Delivering a mobile enterprise<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: s2d_jamesr...
{The worldhas changed}<br />
{What about staffin our organisations?}<br />
Four types of enterprise mobility<br />
1. Mobile connectivity<br />2. Mobile productivity<br />3. Fieldforce automation<br />4. Desktop replacement<br />
1. Mobile connectivity<br />Email<br />Address book<br />Calendar<br />Real-time comms, presence awareness<br />Corporate ...
Screenshot provided courtesy of TDC Mobile<br />
2. Mobile productivity<br />Focus is on knowledge workers<br />Provide always-available functionality<br />Not a desktop r...
Screenshot provided courtesy of UK Parliament<br />
Screenshot provided courtesy of QUT<br />
3. Fieldforce automation<br />This has been happening for more than a decade<br />Dedicated, often ruggedised devices<br /...
4. Desktop replacement<br />Why is it that senior management get all the cool toys first!?<br />Mobile versions of desktop...
Delivering a mobile enterprise<br />
1st PRINCIPLE<br />Don’t deliver a “mobile version” of your intranet<br />
2nd PRINCIPLE<br />Target true mobile and field needs<br />
{What six thingsdo staff need on theirmobile devices?}<br />
Screenshots provided courtesy of UK Parliament<br />
Screenshot provided courtesy of UK Parliament<br />
Screenshots provided courtesy of UK Parliament<br />
3rd PRINCIPLE<br />Mobile devices are personal devices<br />
Screenshot provided courtesy of QUT<br />
Screenshot provided courtesy of QUT<br />
Screenshot provided courtesy of QUT<br />
Screenshot provided courtesy of QUT<br />
4th PRINCIPLE<br />Reach the broadest range of devices<br />
Screenshot provided courtesy of QUT<br />
5th PRINCIPLE<br />Have a mobile enterprise strategy<br />
Who and what?<br />Where?<br />What are the common tasks for mobile devices?<br />Key information needed?<br />Enterprise ...
How?<br />When?<br />What devices will be supported?<br />Will phones be provided?<br />How to gain access?<br />In-house ...
How much?<br />Why?<br />What is the budget for delivering mobile functionality?<br />How will data charges incurred by st...
6th PRINCIPLE<br />Start simple, and target business needs<br />
James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: s2d_jamesr<br />Website: www.steptwo.com...
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Delivering a mobile enterprise

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Mobile devices have changed the world, but what about staff in our organisations? This presentation explores what functionality should be delivered within the enterprise, and how. (Presentation given in Paris, May 2011.)

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Delivering a mobile enterprise

  1. 1. Delivering a mobile enterprise<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: s2d_jamesr<br />
  2. 2. {The worldhas changed}<br />
  3. 3.
  4. 4. {What about staffin our organisations?}<br />
  5. 5. Four types of enterprise mobility<br />
  6. 6. 1. Mobile connectivity<br />2. Mobile productivity<br />3. Fieldforce automation<br />4. Desktop replacement<br />
  7. 7. 1. Mobile connectivity<br />Email<br />Address book<br />Calendar<br />Real-time comms, presence awareness<br />Corporate and operational news<br />
  8. 8. Screenshot provided courtesy of TDC Mobile<br />
  9. 9. 2. Mobile productivity<br />Focus is on knowledge workers<br />Provide always-available functionality<br />Not a desktop replacement<br />Very different design approaches<br />Integrate with device capabilities<br />
  10. 10. Screenshot provided courtesy of UK Parliament<br />
  11. 11. Screenshot provided courtesy of QUT<br />
  12. 12. 3. Fieldforce automation<br />This has been happening for more than a decade<br />Dedicated, often ruggedised devices<br />Single-purpose applications<br />Offline synchronisation with back-end systems<br />Huge productivity benefits<br />
  13. 13. 4. Desktop replacement<br />Why is it that senior management get all the cool toys first!?<br />Mobile versions of desktop tools<br />3G and wi-fi connectivity<br />Very different from other three scenarios<br />
  14. 14. Delivering a mobile enterprise<br />
  15. 15. 1st PRINCIPLE<br />Don’t deliver a “mobile version” of your intranet<br />
  16. 16.
  17. 17. 2nd PRINCIPLE<br />Target true mobile and field needs<br />
  18. 18. {What six thingsdo staff need on theirmobile devices?}<br />
  19. 19. Screenshots provided courtesy of UK Parliament<br />
  20. 20. Screenshot provided courtesy of UK Parliament<br />
  21. 21. Screenshots provided courtesy of UK Parliament<br />
  22. 22. 3rd PRINCIPLE<br />Mobile devices are personal devices<br />
  23. 23. Screenshot provided courtesy of QUT<br />
  24. 24. Screenshot provided courtesy of QUT<br />
  25. 25. Screenshot provided courtesy of QUT<br />
  26. 26. Screenshot provided courtesy of QUT<br />
  27. 27. 4th PRINCIPLE<br />Reach the broadest range of devices<br />
  28. 28. Screenshot provided courtesy of QUT<br />
  29. 29. 5th PRINCIPLE<br />Have a mobile enterprise strategy<br />
  30. 30. Who and what?<br />Where?<br />What are the common tasks for mobile devices?<br />Key information needed?<br />Enterprise systems?<br />One-way or two-way?<br />What mobile capabilities should be used?<br />Are there key groups of staff with specific needs?<br />Where in Australia must it work?<br />What other countries and networks should be supported?<br />Will international roaming be supported?<br />
  31. 31. How?<br />When?<br />What devices will be supported?<br />Will phones be provided?<br />How to gain access?<br />In-house developed, or third-party?<br />Security?<br />Data protection?<br />What will be delivered initially?<br />Longer-term vision?<br />Phased approach?<br />How to respond to new devices and capabilities?<br />
  32. 32. How much?<br />Why?<br />What is the budget for delivering mobile functionality?<br />How will data charges incurred by staff be covered?<br />Business benefits?<br />How will these be measured?<br />How will core business needs be supported?<br />How does mobile support long-term strategic plans?<br />
  33. 33. 6th PRINCIPLE<br />Start simple, and target business needs<br />
  34. 34. James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: s2d_jamesr<br />Website: www.steptwo.com.au<br />Blog: www.steptwo.com.au/columntwo<br />Articles:www.steptwo.com.au/subscribe<br />

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