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Building Digital Capability - Service Modelling Workshop and Institutional Digital Capability


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We will use this workshop to discuss the proposed service models for digital capability, as well as discussing the concept of institutional digital capability, and are looking for input from the user group.

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Building Digital Capability - Service Modelling Workshop and Institutional Digital Capability

  1. 1. Models James Clay, Senior Co-Design Manager, Jisc 21/07/2016 Image Credit Fujimi 1/700 Taiho inbox by Marcin CC BY-NC-SA 2.0
  2. 2. Building digital capability » 10.00am Coffee » 10.30am Introduction and Objectives » 10.45am What do we understand by digital capability? » 11.00am Service models activity » 11.45am Coffee break » 12.00pm Feedback on models » 12.45pm Lunch » 1.30pm Institutional digital capability activity » 2.15pm Feedback from activity » 2.45pm Overview of Jisc work in this area » 3.15pm Final comments » 3.30pm Close Programme for today 21/07/2016 Building digital capability
  3. 3. Question What do we understand by digital capability? 21/07/2016 Building digital capability
  4. 4. Building digital capability »Assumption that staff have the digital capabilities to carry out their role in a changing digital world. »But do they? »How would you know? »How would they know? »Who knows? »Assumption that staff have the digital capabilities to carry out their role anytime, any location, off or on campus? 21/07/2016 Building digital capability
  5. 5. Image Credit James Clay
  6. 6. Building digital capability Discovery tool Leadership development Digital capability framework Online offer 21/07/2016 6
  7. 7. Digital capability: the six elements 21/07/2016 7 ICT proficiency Information, data and media literacies Digital learning and self development Digital creation innovation and scholarship Communication, collaboration and participation Digital identity and wellbeing
  8. 8. Old Tools by arbyreed CC BY-NC-SA 2.0
  9. 9. Discovery tool »We have built a discovery tool to help staff discover their digital capability and provide them with feedback that will help them to build their capability and digital skills 21/07/2016 Embedding digital literacy; building digital capability 10
  10. 10. Discovery tool 21/07/2016 Embedding digital literacy; building digital capability 11
  11. 11. Discovery tool pilots »As well as large scale tests we have a number of institutions, FE, HE and Skills who are undertaking small scale pilots with groups of staff. »In addition we have provided the Digital capability user group of eighty plus institutions with a version of the tool for them to test with small groups. »As a result we have had further user feedback that will inform development and functionality. 21/07/2016 12Embedding digital literacy; building digital capability
  12. 12. Image Credit James Clay
  13. 13. Digital Leadership Course » The Jisc Digital Leaders programme has been designed specifically to equip current and aspiring leaders and managers with the tools and knowledge to inform their digital practice, enabling them to: › Become a more effective digital leader or manager through personal and professional development › Explore how their organisations can engage more effectively with the technology at their disposal – at both strategic and operational levels › Lead, manage and influence digitally-driven strategy across organisations, departments, services and teams 21/07/2016 14Emedding digital literacy; building digital capability
  14. 14. Digital Leadership Course »The first paid for course will be run in October. »£2,200 per person 21/07/2016 15Embedding digital literacy; building digital capability
  15. 15. Image by James Clay CC BY-NC 2.0
  16. 16. Online Offer »Personalised dynamic online offer. »“Playlists” of activities, resources, content, guides. »We are basing the online offer on the upcoming Jisc app and content store. »Development on the app and content store is now at the stage where we able able to link to tagged ‘playlists’ of relevant content and resources from the discovery tool results page. 21/07/2016 17Embedding digital literacy; building digital capability
  17. 17. Online offer 21/07/2016 Building digital capability 18
  18. 18. Image credit: Lego Color Bricks by Alan Chia CC BY-SA 2.0 via Wikimedia Commons
  19. 19. Building digital capability Service models 21/07/2016 Building digital capability
  20. 20. Building digital capability Bronze Silver Gold Platinum 21/07/2016 Building digital capability
  21. 21. Digital capability service models »This is the core service aimed at all individuals who work in higher education, further education and skills.The services allows individuals to discover more about their digital capability and access personalised feedback, activities and resources. Bronze 21/07/2016 Building digital capability
  22. 22. Digital capability service models »This is a more advanced service which through data collection and analysis provides an institutional dashboard for the nominated contact, providing aggregated results and leads into other Jisc services and training. Silver 21/07/2016 Building digital capability
  23. 23. Digital capability service models »This service allows institutions to customise various aspects of the service to enable them to provide localised personalised service to their staff.The customisation would allow the institution to provide links to internal support and resources as well as access to personalised feedback, activities and resources. Gold 21/07/2016 Building digital capability
  24. 24. Digital capability service models »This bespoke service provides an end to end journey for digital capability for the institution. From initial discovery through institutional overview and design, implementation and delivery of an institutional development plan to build digital capability across all staff in the organisation. Platinum 21/07/2016 Building digital capability
  25. 25. Building digital capability Review the models and provide feedback and reflection 21/07/2016 Building digital capability
