1. COMPANY PROFILE
The JG Summit Holdings BPO Company
i-Tech GLOBAL BUSINESS SOLUTIONS INC.
Your strategic CRM advantage
3rd floor, Robinsons Otis Office Suites Building
Paz Mendoza Guazon Street
Paco Manila 1007, Philippines
Tel. +632.249.4305 (PH)
Locals 3539–Jona, 3971-Maila, 3363-Dinna, 5749-Nico, Dominic
Tel. +1.323.552.7304 (Los Angeles)
Tel. +1.718.831.7132 (New York)
Email: busdev@itechsolutions.com.ph
Website: www.itechsolutions.com.ph

2. ABOUT OUR BUSINESS
At i-Tech GLOBAL, whether your outsourcing need is for …
•Quality Customer Service/Technical Support Reps
•a well-trained high-performance Telemarketing Team
•professional SAP business solutions and IT consultants
•cost-efficient Finance, IT, and HR services
•Virtual Executive Assistant and Personnel Support
•a fully-equipped international Data or Contact Center
… Customer Satisfaction is Job #1.
Our business is about understanding your tactical and strategic business needs and providing
you with valuable, cost-optimizing outsource solutions in Customer Relationship Management
(CRM), giving your company the best opportunity for growth and increasing market share.
i-Tech GLOBAL is a unique BPO (business process outsource) company that is partnered
with a major telecommunications firm sitting on the backbone of the most modern and robust
communications technology and data-handling network infrastructure in the country. We
follow best management practices and industry standards to offer your company a wide-range
of voice and non-voice, inbound or outbound, business solutions and support services at low-
cost and great value.
i-Tech GLOBAL’s headquarters is located in the heart of Metro Manila, Philippines, where
there is an abundant supply of college graduates and technical savvy IT graduates who,
having grown up speaking English as a first- or second-language, can be easily trained to
handle your outsourcing needs.
“The latest IBM Global Location Trends Annual Report shows the Philippines as the preferred destination for BPO services.”

3. WHO WE ARE
i-Tech GLOBAL BUSINESS SOLUTIONS INC. or i-Tech GLOBAL is the business process
outsource (BPO) company which provides value-adding, customer-interfacing voice services and
back-office solutions in the telecommunications, airline, real estate, hotel, retail and banking and
finance industries in North America, Australia, Europe, New Zealand, Singapore and other Asian
countries.
i-Tech GLOBAL is not just any other BPO – we endeavor to be your reliable, strategic
business partner by helping you build strong and lasting relationships with your customers using
the latest technologies and risk management strategies.
With its initial 4 sites and 797-seats, i-Tech GLOBAL has positioned itself as a cost-efficient,
high-quality provider of inbound and outbound voice services, as well as, financial, accounting,
human resources, admin and I.T. services, including SAP consulting and implementations
services, and seat leasing, disaster recovery site leasing.
With the latest-in-technology infrastructure, at the
heart of which, is the Avaya PABX solution, i-Tech
GLOBAL is able to provide its clients with the full-
range of contact center options from fully automated
offerings (no use of live agents) to full account
management services (i.e. VIP Customer Care).
The Altitude Predictive Dialer solution is utilized for
outbound requirements while NICE, Verint and
Eyretel systems are employed for the voice logger
requirements.
VISION/MISSION STATEMENT
“We are the preferred strategic Customer Relationship Management (CRM) advantage of small- to
medium-sized enterprises (SME's) in the telecommunication, airlines, banking and finance, real
estate, retail and distribution and hotel industries in the fields of:
revenue generation
customer satisfaction and
cost optimization
We leverage on our efficient manpower base, redundant and robust communications
infrastructure and continuous improvement philosophy.
We can easily assimilate with our clients’ culture and help our clients improve and streamline
their business processes thereby allowing them to focus on their core competencies.”

