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Mapping of Shared Economy Platforms

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TABLE OF CONTENT

A. Background and Context
B. Purpose of the mission
C. Methodology
D. Preliminary Findings
E. Selection of platforms for further analysis
F. Analysis of the platforms
G. Recommendations
H. About Jamaity

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Mapping of Shared Economy Platforms

  1. 1. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 1 Mapping of Shared Economy Platforms
  2. 2. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 2 TABLE OF CONTENT A. Background and Context B. Purpose of the mission C. Methodology D. Preliminary Findings E. Selection of platforms for further analysis F. Analysis of the platforms G. Recommendations H. About Jamaity
  3. 3. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 3 A. Background and Context Within the framework of developing the second generation of the Sharing Economy Platform Youth Without Borders (YWB) in coordination with the Innovation for Change MENA Hub, a mapping will be conducted with the objective of analyzing and understanding the existing similar platforms in the MENA region (their work, target, challenges faced, needs, contain and potential growth and development.). The second generation of the Sharing Economy Platform will be developed to create an inclusive and supportive space. Comprised of civil society organizations from the MENA region, this generation will promote the exchange of services and knowledge among the to strengthen their capacities and encourage dynamic fundraising that enables civic activism across the MENA region. By Conducting a comparative analysis of the existing Sharing Economy Platforms in the MENA region and an assessment of potential features to be developed, this mapping will help form the following: a clear understanding on how to build and manage a platform, a deeper idea on how to set the objectives of the platform, the services, the rules and the benefits of the members. B. Purpose of the mission This mission consists in conducting a mapping on the Sharing Economy Platforms exiting in the MENA region. It aims to discover, understand, and analyze these platforms in order to prepare a need assessment on how the second generation of the Sharing Economy Platform should look like. The expected results of the mapping are: • Conduct a research to identify existing similar platforms in the MENA region; • Set up a selection criteria’s through the research; • Develop a questionnaire to be developed based on the selection criteria; • Conduct telephone calls and online interviews with CSOs or platform managers; • Disseminate online surveys through emails, regional CSOs networking platforms and social media; • Produce a report to include the analysis of the findings and recommendations. C. Methodology The methodology is articulated around two major parts: Part 1: Benchmarking A benchmarking exercise will be held by Jamaity’s team to identify the existing platforms in the MENA region, their strengths, weaknesses, and gaps. This will happen through the steps mentioned below: 1 - Listing of existing platforms in the region The first part of the mapping will be quantitative providing an overview on the existing platforms available in the MENA region. For each platform, the following information will be provided: - Mandate of the platform - Services - Content including its format - Target Group - Languages used - Positioning of the platform - Geographic mandate of the platform The information will be gathered mainly through online research and the network of Jamaity in MENA Countries. This first part will lead to preliminary observations on:
  4. 4. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 4 - Geographic repartition of the platforms - Languages used by the platforms - Target groups - Social Media Platforms used by these platforms. 2- Focusing on certain platforms In order to ensure a quantitative mapping, a specific number of platforms will be focused on. The selection will happen by establishing an evaluation grid to identify the platforms that the mapping will highlight the most. The Evaluation Grid of the Identified platforms In order to choose a specific number of platforms for further analysis, the following criteria will be adopted: - The platform’s popularity or positioning (number of users). - The quality of information available on the platform. - The user’s interaction with the platform and/or its social media channels. - The platform is still active. - The availability of information. 3- Analysis of the selected platforms Ten platforms will be selected. For each of the selected platforms, Jamaity will provide a well detailed analysis of their strengths and weaknesses. The following aspects of the selected platform will be analyzed: - General information about the platform: including the name of the platform, links, organization or the people who operate it or are in the origin, specific context for launching the platform, purpose and mission, partnerships, target audiences, languages used and the nature of interaction with the users. - Alexa Rank1: Alexa is a global pioneer in the world of analytical insight. Alexa provides a global traffic rank that measures how a website is doing in relation to all other sites on the web over the last 3 months at any given point. The rank is calculated using a proprietary methodology that combines a site's estimated average of daily unique visitors and its estimated number of page views over the last 3 months at any given point. - The number of shares on Facebook: which will be an indicator of the presence of the identified platforms on Facebook. - The social media accounts: Facebook, Twitter, Linked In, Instagram, Youtube and many others. - The services available on the platform: a list of the services, format, resources and tools available for visitors in addition to the clarity of content, user friendly, or any other links integrated in the platform and social media accounts. - The most popular services of the platform. - Technical aspects of the platforms: the softwares used to develop the platforms - Users Experience: The analysis of the user experience in the platforms is based on Nielsen Norman Group’s2 10 general principles for interaction design namely visibility of system status, match between system and the real world, user control and freedom, consistency and standards, error prevention, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimalist design, help users recognize, diagnose, and recover from errors, help and documentation. - Key success factors of the platform and its challenges - Other observation on the platform 1 https://www.alexa.com/ 2 https://www.nngroup.com/articles/ten-usability-heuristics/
  5. 5. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 5 In addition, an analysis of the performance of the platforms will be provided. This Analysis focuses on the front-end performance of the platforms including elements like general site structure and images. PageSpeed and YSlow scores3 tell you how well your front-end is optimized for loading time, and even though they are important, they are only a half of the determining factor. All the information will be gathered through online surveys, skype meetings, phone calls and online interviews with CSOs or platform’s managers. Part 2: Need Assessment: The need assessment will combine an Identification of the needs and gaps within the selected platforms and the CSOs working on shared economy in the MENA region through: - Focus Groups: to help collect more in-depth thoughts and opinions about the Shared Economy Platforms that need to be developed. - Interviews: with persons working in the most renowned platforms that have been studied. The objective is to get in depth information about the opportunities, the perspectives about their platforms, and the potential platforms that need to be developed. It will also provide and analysis of the type of services that need to be developed. After gathering all the information, Jamaity will work on including the best practices, findings, and recommendations for the development of similar platforms. D. Preliminary Findings: ● Platforms identified across the Mena Region - The total number of platform Identified is 41 platforms distributed as indicated in the graphic ‘Platforms identified across the MENA” - Tunisia contains the highest number with 9 identified platforms. - Kuwait, Oman, UAE, Iraq, and Saudi Arabia contain the lowest number with only 1 identified platform. - Palestine, Bahrain, and Qatar do not contain any Shared Economy Platform. - The Gulf States contain only 5 platforms - The number of the platforms identified in North Africa is 18 - The number of the platforms identified in the Middle East is 19 - There are 5 platforms working on a regional level - Lebanon, Jordan, and Syria seem to be a hub for shared economy. This is due to the dynamics of the civil society in these countries. ● Languages Used - Only 1 platform is in local dialect (Youth’more Tunisia), The rest of the platforms adopt Arabic, French and English - Only 1 platform, in Iraq, uses also Kurdish as one of the languages of the platform - Only 5 platforms are exclusively in English - 72% of the platforms use Arabic as one of languages. - The other languages are mostly English or French. 3 https://gtmetrix.com/blog/pagespeed-and-yslow-are-half-the-battle/
