6 Opportunities for
Business
Improvement with
Decision
Management
JamesTaylor
CEO
©2014 Decision Management Solutions 1
Your Presenter – James Taylor
CEO of Decision Management Solutions
Helping clients i...
1. Simplify business processes
2. Increase StraightThrough
Processing
3. Improve speed & accuracy of
decision making
4. El...
1 Simplify Business Processes
©2014 Decision Management Solutions 4
A Business Process Without Decisions
©2014 Decision Management Solutions 5
The Same Example With A Decision
How risky is the policyholder?
How risky is the cla...
Before and After Decisions
Decisions an afterthought
Decisions buried in
process
Process becomes complex
Decisions only ev...
Decisions Are High Change Components
Keep making compliant decisions
Track eligibility requirements
Competitive discount
C...
2 Increase Straight Through
Processing
Manual Not Made
Managed
Manual
Managed
Not Made
Before
After
Larger boxes represent more decisions, by volume
Smarter Proc...
Human
Decision
Human
Decision
Automated
Decisions
StraightThrough Processing
Manage Rules
Handle Exceptions
Process
A
Proc...
More Decisions, more STP
11©2014 Decision Management Solutions
3 Improve Decision Making
A business process cannot
progress any further
unless they are made
A particular event has
occurred and must be
handled
A ...
©2014 Decision Management Solutions 14
Decisions Are Everywhere
Event Responses
Legacy Systems
Business Processes
Business...
Decisions Are A Common Language
Business
Decision
15©2014 Decision Management Solutions
©2014 Decision Management Solutions 16
Decision Models Build Understanding
Uncover
Gaps
Automation
Opportunities
Data
Requ...
©2014 Decision Management Solutions 17
4 Eliminate One Size Fits All
©2014 Decision Management Solutions 19
How Most Systems Treat Customers
©2014 Decision Management Solutions 20
Recreate The Corner Store
©2014 Decision Management Solutions 21
Make Decisions About Each Customer
©2014 Decision Management Solutions 22
Why Go Beyond BI with Predictive Analytics?
PredictiveAnalytics
Knowledge - Descrip...
©2014 Decision Management Solutions 23
Predictive Analytics Can…
Identify cross-sell
opportunities
Predict cancellation
Pr...
©2014 Decision Management Solutions 24
Drive Decisions With Analytics
Decision
5 Re-Assess Staffing Needs
Complexity
Value
Automated
Decisions
Expert
Decisions
Manual Decisions
Change The Automation Balance
26©2014 Decision Mana...
27©2014 Decision Management Solutions
Manuals and reports replaced by
recommendations and decisions
Staffing ratios broken...
6 Maximize the Value of
Assets
Mechanical Assignment
First In First Out
My Queue
Highest Amount
Randomly Selected
SniffTest
29©2014 Decision Management S...
©2014 Decision Management Solutions 30
Review The Highest Risk Transactions
Not just the highest
value or ones that
“look”...
©2014 Decision Management Solutions 31
Chase The Most Likely Fraud
Not just the next claim in the queue
©2014 Decision Management Solutions 32
Focus Collectors on Likely Recovery
Not just the highest
outstanding balance
How to Get Started Now
Succeed with Decision
Management!
34©2014 Decision Management Solutions
©2014 Decision Management Solutions
Decision Management Steps
Identify
decisions
Describe
decisions
Model
decision
require...
Existing Techniques Don’t Do Decisions
Use Cases
• Key steps are decisions
• Decisions not modeled
Process Models
• Decisi...
What is needed
Multi-user, Collaborative
Integrated Database
Shared Database, Reusable
components
Automated Consistency
an...
©2014 Decision Management Solutions 38
How We Can Help
Consulting
Decision Modeling
Decision Management
Training and Works...
Questions?
1. Simplify business processes
2. Increase StraightThrough
Processing
3. Improve speed & accuracy of
decision making
4. El...
Thank You
JamesTaylor, CEO
james@decisionmanagementsolutions.com
DecisionsFirst Modeler
decisionmanagementsolutions.com/de...
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6 opportunities for business improvement with decision management

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What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and predictive analytics.

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6 opportunities for business improvement with decision management

