Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

From intranets to digital employee experience (March 2019)

695 views

Published on

Modern intranets still play an important role in organisations, but they now sit within the broader digital workplace. Leading firms are now focusing on digital employee experience (DEX), as the next step in their journey. (Keynote presentation by James Robertson at the Entopic Intranet & Digital Workplace Congres in Utrecht, March 2019)

Published in: Technology
  • There is a REAL system that is helping thousands of people, just like you, earn REAL money right from the comfort of their own homes. The entire system is made up with PROVEN ways for regular people just like you to get started making money online... the RIGHT way... the REAL way. ◆◆◆ http://t.cn/AisJWCv6
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

From intranets to digital employee experience (March 2019)

  1. 1. From intranets to digital employee experience James Robertson, Step Two (@james_steptwo)
  2. 2. We are all on a journey of digital transformation
  3. 3. This is happening within the enterprise, not just for consumers
  4. 4. But the challenge is to deliver simplicity, not just functionality!
  5. 5. www.steptwo.com.au Hi, I’m James Robertson! I’m the founder of Step Two (www.steptwo.com.au), a specialist intranet and digital workplace firm headquartered in Australia. We help organisations establish and sustain modern digital workplaces, and to deliver a great digital employee experiences. I’ve been in this space for 20 years.
  6. 6. Let’s explore the journey ahead…
  7. 7. Modern intranet Digital workplace Digital employee
 experience (DEX)
  8. 8. STAGE 1: 
 MODERN INTRANET
  9. 9. I’m not afraid of using the
 “i word” @james_steptwo intranet
  10. 10. Modern intranets must play an important role in organisations, delivering key services, and providing an enterprise front door @james_steptwo
  11. 11. www.steptwo.com.au 04 Collaboration & social Connecting staff with each other, and helping them to work together better. 05 Activity The intranet as a place for doing things, not just reading things. 02 Comms A rich internal communication channel that reaches all staff. 03 Culture Celebrating the current culture of the organisation, and supporting culture change. 01 Content A repository for information, at both corporate and business-unit levels. Five purposes of modern intranets www.steptwo.com.au/products/five-intranet-purposes
  12. 12. www.steptwo.com.au Collaboration & social ActivityComms CultureContent
  13. 13. www.steptwo.com.au Collaboration & social ActivityComms CultureContent
  14. 14. www.steptwo.com.au Collaboration & social ActivityComms CultureContent
  15. 15. www.steptwo.com.au Collaboration & social ActivityComms CultureContent
  16. 16. BHP
  17. 17. BHP
  18. 18. BHP
  19. 19. BHP
  20. 20. STAGE 2: 
 DIGITAL WORKPLACE
  21. 21. A digital workplace consists of the set of tools, platforms and environments for work. @james_steptwo
  22. 22. A great digital workplace consists of a holistic set of tools, platforms and environments for work, delivered in a coherent, usable and productive way. @james_steptwo
  23. 23. www.steptwo.com.au @james_steptwo Environments Products Platforms Strategy Governance Step Two Digital Workplace Framework Provides a model for planning and delivering digital workplace solutions. Built around a “product management” philosophy and practice.
  24. 24. HitachiVantara
  25. 25. STAGE 3: 
 DIGITAL EMPLOYEE EXPERIENCE
  26. 26. Digital employee experience (#DEX) is the sum total of the digital interactions within the work environment. @james_steptwo Definition v2
 www.steptwo.com.au/papers/what-is-digital-employee-experience
  27. 27. D @StepTwoDesigns EX ➜ CX
  28. 28. DEX is still an emerging concept that we are all responsible for exploring and shaping. @james_steptwo
  29. 29. Step Two DEX survey 2018/2019 See the ‘state of the nation’ for digital employee experience Results just released as a free whitepaper: www.steptwo.com.au/DEX-survey
  30. 30. of organisations have a
 definition for DEX 11% YES NO UNSURE Step Two DEX survey 2018/2019 www.steptwo.com.au/DEX-survey
  31. 31. EXTREMELY IMPORTANT say DEX is extremely or very important 39% VERY SOMEWHAT NOT SO NOT UNSURE Step Two DEX survey 2018/2019 www.steptwo.com.au/DEX-survey
  32. 32. EXTREMELY IMPORTANT say DEX is only
 somewhat important 42% VERY SOMEWHAT NOT SO NOT UNSURE Step Two DEX survey 2018/2019 www.steptwo.com.au/DEX-survey
  33. 33. LibertyMutual Important messages outside of email (targeted on location, role and businessGenerated by systems, team members and managerAggregates approvals from across enterprise systems, don’t have to go to source systemSet of personal micro apps, such as my profile, my time off/payslip, time plannerExperimental chatbot eg what is the next office holiday? who is employee XYZ? All 2018 Award winners: www.steptwo.com.au/iia
  34. 34. LibertyMutual All 2018 Award winners: www.steptwo.com.au/iia
  35. 35. LibertyMutualAll 2018 Award winners: www.steptwo.com.au/iia
  36. 36. LibertyMutual All 2018 Award winners: www.steptwo.com.au/iia
  37. 37. You have choices to make in the road ahead…
  38. 38. Modern intranet Digital workplace Digital employee
 experience (DEX) Choose the right focus for you…
  39. 39. You are at the forefront of creating digital employee experiences
  40. 40. Dream big, but deliver often!
  41. 41. Thank you! James Robertson
 Step Two www.steptwo.com.au
 jamesr@steptwo.com.au
 Twitter: @james_steptwo www.steptwo.com.au/DEX-survey

×