  6. 6. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 6 - 75% of the platforms identified use at least two main languages - 25% of the platforms identified use one language - Among these 25% of the platforms that use only one language, 1 is in Tunisian dialect, 4 in French, 5 in Arabic and 5 in English. These findings confirm that Arabic is the first language used to interact with users in MENA countries along with English or French depending on whether the platform is in Maghreb Countries or Mashreq Countries. ● Target Groups - The summary of the target groups of the identified platforms is as follows: student’s professionals, student graduates, youth, donors, employers, job seekers, citizens, volunteers, civil society actors, research experts, practitioners and civil society activists. - Considering that student professionals, student graduates, and job seekers are Youth groups, then ⅓ of the identified platforms target youth groups. - The percentage of platforms targeting volunteers, civil society actors and Organizations represent 62% of the total number of platforms. - 33 out of 40 platforms target civil society actors and youth groups. - There is only 1 thematic platform ‘Wiki Gender’ in Egypt that focuses on gender issues. These findings are mainly due to these two factors: First, the high number of young people between 15-29 in the MENA Region which exceeds 30%4 of the working age population in most MENA countries. Also, the young people in MENA countries are facing a lot of challenges (high unemployment rate, lack of trust in public institutions, lack of access to opportunities, etc.) which makes the content produced by the identified platforms relevant to their needs. Second, the Arab Spring caused an evolution of civil society work and led to its positioning as a change maker in the region. ● Social Media Channels: - Facebook, Twitter, Instagram, LinkedIn, Youtube, Slideshare are the Social Media Channels used by the identified platforms. These platforms use the Social Media Channels to disseminate the content produced and combined. - Only 5 platforms among the 40 identified do not have Social Media Channels. 4 Youth in MENA Region, How to Bring them in - A Book published by OCDE in 2016
  7. 7. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 7 - 35 platforms have at least 1 social media channel, mainly Facebook. - 16 platforms among the identified ones have only 1 social media channel, mainly Facebook or Twitter. - 4 platforms only (Jamaity - Tunisia, Edraak - Jordan, FundsforNGOs- Global, Building Markets -Lebanon) use more than 4 social media channels, which are Facebook, Twitter, LinkedIn, YouTube, Instagram and Slide share. - The number of social media channels used by the identified platforms is a good indicator of the positioning of the latter. Indeed, the more the platform uses social media channels, the more it becomes popular. - There is very little participation and interaction on these previously identified platforms due to the widespread of social media networks where the target groups debate, discuss and share information5. - The spaces where the participation is the most important are not those that offer the latest or most sophisticated technical devices nor those whose graphics are the most accurate and current. 5 UNESCO, État des lieux des usages numériques des jeunes dans le sud de la Méditerranée et recommandations.
  8. 8. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 8 Platforms identified per country: Tunisia Name of the Platform Website Logo Description of Platform Target Groups Services Languages used mina7 http://mina7.net/ Mina7 is an online platform that communicates educational and professional opportunities for professionals, academics, and students. It provides its target groups with the available scholarships, grants, internships, jobs openings, cultural exchanges, conferences or additional courses, including competitions Students professionals Mina7 provides the following services: -Shares the existing opportunities; scholarships, grants, fellowships, conferences and seminars, awards, contests, master courses, PhDs, workshops and training sessions available across the world for its users. Arabic French English Youth'more http://www.youthmor e.org/ Youthmore.tn is a platform that honors young Tunisians who took the initiative to participate in the creation of a new Tunisia Youth Youth'more provides the following services: -Presents motivational videos for youth by youth (Success stories, coaches, and ambassadors) Tunisian Jamaity https://jamaity.org/ Jamaity is an associative, interactive and participatory platform that brings together CSOs in the same space to facilitate their networking, give them access to information and opportunities available to them Tunisian Civil Society actors Donors NGOs youth Jamaity provides the following services: -A data base of the most active NGOs in Tunisia. -A Data base of the Donors working with the civil society in Tunisia. -A Data base of the projects done with the civil society in Arabic French
  9. 9. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 9 Tunisia. -A Database of opportunities available for the Tunisian civil society. -A database of events organized by the Tunisian civil society. -An online resource center. -A series of articles written by the Jamaity's team about civil society’s events and initiatives. Tounes Ta3mal http://tounes.ta3mal. com/fr/Pages/Home. aspx The Tounes Ta3mal is a platform that offers career guidance, skills assessment, and hundreds of online courses to build the capacity of young people and support them in their job search. Employers can also create their profile in order to post their available jobs, and consult thousands of profiles and resumes to recruit their future employees. Employers Job seekers Tounes Ta3mal provides the following services: -Online courses -Resumes of job seekers -Employers’ lists -Job opportunities Arabic French Data 4 tunisia https://www.data4tun isia.org/fr/ Data 4 Tunisia is a Tunisian public data platform that allows hosting raw data and its use in the form of visualizations, articles or studies. Citizens Data 4 Tunisia provides the following service: -Centralizes public data and reuses them. French Tunisie Bénévolat http://tunisiebenevol at.com/ Tunisie Bénévolat is a platform that brings together volunteers and organizations. It was founded in March 2018 by Rami RADDAOUI, Computer Engineering student who wanted, through this project, to share his knowledge gained through his studies. Volunteers Tunisie Bénévolat provides the following service: -Connects organizations offering volunteering opportunities and volunteering missions with volunteers French
  10. 10. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 10 Cha9a9a www.cha9a9a.tn Cha9a9a.tn is an associative platform of online donations that allows organizations and individuals to create donations campaigns and mobilize the world Donors Cha9a9a provides the following service: Gives access to online donations. French T7arek http://t7arek.tn/ T7arek is a youth-driven initiative that aims at inspiring Tunisians to become active members of civil society. The platform was launched by a group of active youth aged 16 to 20. It offers detailed advice and resources in order to get citizens involved in Volunteering, Entrepreneurship, Invention and Citizenship (Local democracy and citizen journalism) Youth Active members of civil society T7arek provides the following service: -Teaches the know-how of inducing and creating change. English Arabic French Algeria: Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used IRADA http://irada-dz.org/ Irada is an interactive and participatory associative platform that promotes civil society work in Algeria. Civil Society actors Irada provides the following services: -Highlights the news of the civil society, which includes all their relevant activities and allows them to benefit from a better visibility. -Collects and disseminates information about the work of the organizations in the region as well as the opportunities offered by the technical and financial Partners. French
  11. 11. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 11 -Promotes networking and communication between organizations and technical and financial Partners. -Strengthens young people's communication, advocacy skills and knowledge and raises their awareness on freedom of expression. Libya Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used DAAM https://www.daam.l y/ Daam is a platform for that manages civil society organizations in Libya electronically Civil Society actors Daam provides the following services: -Technical and legal consultations. -Access to the database of local and international organizations. -Space for announcements about the activities of local and international organizations. -Knowledge of the registration of local organization -Legal status of any local or international organization. Arabic NGOs LY http://ngos.ly/m/ NGOs LY is a web portal that combines local and international civil society organizations working in Libya. In addition, the platform provides multiple services to active organizations. NGOs in Libya NGOs LY provides the following services: -Database of civil society organizations that are working in Libya. -Available funding opportunities Arabic English
