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Information revolution in government

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Strataconf NY 2013

http://strataconf.com/stratany2013/public/schedule/detail/30710

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Information revolution in government

  1. 1. James Stewart Head of Technology Government Digital Service @jystewart Tuesday, 29 October 13
  2. 2. James Abley Technical Architect Government Digital Service @jabley Tuesday, 29 October 13
  3. 3. We’re from the Government Digital Service @jystewart Tuesday, 29 October 13 GDS
  4. 4. We’re part of the Cabinet Office @jystewart Tuesday, 29 October 13 GDS
  5. 5. Which sits at the centre of the UK’s national government @jystewart Tuesday, 29 October 13 GDS
  6. 6. We exist because of a letter... @jystewart Tuesday, 29 October 13 GDS
  7. 7. @jabley Tuesday, 29 October 13 GDS
  8. 8. @jabley Tuesday, 29 October 13 GDS
  9. 9. @jabley Tuesday, 29 October 13 GDS
  10. 10. It gave us a plan... @jabley Tuesday, 29 October 13 GDS
  11. 11. Create GDS Fix publishing Fix transactions Go wholesale @jystewart Tuesday, 29 October 13 GDS
  12. 12. GDS was formed in November 2011 @jystewart Tuesday, 29 October 13 GDS
  13. 13. (though really we’d been there for 5 months by then) @jystewart Tuesday, 29 October 13 GDS
  14. 14. Open @jabley Tuesday, 29 October 13 GDS
  15. 15. Working in an agile way @jystewart Tuesday, 29 October 13 GDS
  16. 16. Multidisciplinary teams @jabley Tuesday, 29 October 13 GDS
  17. 17. Focused on user needs @jystewart Tuesday, 29 October 13 GDS
  18. 18. Our aim is to make services so good, people prefer to use them over the alternatives @jabley Tuesday, 29 October 13 GDS
  19. 19. To deliver that we’ve taken on five big tasks... @jystewart Tuesday, 29 October 13 GDS
  20. 20. GOV.UK @jystewart Tuesday, 29 October 13 GDS
  21. 21. A single domain for government, the platform for everything 7m visitors a week, 600 publishers, with 5,000 more coming soon 2,500 code releases in our first year @jystewart Tuesday, 29 October 13 GDS
  22. 22. Identity @jabley Tuesday, 29 October 13 GDS
  23. 23. World-leading federated identity service Will provide proof of identity for 45 million users @jabley Tuesday, 29 October 13 GDS
  24. 24. Technology @jystewart Tuesday, 29 October 13 GDS
  25. 25. Reforming £6.7b technology spend 412,000 staff First year - £500m savings @jystewart Tuesday, 29 October 13 GDS
  26. 26. Measurement @jabley Tuesday, 29 October 13 GDS
  27. 27. @jabley Tuesday, 29 October 13 GDS
  28. 28. Transformation @jystewart Tuesday, 29 October 13 GDS
  29. 29. 25 of the most important transactions in government @jystewart Tuesday, 29 October 13 GDS
  30. 30. @jabley Tuesday, 29 October 13 GDS GDS
  31. 31. @jystewart Tuesday, 29 October 13 GDS GDS
  32. 32. @jabley Tuesday, 29 October 13 GDS GDS
  33. 33. Where to start? @jystewart Tuesday, 29 October 13 GDS
  34. 34. @jystewart James Tuesday, 29 October 13 GDS
  35. 35. 1. Start with needs* * user needs not government needs The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they need https://www.gov.uk/designprinciples#first @jystewart Tuesday, 29 October 13 GDS
  36. 36. @jystewart Tuesday, 29 October 13 GDS
  37. 37. Meet the “Need-o-tron 5000” @jystewart James Tuesday, 29 October 13 GDS
  38. 38. Not just about getting data @jystewart James Tuesday, 29 October 13 GDS
  39. 39.   @jystewart Tuesday, 29 October 13     GDS
  40. 40. How do we think about it?   @jystewart Tuesday, 29 October 13     GDS
  41. 41. Tools embed processes @jystewart James Tuesday, 29 October 13 GDS
  42. 42. Need-o-tron: a tool for a process @jystewart James Tuesday, 29 October 13 GDS
  43. 43. @jystewart Tuesday, 29 October 13 GDS
  44. 44. @jystewart Tuesday, 29 October 13 GDS
  45. 45. @jystewart Tuesday, 29 October 13 GDS
  46. 46. @jystewart James Tuesday, 29 October 13 GDS
  47. 47. This data is infrastructure @jystewart James Tuesday, 29 October 13 GDS
  48. 48. Create GDS Fix publishing Fix transactions Go wholesale @jystewart Tuesday, 29 October 13 GDS
  49. 49. What transactions does the government have? @jabley Tuesday, 29 October 13 GDS
  50. 50. Tuesday, 29 October 13
  51. 51. Cost @jabley Tuesday, 29 October 13 GDS
  52. 52. 20 times lower than phone @jabley Tuesday, 29 October 13 GDS
  53. 53. 30 times lower than postal @jabley Tuesday, 29 October 13 GDS
  54. 54. 50 times lower than face-to-face @jabley Tuesday, 29 October 13 GDS
  55. 55. Cost is not the only motivation @jabley Tuesday, 29 October 13 GDS
  56. 56. How well are these transactions doing? @jabley Tuesday, 29 October 13 GDS
  57. 57. @jabley Tuesday, 29 October 13 GDS
  58. 58. This gave us a baseline @jabley Tuesday, 29 October 13 GDS
  59. 59. This made us happy @jabley Tuesday, 29 October 13 GDS
  60. 60. Helped move the needle @jabley Tuesday, 29 October 13 GDS
  61. 61. Iterate @jabley Tuesday, 29 October 13 GDS
  62. 62. What is the user need for the Performance Platform? @jabley Tuesday, 29 October 13 GDS
  63. 63. Transparency @jabley Tuesday, 29 October 13 GDS
  64. 64. @jabley Tuesday, 29 October 13 GDS
  65. 65. Share @jabley Tuesday, 29 October 13 GDS
  66. 66. Compare @jabley Tuesday, 29 October 13 GDS
  67. 67. @jabley Tuesday, 29 October 13 GDS
  68. 68. @jabley Tuesday, 29 October 13 GDS
  69. 69. Provoke discussion @jabley Tuesday, 29 October 13 GDS
  70. 70. @jabley Tuesday, 29 October 13 GDS
  71. 71. @jabley Tuesday, 29 October 13 GDS
  72. 72. http://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg @jabley Tuesday, 29 October 13 GDS
  73. 73. Improve @jabley Tuesday, 29 October 13 GDS
  74. 74. Make decisions based on data @jabley Tuesday, 29 October 13 GDS
  75. 75. Aggregate the data @jabley Tuesday, 29 October 13 GDS
  76. 76. Enable others to play too @jabley Tuesday, 29 October 13 GDS
  77. 77. Be a toolbuilder @jabley Tuesday, 29 October 13 GDS
  78. 78. @jabley Tuesday, 29 October 13 GDS
  79. 79. James Stewart James Abley Government Digital Service @jystewart / @jabley Tuesday, 29 October 13

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