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How design thinking is transforming intranets

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James Robertson's keynote at IntraTeam Event 2015 in Copenhagen, Denmark. Shares examples of leading intranets, and how the power of design is transforming what they do.

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How design thinking is transforming intranets

  1. 1. How design thinking is transforming intranets James Robertson
  2. 2. Presented by @s2d_jamesr at #IEC15 ‘Design’ is now a powerful word in business Denmark understands design.
  3. 3. Presented by @s2d_jamesr at #IEC15 Intranets need a lot of design help! This is also our opportunity to reshape the way that organisations work.
  4. 4. Designing intranets that work
  5. 5. Presented by @s2d_jamesr at #IEC15 Cardsorting
  6. 6. Presented by @s2d_jamesr at #IEC15 Treetesting
  7. 7. Presented by @s2d_jamesr at #IEC15 Treejack
  8. 8. Presented by @s2d_jamesr at #IEC15 Wireframes
  9. 9. Presented by @s2d_jamesr at #IEC15 Usabilitytesting At this point, I’d just ring someone!
  10. 10. Presented by @s2d_jamesr at #IEC15 store.steptwo.com.au
  11. 11. Designing intranets that engage
  12. 12. Presented by @s2d_jamesr at #IEC15 Accolade
  13. 13. Presented by @s2d_jamesr at #IEC15 Prophet
  14. 14. Presented by @s2d_jamesr at #IEC15 CalgaryBoardof
 Education
  15. 15. Presented by @s2d_jamesr at #IEC15 VirginAmerica
  16. 16. Designing intranets that delight
  17. 17. Presented by @s2d_jamesr at #IEC15 Your task is to redesign the HR section Would you make a few fixes, or would you start from a blank sheet of paper?
  18. 18. Presented by @s2d_jamesr at #IEC15 PwCAustralia
  19. 19. Presented by @s2d_jamesr at #IEC15 Telstra
  20. 20. Presented by @s2d_jamesr at #IEC15 Telstra
  21. 21. Presented by @s2d_jamesr at #IEC15 Telstra
  22. 22. Presented by @s2d_jamesr at #IEC15 Queries about Reduced by Payment summaries 65% Errors in timesheet 54% Outstanding approvals 48% Payslips 45% Tax 44% Timesheets 42% Access requests 42% Timesheet entry 17%
  23. 23. Designing new ways of working
  24. 24. Presented by @s2d_jamesr at #IEC15 Design thinking involves taking a fresh look at the bigger picture Design thinking integrates people, technology and the business
  25. 25. Presented by @s2d_jamesr at #IEC15
  26. 26. Presented by @s2d_jamesr at #IEC15 Coles
  27. 27. Presented by @s2d_jamesr at #IEC15 Coles
  28. 28. Presented by @s2d_jamesr at #IEC15
  29. 29. Presented by @s2d_jamesr at #IEC15
  30. 30. Presented by @s2d_jamesr at #IEC15 We love these examples! We’re inspired! But I don’t have enough resources or money … maybe next year?
  31. 31. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  32. 32. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  33. 33. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  34. 34. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  35. 35. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  36. 36. Presented by @s2d_jamesr at #IEC15 All this was built by kids (by 25 ‘network assistants’ to be specific)
  37. 37. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  38. 38. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  39. 39. Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
  40. 40. Design thinking will reshape our intranets
  41. 41. Presented by @s2d_jamesr at #IEC15 Read more about these examples in this year’s Intranet Innovation Awards report. And plan to enter the 2015 Awards, which open in April! www.steptwo.com.au/iia
  42. 42. Presented by @s2d_jamesr at #IEC15 You understand the fundamentals of good intranet design Now to push intranets to the
 next level!
  43. 43. Presented by @s2d_jamesr at #IEC15 Use design, both small and big, to reshape the way we work! James Robertson, Step Two
 www.steptwo.com.au jamesr@steptwo.com.au

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