  12. 12. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 12 provided for the Libyan civil society organizations. -Training Centers venues to conduct training and workshops -Trainers section contains full bios and contact details for national and international trainers in various fields. -Videos including educational and awareness raising ones. LIBYAN NGOS NEW GENERATIO N http://libyanngos.or g/index.php/about/ Libyan NGOs New Generation is a platform that provides skills and knowledge in which civil society, public bodies or donors, can find information about all issues related to the environment and sustainable development Civil Society actors donors NGOs working in the field of environmen t Libyan NGOs New Generation provides the following services: -A database of opportunities (jobs, training sessions, call for projects, events.) -Courses and programs. -News about the civil society and their projects filtered by themes. -Directory of NGOs, donors, consultants and administration. Arabic English
  13. 13. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 13 Morocco Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Tanmia https://www.tanmia. ma/ Tanmia is a portal of development that aims at strengthening the capacity of Moroccan civil society organizations through the use of technological information and communication tools. It works towards connecting all development actors (Civil Society, Donors, etc.) at the national level Moroccan civil society organizatio ns Tanmia provides the following services: -Sharing information in the field of development at a national level, with a view to greater efficiency and transparency. -The sections "agenda", job offers, or calls for tenders aim at publishing opportunities and events of civil society organizations and their institutional partners. Arabic French English Nouabook http://nouabook.ma /fr/ Nouabook is a platform that aims at connecting citizens and Members of Parliament who represent them in the Parliament through dialogue Moroccan Citizens -Nouabook provides the following services: -Database of Deputies (presentation and CV) + possibility to search via many criteria -Forum (Questions) where visitors of the platform can ask questions and deputies can answer. -Database of publications (videos). -Information about how the parliament works. Arabic French Dir Iddik http://diriddik.ma/ar /associations Dir Iddik is a platform operated by the Moroccan telecom that builds bridges between charities and volunteers Volunteers Dir Iddik provides the following services: -Facilitates the contact between Arabic English French
  14. 14. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 14 existing civil society organizations and young volunteers who desire to share a part of their time. Egypt Name of the Platform Link to website Logo Description Platform Target Groups Services Languages used Marj3 https://www.marj3.co m/ Marj3 is a platform that connects students and graduates to scholarships. IT provides information and consultancy about scholarships for the MENA Region citizens. Students Graduates Marj3 provides the following services: -List of scholarships and opportunities: publishes opportunities online with simple and informative explanation with advanced filtration. -Scholarships online - Consultancy: the user can speak online with a consultant to support them in understanding scholarships or application reviews. Arabic English Wiki Gender https://genderation.x yz/wiki/ Wiki Gender is a participatory platform that produces open feminist knowledge in gender and women's issues in Arabic. People interested in Gender issues Wiki Gender provides the following services: -Database of organizations, people, books, movies, Songs, campaigns, incidents and issues related to gender. Arabic
  15. 15. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 15 Syria Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Civil Society Platform http://cspsy.org Civil Society Platform is an interactive platform that brings together the actors working in the Syrian community affairs. It aims at promoting a unified entity that plays an active role in the future vision of the civil society. Syrian Civil Society Civil Society Platform provides the following services: -Civil Society News and activities -Reports and studies -Electronic library Arabic Syrian Civic Platform www.scplatform. net Syrian Civic Platform has worked on forming 14 local platforms. Refugees and IDPs were taken into consideration during the formation of the platforms. Consequently, four platforms were formed in Syria’s neighboring countries to create the space for the Syrians there to engage more in the negotiation process. Syrian Civil Society Syrian Civic Platform provides the following service: -Training sessions for civil society Platforms. Arabic English
  16. 16. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 16 Ensan Platform http://www.ens an.online Ensan Platform is a Syrian space that sheds light on humanitarian work, adopts humanitarian disciplines and values, and believes that humanitarian work has its main role in building a flexible and civilized society for the future Syria. Syrian Citizens Ensan Platform provides the following services: -Short news from all Syria including images and phrases springing to humanity. -Reports, articles, worksheets and tools related to humanitarian work -A directory of all groups, associations, organizations, and institutions working in the humanitarian field in Syria. Arabic Building Markets https://syriancivil society.org/ Building Markets is a nonprofit organization that creates jobs and encourages economic growth in crisis-affected countries. Youth CSOs Building Markets provides the following service: -Connecting local small and medium-sized enterprises and civil society organizations with new opportunities. Turkish Arabic English Lebanon Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Lebanon Support https://lebanon- support.org/ Lebanon Support is a national Non- Governmental Organization and a Non-Profit center for information and research that was established in 2006 Researches Experts Civil society and NGO Practitioners Activists Lebanon Support provides the following service: -Research and analysis publications -Information management services & data visualizations English
  17. 17. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 17 Daleel Madani https://www.dal eel-madani.org/ Daleel Madani is a platform that was launched during the July 2006 war in an attempt to provide a space for collaboration between the various civil and civic initiatives at the time. It is dedicated to promoting accessible information about civil society in a belief in the right to access information and in the importance of transparent civil society work. Civil society actors Daleel Madani provides the following service: -Civil society actors can register and benefit from a variety of services, such as posting resources, projects, call for proposals, events, press releases, and job vacancies. Arabic English Tahaki.com https://www.tah aki.com/ Tahaki was launched in 2016 as a social platform. CSOs NGOs Citizens Tahaki provides the following services: -Simple Maps: With Tahaki Simple Maps, we empower communities with a clear bird's eye view to see through a complex social situation, and recognize its moral and civic dimensions, allowing beneficiaries to launch effective grass-root initiatives and impact millions of lives. -Story Maps: With Tahaki Story Maps, beneficiaries could take their audience through a real-life experience in an immersive visual narrative. Inspire their community with a journey, engage them in a tour, or educate them through a presentation. Only then, will their story be heard, its moral learned and impact felt. -Crowdsourced Maps: Using Tahaki crowdsourced English Arabic
  18. 18. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 18 maps, NGOs can collaborate with volunteers and activists to collect data, geographical locations, and images using the internet and mobile application Arab.org https://arab.org/ Arab.org is owned and operated by The Olive Tree S.A.L., which is a social enterprise startup from Lebanon making an impact for the common good. It aims at raising awareness, hope, standards and contribute to the wellness and welfare of society. NGO community in the Arab World Partners in government The private sector Researchers Journalists International development partners Arab.org provides the following services: -A listing of Arab-based and Arab-destined Civil Society Organizations (CSO’s) including Non-Governmental Organizations (NGO’s), Non-Profit Organizations (NPO’s), Community Based Organizations (CBO’s) as well as charitable organizations categorized by sector and country. -Statistics: the platform shares some statistics about the number of NGOs added into the platform filtered by countries in addition to number of activities filtered by themes. -NGO Jobs: a platform part of the NGO Portal, that shares job opportunities for job seekers, also gives the employers the opportunity to register and add their offers. -NGO Resources: most active platforms in each Arab country. Arabic French English