  26. 26. Question What do we understand by institutional digital capability? 21/07/2016 Building digital capability
  27. 27. Twitter Bird by DryIcons with permission
  28. 28. Image Copyright NERC
  29. 29. Image: Lawrie Phipps
  30. 30. Location independent working Location, location, location 21/07/2016 Building digital capability
  31. 31. Image: Lawrie Phipps
  32. 32. Location independent working »Benefits to the individual › Improve work-life balance › Reduce commute time › Reduce travel costs › Remove unnecessary stress 21/07/2016 Building digital capability
  33. 33. Location independent working »Benefits to the university › Provide employees with flexibility regarding their working hours and location › Reduce the occupancy of University premises › Improve employees’ work life balance and thereby reduce levels of absenteeism and stress › Reduce pressure on car parking facilities › Position the University as an ’employer of choice’ 21/07/2016 Building digital capability
  34. 34. But what else… Capability 21/07/2016 Building digital capability
  35. 35. Location independent working »Issues in terms of capabilities › ICT proficiency › Digital communication › Digital collaboration › Digital participation › Digital wellbeing 21/07/2016 Building digital capability
  36. 36. Communication …it’s not just about e-mail 21/07/2016 Building digital capability
  37. 37. Tools »Yammer »Slack »Basecamp »Jira »Confluence »CRM »Sharepoint »Google Apps »Skype, Lync »Google Hangouts »Invision »Scribblar »Dropbox, Google Drive »Trello »Padlet »Adobe Connect, Collaborate 21/07/2016 Building digital capability
  38. 38. Location independent working Risk 21/07/2016 Building digital capability
  39. 39. Old Man's Desk by Daniel Hansson CC BY 2.0
  40. 40. Location independent working Presence 21/07/2016 Building digital capability
  41. 41. Location independent working Outcomes 21/07/2016 Building digital capability
  42. 42. Things to think about »Trust »Responsibility »Wellbeing »Work-life balance »Management »Leadership 21/07/2016 Building digital capability
  43. 43. Image Credit James Clay
  44. 44. Building digital capability Institutional digital capability 21/07/2016 Building digital capability
  45. 45. Building institutional digital capability »Effective use of digital technology by university and college staff is vital in providing a compelling student experience and in realising a good return on investment in digital technology. › Teaching & Learning › Research › Public Engagement 21/07/2016 Building digital capability
  46. 46. Building digital capability What do you understand by institutional digital capability? 21/07/2016 Building digital capability
  47. 47. Institutional digital capability »Infrastructure »Organisation »Development »Data »Resources »Intelligent campus »Content 21/07/2016 Building digital capability
  48. 48. Institutional digital capability »Infrastructure »Organisation »Development »Data »Resources »Intelligent campus »Content »IT Services »People Services »Organisation development »Student records, MIS »Finance »Estates and facilities »Library 21/07/2016 Building digital capability
  49. 49. Institutional digital capability »Infrastructure › Ubiquitous wifi, eduroam › Access to hardware › Virtual desktops › Collaborative tools › Remote working › Utilisation › Innovation 21/07/2016 Building digital capability
  50. 50. Institutional digital capability »People services › Job descriptions › Skills analysis and audit › Matrix working › Appraisal or performance review › Silo working › Home working › Communication 21/07/2016 Building digital capability
  51. 51. Building digital capability Virtual Learning Environment 21/07/2016 Building digital capability
  52. 52. Virtual learning environment »Digital learning 21/07/2016 Building digital capability
  53. 53. Virtual learning environment »Digital learning »Digital communication »Digital collaboration »Digital participation »Digital innovation »Digital media literacy »ICT proficiency 21/07/2016 Building digital capability
  54. 54. Virtual learning environment »Now let’s throw in analytics › Data literacies › Information literacies 21/07/2016 Building digital capability
  55. 55. So… Digital capability is core to:Teaching & Learning, Research and Public Engagement Dependent on the infrastructure, organisation, development, data, resources, the campus and content. Which are the domains of the different functions of the organisation. Who need to understand digital and the impact on the organisation. 21/07/2016 Building digital capability
  56. 56. Image by Randy von Liski CC BY-NC-ND 2.0
  57. 57. Dashboard »Bringing together information and aggregation of data from usage of the discovery tool. »We are currently designing the prototype institutional dashboard based on our emerging understanding of what the institutional leads want to know about their staff’s results in the discovery tool. »Link in with resources and services currently in use and what is available. 21/07/2016 Building digital capability
  58. 58. Further development »We know from the interest in the project among Jisc member institutions, and from the reactions and experiences from pilot sites, that we could usefully expand the organisational capability side of the service to help institutions ensure that they have all of the building blocks in place for a fully digital capable organisation 21/07/2016 Embedding digital literacy; building digital capability 63
  59. 59. Image Credit: Moyan Brenn CC BY 2.0
  60. 60. Image by James Clay CC BY-NC 2.0
  61. 61. »There is the main site on the Jisc website. » cts/building-digital-capability Web site »Follow the project on the blog. »http://digitalcapability.jiscinvol Project Blog 21/07/2016 Building digital capability
  62. 62. Twitter »Follow the community using the hashtag #digitalcapability » gitalcapability?vertical=defaul t&src=hash Twitter 21/07/2016 Building digital capability
  63. 63. Except where otherwise noted, this work is licensed under CC-BY-NC-ND Get in touch… Building digital capability James Clay Project manager 21/07/2016 Building digital capability