  1. 1. 6 Opportunities for Business Improvement with Decision Management JamesTaylor CEO
  2. 2. ©2014 Decision Management Solutions 1 Your Presenter – James Taylor CEO of Decision Management Solutions Helping clients improve their business by applying analytic technology to automate & improve decisions Spent the last 11 years championing Decision Management and developing Decision Management Systems
  3. 3. 1. Simplify business processes 2. Increase StraightThrough Processing 3. Improve speed & accuracy of decision making 4. Eliminate “one size fits all” 5. Radically re-assess staffing 6. Maximize the value of assets 2©2014 Decision Management Solutions 6 OpportunitiesWith Decision Management
  4. 4. 1 Simplify Business Processes
  5. 5. ©2014 Decision Management Solutions 4 A Business Process Without Decisions
  6. 6. ©2014 Decision Management Solutions 5 The Same Example With A Decision How risky is the policyholder? How risky is the claim? What’s the right action?
  7. 7. Before and After Decisions Decisions an afterthought Decisions buried in process Process becomes complex Decisions only evolve with process Hard to share decisions Decisions first class object Decisions linked not buried New process is simplified Independent process & decision changes Decisions are reusable Without Decisions With Decisions 6©2014 Decision Management Solutions
  8. 8. Decisions Are High Change Components Keep making compliant decisions Track eligibility requirements Competitive discount Change risk assessment Keep the right deal terms 7©2014 Decision Management Solutions
  9. 9. 2 Increase Straight Through Processing
  10. 10. Manual Not Made Managed Manual Managed Not Made Before After Larger boxes represent more decisions, by volume Smarter Processes make more Decisions 9©2014 Decision Management Solutions
  11. 11. Human Decision Human Decision Automated Decisions StraightThrough Processing Manage Rules Handle Exceptions Process A Process B Process C A B C Don’t stop for decisions 10©2014 Decision Management Solutions
  12. 12. More Decisions, more STP 11©2014 Decision Management Solutions
  13. 13. 3 Improve Decision Making
  14. 14. A business process cannot progress any further unless they are made A particular event has occurred and must be handled A person must choose between a number of options ©2014 Decision Management Solutions Decisions Are Made Because 13
  15. 15. ©2014 Decision Management Solutions 14 Decisions Are Everywhere Event Responses Legacy Systems Business Processes Business Intelligence Experience
  16. 16. Decisions Are A Common Language Business Decision 15©2014 Decision Management Solutions
  17. 17. ©2014 Decision Management Solutions 16 Decision Models Build Understanding Uncover Gaps Automation Opportunities Data Requirements Shared Understanding Rule Sources Analytics
  18. 18. ©2014 Decision Management Solutions 17
  19. 19. 4 Eliminate One Size Fits All
  20. 20. ©2014 Decision Management Solutions 19 How Most Systems Treat Customers
  21. 21. ©2014 Decision Management Solutions 20 Recreate The Corner Store
  22. 22. ©2014 Decision Management Solutions 21 Make Decisions About Each Customer
  23. 23. ©2014 Decision Management Solutions 22 Why Go Beyond BI with Predictive Analytics? PredictiveAnalytics Knowledge - Description Action - Prescription Business Intelligence What has been happening in my business? * * * * ** * * ** * * ** * * * * * * * * * * * * * * * * * * * * ** * * * * * * * ** * * * ** * ** ** How is this particular customer going to behave in the future?
  24. 24. ©2014 Decision Management Solutions 23 Predictive Analytics Can… Identify cross-sell opportunities Predict cancellation Predict likely interests Predict lifetime value Predict what a customer might want to do next
  25. 25. ©2014 Decision Management Solutions 24 Drive Decisions With Analytics Decision
  26. 26. 5 Re-Assess Staffing Needs
  27. 27. Complexity Value Automated Decisions Expert Decisions Manual Decisions Change The Automation Balance 26©2014 Decision Management Solutions
  28. 28. 27©2014 Decision Management Solutions Manuals and reports replaced by recommendations and decisions Staffing ratios broken Always on, powerful self-service Avoiding the “press 0” problem
  29. 29. 6 Maximize the Value of Assets
  30. 30. Mechanical Assignment First In First Out My Queue Highest Amount Randomly Selected SniffTest 29©2014 Decision Management Solutions
  31. 31. ©2014 Decision Management Solutions 30 Review The Highest Risk Transactions Not just the highest value or ones that “look” wrong
  32. 32. ©2014 Decision Management Solutions 31 Chase The Most Likely Fraud Not just the next claim in the queue
  33. 33. ©2014 Decision Management Solutions 32 Focus Collectors on Likely Recovery Not just the highest outstanding balance
  34. 34. How to Get Started Now
  35. 35. Succeed with Decision Management! 34©2014 Decision Management Solutions
  36. 36. ©2014 Decision Management Solutions Decision Management Steps Identify decisions Describe decisions Model decision requirements Complete and implement 35
  37. 37. Existing Techniques Don’t Do Decisions Use Cases • Key steps are decisions • Decisions not modeled Process Models • Decisions made by tasks • Peanut Butter Rules Requirements Lists • Decisions are required • How is not modeled 36©2014 Decision Management Solutions
  38. 38. What is needed Multi-user, Collaborative Integrated Database Shared Database, Reusable components Automated Consistency and Completeness Checks Living Repository Use The Right Modeling Tools 37©2014 Decision Management Solutions What you have Single User Text and Diagrams kept separate Manual Reuse Hand Checking One-Shot Documents Standards-based
  39. 39. ©2014 Decision Management Solutions 38 How We Can Help Consulting Decision Modeling Decision Management Training and Workshops Online On-site DecisionsFirst Modeler Collaborative decision modeling software Standards Based,Vendor Neutral FreeTrial &Tutorial Business Rules Predictive Analytics BPMInstitute.org UC Irvine Extension
  40. 40. Questions?
  41. 41. 1. Simplify business processes 2. Increase StraightThrough Processing 3. Improve speed & accuracy of decision making 4. Eliminate “one size fits all” 5. Radically re-assess staffing 6. Maximize the value of assets 40©2014 Decision Management Solutions 6 OpportunitiesWith Decision Management Decision Management
  42. 42. Thank You JamesTaylor, CEO james@decisionmanagementsolutions.com DecisionsFirst Modeler decisionmanagementsolutions.com/decisionsfirst-modeler

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