  19. 19. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 19 Arab NGO Network for Development http://www.ann d.org Arab NGO Network for Development (ANND) is a regional network, working in 12 Arab countries with 9 national networks (with an extended membership of 250 CSOs from different backgrounds) and 23 NGO members. ANND was established in 1997 and its headquarters is located in Beirut, Lebanon since 2000. ANND aims at strengthening the role of civil society, enhancing the values of democracy, respect of human rights and sustainable development in the region. Civil Society actors Arab NGO Network for Development provides the following services: -Publications (books - guides - research papers - policy briefs) Arab watch (monitoring elections) -Activities (events, advocacy) -Multimedia (photo gallery, video gallery) Arabic English
  20. 20. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 20 Jordan Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used For9a https://www.for9 a.com/ For9a is the first Arab website for Scholarships, Training Opportunities and Study Abroad Youth For9a provides the following service: -Gives access of information about available Cultural Exchange Programs, Scholarships, Grants, and Fellowships opportunities. English Arabic Nakhweh http://www.nakhw ah.org/en Nakhweh is an online portal that was launched in Jordan. It aimed at being a tool to foster and develop voluntary work in the community through bridging the gap between available programs and volunteers. Volunteers Website is not working English Arabic Global Platform Action Aid https://www.glo balplatforms.org /jordan Global Platform is ActionAid’s network for youth-led activism that supports movements, youth networks, organizations, and individuals who promote progressive social, political, and economic change around the world. Youth Global Platform-ActionAid provides the following service: -Empowers youth-led activism English Edraak https://www.edr aak.org/ Edraak is an open online course (MOOC) platform that is an initiative of the Queen Rania Foundation.It is determined to ensure that the Arab world is at the forefront of educational innovation. Open to public Edraak provides the following service: -Online Courses Arabic English
  21. 21. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 21 Kuwait Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used en.v http://www.env earth.com/ en.v a division of EBCG, which is an organization dedicated to fostering social development and civic engagement in the Middle East by empowering individuals and organizations Individuals Citizens NGOs en.v provides the following service: -NGO Directory -Resources: Toolkits, Videos... English Oman Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used e.oman http://donate.o m/DonationsPort al_AR/Home/def ault.aspx e.oman is the official donations portal approved and supported by the Ministry of Social Development of Oman that makes it possible for donors to contribute to charitable organizations completely online. This platform was launched by the Information Technology Authority’s (ITA) in association with the Ministry of Social Development Charitable organizations e.oman provides the following service: -Online Donation Arabic English
  22. 22. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 22 Iraq Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used NGOs Coordination Committee in Iraq https://www.ncc iraq.org/en/abo ut/about-ncci The NGO Coordination Committee in Iraq, or NCCI, is an independent initiative that was launched by a group of NGOs present in Baghdad in April 2003. Civil Society actors NGOs Coordination Committee in Iraq provides the following services: -Links NGOs and relevant stakeholders like international NGOs -Organizes donor meetings and facilitates contacts between donors and NGOs -Publishes useful resources and news updates -Publishes NGO’s activity reports and announcements -Biweekly map providing an overview of NGO activities throughout Iraq Sharing relevant reports and information -Publication of vacancies, bids and tenders of NCCI’s member NGOs; Publishing training opportunities. English Arabic Kurdish United Arab Emirates Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Volunteers.ae volunteers.ae Volunteers.ae is a platform that plays the role of the mediator between volunteers registered on the platform, and volunteer opportunities offered by all government institutions, private sector institutions and public benefit organizations. Volunteers Volunteers.ae provides the following service: -Offers opportunities for volunteers available from organizations Arabic English
  23. 23. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 23 Yemen Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Directory of NGOs in Yemen http://www.ngo directory.org/ye men/ The Directory of NGOs in Yemen is a growing directory of all non-profit and non-governmental organizations (NGOs), Civil Society Organizations (CSOs) and emerging organizations in Yemen that provides access to either browse the organizations catalogue or search the database. NGOs CSOs The Directory of NGOs in Yemen provides the following services: -A database that includes a growing number of NGOs, CSOs and emerging organizations. The listed information consists of the organization's general information, its aims and activities, contact data and information about job and volunteering opportunities. English Saudi Arabia Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Joussour http://jusoor.soci al/Default.aspx Jossour is an interactive platform that works to link donors, charities and development agencies. It facilitates the relations between them to coordinate efforts and raise the level of charitable and development projects. Civil society Joussour provides the following services: -List of donors -List of charities Arabic
  24. 24. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 24 Regional Name of the Platform Link to website Logo Description of Platform Target Groups Services Languages used Yomken.com https://www.yo mken.com/ Yomken (“It's Possible” in Arabic) is the only platform in the Arab region that is specialized in crowdsourcing ideas and solutions for industrial and societal challenges faced by corporate, governmental and social organizations using its own “Open-Innovation” and “Crowd Solving” model. Youth Innovators Ngos Yomken platform provides the following services: -Innovative ideas and skills of potential problem solvers who can easily solve such challenges in return of a financial (or moral/non-financial) reward. -Customers (in MENA or abroad) who are looking for innovative and authentic span products to buy, and at the same time, support the socio- economic empowerment of the poor will find that through this platform. Arabic French English CSF South http://www.csfso uth.org/?lanId=1 CSF South is a platform that aims at deepening the knowledge and skills of CSOs to support effective national and regional dialogue and participatory governance. CSOs Voters Youth Local Authorities CSF South provides the following services: -Dialogues for fellows -Training of Trainers -Organize International Forums Arabic English French FundsforNGOs https://www2.fu ndsforngos.org/ FundsforNGOs is a social enterprise and online initiative that aims at increasing the sustainability of NGOs across the world. NGOs in the Arab world Funds for NGOs provides the following services: -Online resources for NGOs to increase their awareness and access to donors, resources, and skills. English
  25. 25. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 25 EU Neighborhood South www.euneighbo urs.eu The EU Neighborhood South portal is part of the OPEN Neighborhood Program that builds up on the previous EU Neighborhood Info Centre and seeks to raise awareness, increase knowledge and understanding of the European Neighborhood Policy. This program was launched in November 2015 for a period of four years EU neighborhood countries -Financial support English Arabic French
  26. 26. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 26 E. Selection of platforms for further analysis List of selected platforms for further analysis: Number Name of the platform Link Country #1 Lebanon Support https://lebanon-support.org/ Lebanon #2 Tahaki https://www.tahaki.com/ Lebanon #3 For9a https://www.for9a.com/ Jordan #4 Insan http://www.ensan.online/ar/ Syria #5 Tanmia https://www.tanmia.ma/ Morocco #6 Tounes Ta3mal http://tounes.ta3mal.com Tunisia #7 Arab.org https://arab.org/ Regional #8 FundsforNGOS https://www2.fundsforngos.org/ Regional #9 Edraak https://edraak.org Jordan #10 NGOs coordination Committee https://ncciraq.org/en/ Iraq #11 DAAM https://www.daam.ly/ Libya #12 JAMAITY http://jamaity.org/ Tunisia #13 Marj3 https://www.marj3.com/ Egypt
