Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Human Relations in Nursing.drjma

1,421 views

Published on

The quality and quantity of personnel in
the health team will depend upon the
needs of the client.

Published in: Healthcare
  • DOWNLOAD FULL eBOOK INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookeBOOK Crime, eeBOOK Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD FULL eBOOK INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookeBOOK Crime, eeBOOK Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Human Relations in Nursing.drjma

  1. 1. HUMAN RELATIONS IN NURSING Dr. James Malce Alo
  2. 2. Hospital….  A part of social system  Dealings with  Professionals – Nurses, doctors, technicians, paramedics  Other personnel – housekeeping, dietary, laundry, supplies, accounts…  Clients, relatives, friends visitors, other customers  All lead to public relations within the hospital
  3. 3. Public relations spring from human relations  Client – a bundle of expectations, anxieties, hopes and fears - Wants effective & satisfactory services - Forms impressions of the hospital set up  Health workers – Have personal and professional needs - Want job satisfaction & recognition of their efforts  Hospital administration – Wants efficiency and maximum satisfaction of staff and patients The ultimate outcome depends on ‘Human Relations’
  4. 4. PROFESSIONALS IN HEALTH TEAM Nursing team Nutritionist Occupational therapist Dietician Radiologist Lab technologist Spiritual advisorsSocial workers Pharmacist Respiratory therapist Immunologist Physical therapist Physicians
  5. 5. The nurse in the health team  Health team - A group of people who coordinate their particular skills in order to assist a client or his family, to achieve optimum health  The quality and quantity of personnel in the health team will depend upon the needs of the client The nurse is an important member of the health team
  6. 6. Relationship of nurse with the members of health team
  7. 7. Nurse and the Physician  Have team spirit & co-worker relationship  Be loyal, honest and dependable  Carry out instructions intelligently  DO NOT take verbal orders.
  8. 8. Nurse & Nursing superintendent  Respect & cooperate  Reporting punctually  Maintain courtesy when taking ward rounds  Take assistance for problem solving
  9. 9. Nurse and the Head nurse  Head Nurse is the team leader  Respect & support her  Cooperate intelligently  Reporting on duty and leaving off duty  Hand over & take over important issues
  10. 10. Nurse and fellow nurses  Treat seniors with respect  Maintain good team work/ spirit  Share information to achieve best care of the sick  Correctly hand over and take over patient concerning information
  11. 11. Nurse and other hospital personnel  Maintain good relationship with all departments  Maintain smooth coordination between patient unit and the departments
  12. 12. Nurse and the non professional workers  Be decent & considerate  Maintain good relationship  Provide guidance and teaching
  13. 13. Nurse and the Client  Treat as an individual  Understand and help  No discrimination.  Do not accept any gifts/ favors.  Help to adjust, cooperate and accept treatments  Create confidence. Establish good N-Pt relationship. Call by name.. Be pleasant, cheerful and courteous  Do not get too familiar. Do not discuss personal affairs.
  14. 14. Therapeutic nurse-client relationship (TNCR)  The core of nursing  Nurses use their knowledge, skill and judgment  Applies to all nurses in all roles and practice settings  Therapeutic communication  Client-centered care  Maintaining boundaries  Protecting the client from abuse
  15. 15. Complaints by clients and community Complaints Situations Indifferent care Unfriendly behaviour of staff Lack of ‘human touch’ Poor quality care Quality of linen, diet, equipment, facilities, cleanliness etc Lack of information & guidance About facilities & staff Oral information, sign posting, boards Lack of comforts Chairs, benches, drinking water, toilets…. Delays at almost every step Overcrowding Noise pollution Poor sanitation
  16. 16. Types of the Relationship Social Friendship Companion Use small talk superficial Intimate Emotional commitment May be sexual/ emotional Intimacy Therapeutic Focus on client needs Experiences, Feelings, ideas Goal oriented
  17. 17. Indicators of Therapeutic Communication  Introduce self to client (by name and category)  Provide for expression of feelings by the client  Ensure privacy of information  Be aware of verbal and non-verbal communication  Modify communication style  Anticipate and provide care
  18. 18.  Recognize that all behavior has meaning and seek to understand the cause  Understand and respect the client  Involve client in planning of care  Provide information to promote client choice  Enable the client to make informed decisions
  19. 19. Maintaining Boundaries Nurse Boundary Client
  20. 20. Maintain Boundaries in the therapeutic nurse patient relationship  Develop and follow plan of care with the client  Recognize when boundaries are being crossed  Set and maintain the appropriate boundaries within the relationship  Abstain from disclosing personal information unless it meets the therapeutic need of the client  Ensure that nursing strategies promote health and well being of the client
  21. 21. Obstacles to the Therapeutic Relationship:  Inappropriate Boundaries  Encouraging dependence  Non acceptance/Avoidance  Resistance  Role of nurse – Teacher, Caregiver, Advocate, counselor
  22. 22. Principles of IPR in Nursing  Learn everyone’s name  Respect everyone’s individuality  Do not impose anything on anybody  Keep emotions under control  Do not fear to admit ignorance  Do not give and take personal favor
  23. 23.  Team leader should be responsible  Develops habits of listening  Do not say hurtful things  Be loyal, honest, dependable and willing  Maintain a ‘team spirit’  Have mutual understanding among members
  24. 24. Phases of the Nurse-Client Relationship
  25. 25. 1. Pre-Orientation  Self assessment - examine own feelings, fears, anxieties.
  26. 26. 2. Orientation  Introductory Phase - establish trust, share information with client, discrete self-disclosure. convey support, facilitate healing, educate
  27. 27. 3. Working Phase  Problems identified Exploration- guide client to examine feelings/responses, develop new coping skills
  28. 28. 4. Termination Phase  Resolution phase - Examine goals achieved - Explore feelings regarding termination - Establish plan for continuing assistance
  29. 29. We’re moving you from intensive care to intensive billing Communicating with the client is important!
  30. 30. Thank You!... Dr. James Malce Alo

×