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Intranets that surprise and delight

   James Robertson, Step Two Designs

       Email: jamesr@steptwo.com.au
           Twitter: @s2d_jamesr
Making intranets work
                                 New technology

                     Social & collaboration
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
But what are we
                   aiming for?
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Intranets that
   surprise and delight
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Four principles of delight
Generate an emotional response




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Ugly doesn’t cut it




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
GE
                                                                              2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Stockland
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Kiwibank
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
IDEO
                                                                                2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Involve great designers when
                                                                     producing intranet solutions
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Generate an emotional response

             Make things simpler




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
It’s not easy trying
                                                                          to get work done




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)   BAT
CRS Australia
                                                                                         2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
UK Parliament
                                                                                         2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Logan City Council
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Ruthlessly focus on
    eliminating complexity

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Generate an emotional response

             Make things simpler
             Use technology in smart ways


Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Modern technology platforms
       are hugely powerful

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Plant & Food NZ
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Janssen-Cilag
                                                                                         2008
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Framestore
                                                                                      2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Framestore
                                                                                      2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
CRS Australia
                                                                                         2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
EersteKamer (Dutch Senate)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Make technology
                                                                           really sing!




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Generate an emotional response

             Make things simpler
             Use technology in smart ways

             Put people at the centre
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
People are king,
                                                                           not content

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
IDEO
                                                                                2009
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
REA Group
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Stockland
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
QUT
                                                                               2011
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
If we help staff,
     they’ll help the business




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
What you can do
Win a lovely glass trophy for the
                                            great work you’ve already done!

                                            Intranet Innovation Awards 2012
                                            Now open for entries, submissions
                                            close on May 31

                                            www.steptwo.com.au/iia

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
Forget about intranets as a whole,
                                                             focus on the next feature




Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
For a new solution (or upgrade) in the next six months:

     1 //         Can it be made more attractive?

     2 //         Can we make it simpler?

     3 //         Does it make smart use of technology?

     4 //         Does it meet the needs of staff?
Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
James Robertson, Step Two Designs
    Email: jamesr@steptwo.com.au
    Twitter: @s2d_jamesr
    Website: www.steptwo.com.au
    Blog: www.steptwo.com.au/columntwo
    Articles: www.steptwo.com.au/subscribe


Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
At your tables, talk about
      the one idea you’ll take away
           from Intranets2012

Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

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Intranets that surprise and delight

  • 1. Intranets that surprise and delight James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr
  • 2. Making intranets work New technology Social & collaboration Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 3. But what are we aiming for? Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 4. Intranets that surprise and delight Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 6. Generate an emotional response Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 7. Ugly doesn’t cut it Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 8. GE 2009 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 9. Stockland Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 10. Kiwibank Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 11. IDEO 2009 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 12. Involve great designers when producing intranet solutions Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 13. Generate an emotional response Make things simpler Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 14. It’s not easy trying to get work done Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 15. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18) BAT
  • 16. CRS Australia 2009 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 17. UK Parliament 2011 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 18. Logan City Council Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 19. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 20. Ruthlessly focus on eliminating complexity Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 21. Generate an emotional response Make things simpler Use technology in smart ways Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 22. Modern technology platforms are hugely powerful Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 23. Plant & Food NZ Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 24. Janssen-Cilag 2008 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 25. Framestore 2011 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 26. Framestore 2011 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 27. CRS Australia 2011 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 28. EersteKamer (Dutch Senate) Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 29. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 30. Make technology really sing! Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 31. Generate an emotional response Make things simpler Use technology in smart ways Put people at the centre Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 32. People are king, not content Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 33. IDEO 2009 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 34. REA Group Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 35. Stockland Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 36. QUT 2011 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 37. Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 38. If we help staff, they’ll help the business Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 40. Win a lovely glass trophy for the great work you’ve already done! Intranet Innovation Awards 2012 Now open for entries, submissions close on May 31 www.steptwo.com.au/iia Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 41. Forget about intranets as a whole, focus on the next feature Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 42. For a new solution (or upgrade) in the next six months: 1 // Can it be made more attractive? 2 // Can we make it simpler? 3 // Does it make smart use of technology? 4 // Does it meet the needs of staff? Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 43. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: @s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles: www.steptwo.com.au/subscribe Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)
  • 44. At your tables, talk about the one idea you’ll take away from Intranets2012 Step Two Designs (www.steptwo.com.au)Intranets2012 (Sydney, May 16-18)

Editor's Notes

  1. A very different way of delivering intranet news
  2. A very different way of delivering intranet news
  3. A very different way of delivering intranet news
  4. A very different way of delivering intranet news
  5. A very different way of delivering intranet news
  6. A very different way of delivering intranet news
  7. A very different way of delivering intranet news
  8. A very different way of delivering intranet news
  9. A very different way of delivering intranet news
  10. A very different way of delivering intranet news
  11. A very different way of delivering intranet news
  12. A very different way of delivering intranet news
  13. A very different way of delivering intranet news
  14. A very different way of delivering intranet news
  15. A very different way of delivering intranet news
  16. A very different way of delivering intranet news
  17. A very different way of delivering intranet news
  18. A very different way of delivering intranet news
  19. A very different way of delivering intranet news
  20. A very different way of delivering intranet news
  21. A very different way of delivering intranet news