  27. 27. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 27 F. Analysis of the platforms Platform #1 Name of the platform Lebanon Support Link to the platform https://lebanon-support.org/ Alexa Rank 6,461 in Lebanon General information about the platform (Description ) Lebanon Support is a national non-governmental organization and a non-profit center for information and research that was established in 2006 Operated by EU: European Union ICTJ: International Center for Transitional Justice ACTED : Agence d'Aide à la coopération technique et au développement Social Media Accounts Facebook: https://www.facebook.com/LebanonSupport/ Twitter: https://twitter.com/LebanonSupport Linked In: https://www.linkedin.com/company/lebanon-support/ Youtube: https://www.youtube.com/channel/UCpHXPQyek5LN-GzeoUgDXZg Number of Shares on Facebook (home page) Almost 1300 shares The specific context of launching the platform Lebanon Support was established in August 2006, in the aftermath of the Israeli July 2006 war on Lebanon The purpose and mission of the platform Lebanon Support aims at fostering social change through innovative use of social science, digital technologies, and publication and exchange of knowledge. It is a multidisciplinary space creating synergies and bridging between researchers, experts, civil society, NGO practitioners, and activists. Since its establishment, Lebanon Support has committed to an Open Access Policy that is intended to make the center’s publications, content, and conference proceedings available to a wider public. Hence, all its publications are available online without price and permission barriers. For sustainability of the center’s own research, some of the center’s publications, such as reference books or journals may be subject to delayed open access Partnerships 28 partners (some examples: Rosa Luxemburg Stiftung, UNDP, Forum ZFD , UK Aid, etc.) Target Audiences Researches, experts, civil society, NGO practitioners, and activists. Languages Used English Nature of Interaction with the Users Simple Visitors
  28. 28. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 28 Services Available on the Platform Research and analysis Based on a deep knowledge of the Lebanese field and its social fabric, Lebanon Support offers evidence-based research, combining qualitative and quantitative approaches. Lebanon Support’s multidisciplinary team offers accurate evidence and fact-based research using participatory research methods, including among others desk research, workshops, focus groups, in- depth interviews, as well as quantitative techniques such as surveys and mappings. Information management services and data visualizations Lebanon Support is specialized in online knowledge platforms and information management services, having more than 10 years of experience in managing and operating humanitarian, development, and human rights information and knowledge management projects. Lebanon Support’s multidisciplinary team provides interactive data mappings, online knowledge platforms and collaborative systems, and data visualizations and infographics among others. Programs Lebanon Support’s three programs provide tools, data, research, and analysis in the aim of enhancing civil society work, reflecting on it, and influencing policy - Daleel Madani: Daleel Madani is Lebanon's civil society network. Through Daleel Madani, members of civil society actors can register and benefit from a variety of services, such as posting resources, projects, call for proposals, events, press releases, and job vacancies. - The Civil Society Knowledge Centre (CSKC): CSKC is the first and most developed online research and information platform for civil society organizations, professionals, academics, and activists in Lebanon. Composed of thematic projects combining qualitative and quantitative approaches, the CSKC constitutes a seminal and innovative knowledge base and a publishing platform. This publishing platform serves for original research and analysis on civil society work and issues and serves for civil society cooperation and collaboration. - Civil Society Incubator: The Incubator is designed to foster the creation, development, and growth of local civil society and public action initiatives, organizations, or projects. Incubation at Lebanon Support is done through an array of services such as provision of office space, coaching and mentoring on technical issues, management, administrative matters, research, advocacy, networking, and web development among others. Lebanon Support’s Incubator program does not follow a ready-made format, but is rather designed and tailored based on the needs of the partner. - The Format: The content is written-based. - The resources and tools available: Publications, reports, and articles about civil society and thematic issues (migration, gender, culture, etc.) - Clarity of the content: The content of the platform is clear but it needs more visual support like videos and photos. Other links integrated in the platform: https://civilsociety-centre.org/ https://www.daleel-madani.org/ https://csincubator.lebanon-support.org/ Technical Aspect of the Platform Lebanon Support is thinking security over functionalities and accessibility by using a Drupal CRM installed on Ubuntu (backend). This choice has a lot to do with quite sober User Interface and a simple User experience. The tech choice can be good for new platform but can show several limits for scalability due to the limited adaption options. jQuery is used in the front end which was one of the industry standards until several years ago. It offer a lot of possibilities at some performance cost (websites takes a bit longer to load) User Experience Website with basic features, full of content, and a very average mobile experience The website has very simple features and contains a lot of content which are badly showcased. The user can struggle finding the right content. The user experience is not that great on mobile display with the main menu being invisible and several overlapping elements (text, images). Tablet experience is a bit better even if it uses hoverable menu elements plus a lot of menu elements that can be confusing at first sight
  29. 29. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 29 Platform #2 Name of the platform Tahaki Link to the platform https://www.tahaki.com/ Alexa Rank Not specified General information about the platform (Description) Tahaki for Development was conceived in 2015 and launched in 2016 as a social platform. It is a public social platform that offers free simple mapping tools for civil society organizations to allow them to communicate their messages. Tahaki offers 2 essential services: ● Tahaki maps: Enable civil society organizations to convert their data into maps and share their maps. ● Tahaki Pro: which is an NGO operation management and M&E solution. Operated by Digital opportunity trust, Ruwaad, Skoun, Creative Lebanon, ArabiaGIS Social Media Accounts Twitter: https://twitter.com/Tahakionline Number of Shares of Facebook ( home page) 800 Specific context of launching the platform The need for democratizing location-based services by making it available and accessible to everyone. In addition, to offer the hidden value of location in the hand of anyone, anywhere, at any time Purpose and mission of the platform To democratize the use of maps and to enable civil society organizations to adopt and use the latest technology trends. Partnerships DOT Lebanon Target audiences Organizations, NGOs, experts, professionals, and individual users The languages used Arabic, English Nature of interaction with the users - Volunteers and activists can upload Tahaki crowdsourcing app and integrate information available to develop maps - With Tahaki, the user can make communities see and engage in conversations about the big picture by mapping a hot topic or narrating a social story Services available on the platform 1. Create Simple Maps: Tahaki Simple Maps service is used to empower communities with a clear bird's eye view to see through a complex social situation, and recognize its moral and civic dimensions, allowing the user to launch effective grass-root initiatives and impact millions of lives. - Create point or area maps from scratch around local and regional topics. - Create maps from excel data with location coordinates or district names. - Create maps from Twitter, Google, and GIS file formats. - Enrich maps with thematic, bubble and categorical styles. - Create maps with multiple layers and datasets. - Manage maps and data sets through a personalized dashboard. 2. Create Story Maps: With Tahaki Story Maps, the user takes the audience through a real-life experience in an immersive visual narrative. Inspire the community with a journey, engage them in a tour, or educate them through a presentation.