4. Collocation facilities, especially for international
clients, are available through i-Tech GLOBAL’s
modern Tier 2 Data Center at Cybergate 3 in
Mandaluyong City where the company’s mission-
critical servers and applications are housed off-
site, connected via a robust WAN/LAN/fiber
backbone ensuring very secure 24X7 operations,
redundancy and disaster recovery capabilities.
The professional management team at
i-Tech GLOBAL has over fifty years of
combined experience in the business
process outsources (BPO) industry and is
in the enviable position of being supported
by the JG Summit Group of Companies
- one of the largest, fastest-growing and
diversified private conglomerates in the
Philippines today. Good governance, a
passion for excellence and a commitment
to give customers the best value for their
money has been the guiding principles of
the JG Summit Group since 1957.
INDUSTRIES
i-Tech Global is proud to be a strategic partner to companies in the following industries:
Telecommunications
Airline and Travel
IT & Technology
Real Estate
Banking & Finance
Hotel & Hospitality
Retail, Distribution & Trade
Media & Advertising

5. JG Summit Holdings (www.jgsummit.com.ph) “JGS” in the Philippine Stock
Exchange (PSE). 2010 total revenues = US$2.0+ billion. 2010 total assets = US$6.8+ billion.
URC – PSE listing URC. Flagship company of JGS and
one of the largest food brand in the country with products
and services exported to Hong Kong, Singapore,
Thailand, Malaysia, Vietnam, Indonesia and China, the
Middle East, North America, Europe, Korea, Japan and
Australia.
DIGITAL TELECOMMUNICATIONS PHILS. – PSE Listing
DGTL. WAN/LAN/fiber communications for high-speed data
transmission and internet services throughout the Philippines.
Their mobile brand, Sun Cellular, has over 16 million subscribers,
the 3rd largest mobile communications provider in the country
today.
CEBU AIR, INC. – PSE Listing CEB. Successful IPO launch in
2010. Operates Cebu Pacific Air, “The Philippines largest overall
air carrier” - Centre for Asia Pacific Aviation, September 3, 2010.
Cebu Pacific Air boasts one of Asia’s most modern fleets, flying to
16 Asian and 33 domestic destinations.
ROBINSONS LAND – PSE listing RLC. Property developer, manager
and construction of malls, hotels, high-rises, offices and residences. “The
Philippines largest landlord of BPO (business process outsource)
companies” and “the leader of BPO development in the country”.
Operates in North America, Europe, the Middle East, and Asia-Pacific.
JOBSTREET – where over 8 million job seekers find
their dream jobs. Where top companies find their
talent. Serving 8 Asian countries. Member of IAEWS
and The Network
ROBINSONS BANK and
THE ROYAL BANK OF SCOTLAND
What this means for you, our clients, is more opportunities, better products, better
service, better talents, better facilities, competitive pricing, and better value!

6. OUR SERVICE OFFERINGS
• Finance and Services
• Customer Relationship Management (CRM) o Bills Processing
Support o Credit & Collection
o Inbound Services o High-Capacity Bills Printing and
Customer Service and Technical Support Enveloping
Services o Back Office Support
Web Chat & Email Support
• IT Services
Order-taking/Service Order creation
o SAP Consultancy and
Inquiries, Billing Assistance/Dispute
Implementation
Management
o Help Desk Support
Operator, Answering Service,
o Disaster Recovery
Directory Assistance
o Data Center Collocation Facilities
Inbound Sales
o Seat Leasing
o Outbound Services o Dark Site
Revenue Generation
Telemarketing/Upselling/Cross- • HR and Admin Support
o HR Services
selling
o Payroll and Benefits
Telecollections
Market Penetration Processing
oVirtual Assistants/Secretarial
Leads Generation
Market Research or Surveys Services
Information or PR Campaign • Document Management Support
o Data Conversion
• ESL (English as a second language) Online Training o Secure Data Storage, Retrieval
and Access Management

7. MAP LOCATION OF OUR FOUR SITES
1. i-Tech Global headquarters: Robinsons Otis, Paco Manila
http://wikimapia.org/#lat=14.5872435&lon=120.9956905&z=18&l=0&m=b&search=Robinsons%20Otis
2. i-Tech Libis: DIGITEL Compound, Libis, Quezon City
http://wikimapia.org/#lat=14.6031081&lon=121.0815829&z=18&l=0&m=b&search=TSD%20
3. i-Tech Balagtas: Bulacan
http://wikimapia.org/#lat=14.818006&lon=120.910777&z=11&l=0&m=b
4. i-Tech Data Center: Cybergate Center Tower, Mandaluyong City
http://wikimapia.org/#lat=14.570976&lon=121.0499624&z=17&l=0&m=b&search=Cybergate
http://www.robinsonsoffices.com/projects/cybergate3.html