 Decision Management Solutions 21
  22. 22. Wrapping it upand next steps
  23. 23. Risks and benefitsWithout Decisions With Decisions Decisions an afterthought Decisions first class object Decisions buried in process Decisions linked not buried Process becomes complex New process is simplified Inconsistency of rules likely One version of rules Decisions only evolve with Independent process & process decision changes Hard to share decisions Decisions (and Decision Services) are reusable ©2009-2011 Decision Management Solutions 23
  24. 24. Decisions Make Processes Simpler ©2009-2011 Decision Management Solutions 24
  25. 25. Sometimes MUCH Simpler ©2009-2011 Decision Management Solutions 25
  26. 26. Action Plan Identify your decisions Adopt decisioning technology Think about Decisions and Processes ©2009-2011 Decision Management Solutions 26
  27. 27. The one slide you need Process excellence requires advanced decisioning Processes and decisions are complementary The value of business rules is to manage decisions The value of analytics is to improve decisions Optimizing processes means focusing on decisions Make processes simpler, smarter and more agileDecision Management is the business discipline you need to complement process management and achieve process excellence ©2009-2011 Decision Management Solutions 27
  28. 28. Decision Management Solutions Decision Management Solutions can help you Focus on the right decisions Implement a blueprint Define a strategy For assistance, to find out more or if you have questions decisionmanagementsolutions.com ©2009-2011 Decision Management Solutions 28
  29. 29. Thank you! James Taylor, CEOjames@decisionmanagementsolutions.com www.decisionmangementsolutions.com

×