  30. 30. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 30 - Link a text narrative to a hot location. - Enrich the same location with images and videos. - Sequence locations in a timely interface. - Generate an animated map with hot locations. 3. Create Crowdsourced Maps: Using Tahaki crowdsourced maps, NGOs can collaborate with volunteers and activists to collect data, geographical locations and images using the internet and mobile applications. - Volunteers and activists can install Tahaki crowdsourcing app, join the project and start submitting information. - All data collected through the mobile app will be added to the map created by the NGO and published to tahaki.com. Later NGO can validate and verify the submitted information and remove unwanted data. - NGO can reach to volunteers and activists by sharing the crowdsourced map on social media. - Public Crowdsourced Maps are free. Tahaki pro For NGOs 1. Advanced Beneficiaries Management - Designing advanced beneficiaries’ database structure using simple tools. - Create unique identifier for beneficiaries. - Link beneficiaries to their Families. - Filter and sort beneficiaries based on different criteria. - Analyze beneficiaries’ data and generate reports. - Access and collect data using web and mobile apps. 2. Advanced Programs and Services Management - Manage and centralize beneficiaries’ databases to avoid data clutter. - Manage programs and services data, and link it to beneficiaries thus getting rid of program fragmentation. - Enhance field operational efficiency, by empowering the field force with data collection mobile apps. - Improve decision making and planning by accessing customized dashboards that allows data analysis and detecting patterns and trends. - Improve monitoring and evaluation activities by automating the reporting and sharing it with different stakeholders real-time. 3. Survey Management - Define and Manage advanced survey forms. - Collect and fill in data using web and mobile apps. - Collect data from the public. - Use advanced fields types to make the form more comprehensive. - Import and Export data to standard format. - Automatically detect location and store it to the database using the mobile app. 4. Dashboards and Analysis - Conduct advanced filtering scenarios. - Access real-time decision support dashboards. - Display data using advanced visualization charts and maps. - Export database to different formats (Excel, CSV, KML). 5. Security, Privacy and Reliability - Managing users and permissions for all organization users. - Exporting data to standard formats. - Accessing change logs for all users. 6. NGOs Monitoring and Evaluation - Define project results using step by step approach. - Easily set indicators and targets for each outcome. - Develop M&E questionnaires. - Monitor project’s KPIs using dashboards. - Optionally share dashboards with other stakeholders. The Format: based on maps The resources and tools available: most of the resources available in this platform are
  31. 31. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 31 maps created by the users. Clarity of the content: The content available in the platform is clear and easy to use. Other links integrated in the platform: http://tahakipro.com/ The most popular services of the platform to analyze the topics - Tahaki Crowdsource maps - Tahaki Pro: the NGO operation management and M&E solution Technical aspect of the platform Tahaki is a very heavy web application using J2EE and hosted on GoDaddy, it supports (and can support further) a lot of custom features but this comes at a cost: a high resource consumption on scalability, a poor code quality score and a very long time to load. User Experience A quite good UX (despite the time it takes to load) with simple and practical features. The Knowledge base lacks contextualization since it relies on the contribution of the community. The complexity of contextualization will increase over time if not resolved as soon as possible. Key success factors of the platform and its challenges When it comes to tahaki.com platform: the free use of the platform has made it a tool that anyone can use to convert data into maps and share it with the public When it comes to tahakiPro.com there are many success factors: ● The know-how of the NGO sector operations ● A common Saas that can be used by the big, medium and small NGOs at the same time. ● Focus groups and the thorough need assessment before starting the development phase. ● Adopting the agile methodology with MVP and when working to add new modules and/or features. Platform #3 Name of the platform For9a Link to platform https://www.for9a.com/ Alexa Rank 524 in Sudan General information about the platform (Description) FOR9A is a one-stop shop for educational and capacity building opportunities in the Middle East and North Africa (MENA). Using its online and offline platforms, FOR9A connects youth with thousands of high quality scholarships, fellowships, networking opportunities, trainings, conferences, seminars, contests, awards, grants, exchange programs, internships and fresh graduates’ jobs. FOR9A links academic institutions, universities, vocational centers, cultural institutes, training centers, international and local NGOs and companies with +15 million of highly motivated, passionate and professional youth on daily basis, contributing to developing their career profile, hence reducing unemployment in MENA. Operated by Leaders For Tomorrow Social Media Accounts Facebook: https://www.facebook.com/for9a Twitter: https://twitter.com/FOR9Acom Linked In: https://www.linkedin.com/company/for9a/ Youtube: https://www.youtube.com/channel/UCCuSS8ZwTRptWCJjVdkkS8g Number of Share on Facebook 8200
  32. 32. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 32 The specific context of launching the platform For9a was founded in 2008 The purpose and mission of the platform Mission: FOR9A aims to provide an equal, free, and user-friendly environment for youth to access the latest educational, capacity building and skills development opportunities to increase their employability chances in the job market. Why for9a? ● Because it is the youth right in the Middle East and North Africa to have free and equal access to educational and capacity building opportunities with no geographical, cultural, socioeconomic differences. ● Because it is the time to invest in young people's education and develop their skills to meet the job market growing demands. ● Because it is the time for opportunity providers to reach their beneficiaries through an open, free and well-visited platform that ensures equal access, objectivity and inclusivity. ● Because it is the youth right at the grassroots level to have the capacity to benefit from the available opportunities. The partnerships 32 partners including (AIESEC- Anna Lindh Foundation- DAAD - Drosos- UNESCO - Amideast- Deloitte.) The target audiences Youth The languages used English - Arabic The nature of interaction with the users - Simple Visitors who consult opportunities - NGOs Who Publish their upcoming events and opportunities - Users can create their CV Information about users +60K young Arabs registered on the website/ 440504 User of the platform Services available on the platform - Cultural Exchange Programs: Cultural exchange programs aim at providing travel opportunities that promote the following: international education and cultural mobility, development of mutual understandings between diverse groups of people, network building between people with different linguistic and cultural backgrounds, education on how to interact with individuals of different upbringings, knowledge of new languages, and communication skills. The platform provides opportunities for many cultural exchange opportunities in America, Germany, Switzerland, France, Sweden, and other countries that students and young people are interested in. All cultural exchange programs offered by FOR9A are fully funded and include participation in many events, festivals, workshops, networking opportunities, seminars, research, and trips that are of the interests of participating students. - Grants: Financial grants are non-refundable funds provided by non-profit or government donors to finance individuals, charitable projects or small enterprises that provide a particular service or aim to serve a specific group people. The process of obtaining a financial grant is completed either by submitting a proposal to a proposed financier with some necessary reports or by responding to the request of the funding provider to submit a project proposal. The platform provides opportunities for many financial grants to study and finances research projects, academia, small projects, and youth empowerment projects. - Global Scholarships: FOR9A platform offers thousands of free scholarships to young people across the Middle East and North Africa. These scholarships are either fully funded and include tuition, travel, accommodation, health insurance, visa fees, and monthly fees or partially funded covering tuition fees, some of which also cover housing costs. - Competitions and Awards: FOR9A offers many prizes and awards for all ages, categories, and talents. All opportunities are either free or require a nominal fee for valuable prizes. The prizes offered by the donors are either financial prizes, modern electronic equipment, funding for projects, participating in the competition, or the opportunity to travel and stay with all the expenses paid.
  33. 33. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 33 - Workshops and Training Programs: FOR9A offers the opportunity for many workshops focused on topics such as volunteering, teaching, and educational strategies. Workshops also offer free courses either online or in local or international settings in a number of areas such as psychology, English, Arabic, human resources, self-development, photography, management, and others. - Events, Festivals and Conferences: This category shows opportunities that are local and do not require travel abroad, however, some are international and are either fully or partially funded, covering things such as travel, meals, accommodation, and participation costs. - Internships Opportunities: An internship is a form of time-limited work, provided by institutions or organizations. Internships range from one to 12 months, are either paid or unpaid, and are part-time or full-time. - Job Opportunities: FOR9A aims at providing employment opportunities to young people, students or graduates, who do not possess much or any professional experience in their desired field. - Volunteer Programs: FOR9A provides opportunities for many local and international volunteer opportunities in the Middle East and North Africa, all of which provide participants with valuable experience that they can benefit from in the future. - Research Fellowships: Fellowships focus on practical and professional development of individual fellows and provide them with an excellent professional start with all the resources, support and professional networks needed to enable them to achieve their goals beyond a typical job. - The Format: The format of the platform is diverse: contains videos, photos, and articles. Resources and tools available: Toolkits on how to apply for different opportunities. Clarity of the content: The content is well classified and clear. Other links integrated in the platform: No. Technical Analysis For9a is built on Yii Framework, some of the evidence shows the use of Ruby on Rails, these technologies are flexible but are difficult to scale and heavy to load (worst score of all the platforms - page size 12Mo+). For9a is limiting its regional scope by delivering the website from one server which can harm the page loading speed from certain countries. User Experience Despite all these tech constraints, For9a was able to capture the interest of users so they can navigate through the rich amount of opportunities shared on the platform on a regional level. The UI is simple, intuitive and enables a good exploration of all the website sections. The most negative aspect of the UX is the need to register / login in order to do some actions or access certain type of information; not a best practice especially for a content targeted to community Key success factors of the platform and its challenges The key success factors of for9a are: - Its positioning of the platform in Arab Countries - For9a is mainly based on Volunteers which reduces it running costs. - Its number of users. Platform #4 Name of the platform Ensan Online Link to the platform http://www.ensan.online/ar/ Alexa Rank Not specified General information about the platform (Description) A Syrian space that sheds the spotlight on humanitarian work, beats out of it, adopts humanitarian disciplines and values, and believes that humanitarian work has its main role in building a flexible and civilized society for the future Syria. Ensan was founded on August 1st, 201.
  34. 34. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 34 Ensan’s Team is a volunteer group of specialists, students, academics, workers, artists Operated by Charitable Association for Sustainable Development Faseela tech Social Media Accounts Facebook: https://www.facebook.com/ensanplatform/ Number of shares on Facebook 1880 The specific context of launching the platform Syrian civil war The purpose and mission of the platform The Vision: A syrian civil society, of rich resources, aware of its humanitarian message and its civilized role in creating a continuous peace. The goals: - Increasing the levels of interest and awareness towards humanitarian work for it to be an entrance for peace in syria. - Restoring Syrians’ confidence in their humanity to build a sound society, and motivating them to be active while pursuing it. - Activating communication mechanisms and systems for workers in the humanitarian field to enhance the effect, raise service quality, and broaden the extension of its reach, to achieve a balanced development. The partnerships Fasila Nik The target audiences Ensan is interested in the humanitarian aspect and its multiple activities in the Syrian society, and is directed towards all who share this interest wherever they are. The languages used Arabic- English Services available on the platform - Pulses: Short news from all Syria, images and phrases springing to humanity. - Windows: citizens share their experiences and give their visions. - Knowledge: Evidence, reports, articles, worksheets and knowledge tools related to human work. - Events: the calendar of events of the Syrian civil society. - Humanitarian Action Guide: A directory of all groups, associations, organizations and institutions working in the humanitarian field in Syria. The Format: A new format is available on Ensan platform with new conception of the section’s name Technical Aspects of the platform Ensan is using Wordpress, a content management system that supports basic yet powerful features and is easy to use. It already empowers more than 30% of the websites in the world. Ensan does not support any encryption (SSL) on the website which can increase the risk of certain attacks User Experience -A lot of very accessible content despite the fact that we may get lost in non- contextualized information -The search engine is not accessible for the masses, you need some basic knowledge in order to fully take advantage of this feature. -Several UI issues makes the navigation quite difficult (non-clickable images, hoverable menu elements.) -Tablet navigation is far from perfect with a lot of visible menu elements that can be very confusing for visitors
  35. 35. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 35 Platform #5 Name of the platform Tanmia Link to the platform https://www.tanmia.ma Alexa Rank 1237 in Morocco General information about the platform (Description) Tanmia is a national internet portal that aims at strengthening the capacity of Moroccan associations through the use of information and technological communication tools. It wishes to connect, through a single website, all development actors at the national level, both at the level of civil society and donors. The Tanmia portal is a participative space where associations connect and exchange information online. They can promote their projects, interact with partners, express themselves and promote their priorities, stay informed on all important development issues, and form new alliances with the private and public sectors as appropriate. Tanmia hopes to share information in the field of development at a national level, in the interests of greater efficiency and transparency. Operated by Tanmia Association Social Media Accounts Facebook: https://www.facebook.com/tanmia.ma/ Twitter: https://twitter.com/AssTanmia Youtube: https://www.youtube.com/channel/UCNjCwKUxgPJ3S2WHrI70xcg Number of Share on Facebook 1328 The specific context of launching the platform Tanmia was founded in 2006 The purpose and mission of the platform strengthen the capacity of Moroccan associations through the use of technological information and communication tools. The target audiences Moroccan associations The languages used Arabic, French, English (not working) The nature of interaction with the users The platform provides information to its target groups and also enables them to contribute with different types of information Services available on the platform - News filtered by theme. - Directory of NGOs. - Directory of Consultants. - Directory of volunteers. - Directory of Development organizations. - Internet Directory (a listing of articles links by themes). - Documentation center. - Agenda (listing of upcoming events. - Directory of opportunities (call for tenders and jobs). - Associations guides. - Online Kits (Articles). - Digital Capsules. - Podcasts (listing of videos). - Forum. The Format: There is a diverse format of the content published into the platform, articles, videos, links, etc. The resources and tools available: Most of the resources available in this platform are PDF documents or videos Clarity of the content: The content available in the platform is clear and easy to read. Only in some cases, it's not adopted to the subject of the section
  36. 36. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 36 Technical Aspects of the platform Wordpress with a very basic theme and poorly adapted to the needs of the platform User Experience The technological choice of the platform penalizes the user experience which is oriented to read serious and long articles rather than democratized ones Other observation on the platform In the moment, many services listed above are not available due to the maintenance of the platform Platform #6 Name of the platform Tounes Ta3mal Link to the platform http://tounes.ta3mal.com Alexa Rank 1,242 in Iraq - 9,017 in Tunisia - 5,824 in Syria General information about the platform (Description) The Tounes Ta3mal initiative offers career guidance, skills assessment, and hundreds of online courses to build the capacity of young people and support them in their job search. Employers can also create their profile in order to post their available jobs, and consult thousands of profiles and resumes to recruit their future employees. Operated by Silatech and Microsoft Social Media Accounts Facebook: https://www.facebook.com/tounesta3mal1/?fref=ts Twitter: https://twitter.com/tounesta3mal1 Number of share on Facebook 2700 shares (homepage only) The specific context of launching the platform There are dozens of organizations and hundreds of initiatives working hard to help Arab youth find employment opportunities. Yet, most young people feel lonely, followed and guided only by their families and friends as they move from school to work. Silatech and Microsoft Citizenship met in April 2012 to create Ta3mal (MasrTa3mal), the leading portal of Egyptian employability. We wanted to bring together different resources, opportunities and initiatives for young people, who were eager to learn, grow and excel, and who did not know where to start. The response was impressive - from Qatar to Morocco to Libya, each country wanted its own employability portal. There was an obvious need, but a much larger platform was needed. A platform that could be appropriate for each young person according to his country of origin through rural and urban areas. A platform that would connect young graduates to career paths, potential entrepreneurs, mentors, partners, investors, change agents, and appropriate networks and advice. A platform that offers round-the-clock, seven-day training to build skills and certifications. The purpose and mission of the platform The Tounes Ta3mal initiative offers a comprehensive career guidance service, skills assessment, and hundreds of online courses to build the capacity of youth and support them in their job search. Employers can also create their profile in order to post their available jobs, and consult thousands of profiles and resumes to recruit their future employees. The partnerships USAID, Smart Tunisia, National Agency for Employment and Self-Employment (ANETI) The target audiences Job Seekers, Employers The languages used French Arabic The nature of interaction with the users There are two types of users: Job seekers and employers. The Job Seekers can: - Post their CV on the platform
  37. 37. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 37 - Subscribe to one of the 700 online Courses available - Apply to job offers - Pass Tamheed Test (Psychometric assessment tests) - Be coached through the platform Employers can: - Post Job offers - Get access to a database of CVs - Receive recommendations for CVs according to the opportunity - Connect with potential future employees Information about users 42000 users registered on the platform (Job seekers) Services available on the platform Available Offers: The user can apply for vacant and available positions and connect with companies looking to hire through a network of industry specialists Online Courses: 700 online courses available on the platform Tamheed: Psychometric assessment tests that evaluates both an individual's abilities, personality traits and interests. the Tamheed tests have been brought up to the standards of the region by highly qualified psychometricians. This unique and essential tool is now available to workforce development initiatives as well as vocational guidance service centers throughout the Arab world. Events: A list of events targeting job seeker or employers The most popular services of the platform to analyze the topics Job Matching Tool Tamheed Test CV Builders Technical aspect of the platform Tounes Ta3mel inherits basic features from a generic platform developed in another country and then adapted to the local specificities. Microsoft is one of the main Ta3mel’s curators, where the platform uses mostly their technologies in every aspect. Tounes Ta3mal encountered several technical challenges due to the fact that it is developed in a regional level. It was hard for them to scale fast technically due to those delays. The platform uses ASPX for server side tech and jQuery as a client side tech and has an E grade on YSlow test User Experience -Despite the delays between capturing the need and implementing it, the user experience is still decent for nominal scenarios but gets painful when it comes to the mobile experience because of the abuse of a hamburger menu, confusing animations and overlapping elements (even for the desktop version). -Hover to display submenus is a blocking experience for tablets. -Providing data for signed on people only is very marginalizing for the crowd and non- tech friendly people and that goes in contradiction with the fact that those people are among its main target groups Key success factors of the platform and its challenges Key Success Factors: The offline component of Tounes Ta3mal is its major key success factor. Indeed, Tounes Ta3mal partnered with several career development centers in different regions. They were trained on using the Tamheed test. Besides, Tounes ta3mal participate in all the job fairs organized. These two factors, helped the platform maintain its number of users. Challenges: Tounes ta3mal has existed for 6 to 7 years now. The Sustainability of the platform remains the biggest challenge along with partnerships. Other observation on the platform Tounes ta3mal is looking for partners to expand its work and maintain its services.
  38. 38. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 38 Platform #7 Name of the platform Arab.org Link To the platform https://arab.org/about-us/ Alexa Rank 381,176 General information about the platform (Description) Arab.org is a platform that offers services for CSOs in Arab countries. It gives the opportunity for individuals or organizations to become change makers. Operated by Arab.org is owned and operated by The Olive Tree S.A.L. – a social enterprise startup from Lebanon making an impact for the common good. The initial idea of the platform was launched in 1996 as an initiative of Alexander A. Nehme, who believed in the role of civil society in Arab countries and that was a misperception of this role by citizens. He also wanted to contribute to raise the standards of civil society believing in the role of sharing of information and resources as a catalyst to empower civil society actors. Social Media Accounts Facebook: https://www.facebook.com/arabdotorg/ Twitter: https://twitter.com/arabdotorg/ Instagram: https://www.instagram.com/arabdotorg Number of shares on Facebook 1079 (homepage only) The specific context of launching the platform The initial idea of Arab.org was launched in 1996 as an initiative of Alexander A. Nehme, who believed in the role of civil society in Arab countries and that was a misperception of this role by citizens. He also wanted to contribute to raise the standards of civil society believing in the role of sharing information and resources as a catalyst to empower civil society actors. The purpose and mission of the platform Arab.org’s mission is to improve the status and welfare of people in the Arab world and beyond by offering community information, expertise and new opportunities to connect, collaborate, and campaign to offer real support for real issues. We have adopted a sustainable, multi-phased approach in rolling out our service offerings for the common good. The partnerships Collaboration with Takreem on the Arab Awards Collaborate with SyrianCivilSociety.org to promote Arab.org, recommend civil society actors and complement resources. The target audiences NGO community in the Arab world as well as partners in government, the private sector, researchers, journalists and international development partners The languages used Arabic; French; English The nature of interaction with the users The possible online interactions with the users are as follows: - Users can have free access to all opportunities available on the platform. - Users click to donate to help organizations. - Users can post their CVs to be consulted by recruiters. - Users can apply to opportunities through the platform. - Recruiters can consult a database of CVs online on the platform and approach potential candidates directly. Information about users Around 50.000 per month from Jordan, Lebanon, United Arab Emirates, Yemen, Tunisia. Services available on the platform Arab NGO Directory (part of NGO Portal): a listing of Arab-based and Arab-destined Civil Society Organizations (CSO’s) including Non-Governmental Organizations (NGO’s), Non- Profit Organizations (NPO’s), Community Based Organizations (CBO’s) as well as charitable organizations categorized by sector and country.
  39. 39. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 39 Statistics: the platform shares some statistics about the number of NGOs added into the platform filtered by countries + number of activities filtered by themes NGO Jobs: a platform part of the NGO Portal, that shares job opportunities for job seekers, also gives the employers the opportunity to register and add their offers NGO Resources: Most active platforms in each Arab country Donations: Users can donate with prior subscription. The funds collected through the platform goes directly to UN Agencies. Social Responsible Advertising: Enterprises can post their advertisement in the platform The most popular services of the platform to analyze the topics References+3600 updated points of references Human Resources Technical aspect of the platform Arab.org uses the Wordpress content management system with a customized theme that fits the needs of the platform. Despite the fact that it uses a lot of Wordpress plugins, they managed to optimize all the libraries to make it load faster and have a decent tech quality score (62%). Of course, these plugins can represent a potential threat to the platform if not updated regularly User Experience -The website has a very clear architecture even if it has a lot of menu items. The contrast could be better, orange and white is not the best mixture. -The animation on the mobile helps the user to view elements in the right order and successfully keeps their attention so they can scroll further in the same page. -Hover to display submenus is a blocking experience for tablets. Key success factors of the platform and its challenges The Key Success Factors: - Its 22 countries which bring a regional dimension to the platform. - The availability of volunteers to help integrate information in the platform. - Arab.org is owned by a social enterprise which support its sustainability. - Arab.org is self-sustained for 3 years. Challenges: - Partnerships with other platforms in MENA Region. - The lack of Human Resources. - The Legal Framework. Other observation on the platform The platform: Arab.org is not suspended temporarily. The platform will be relaunch in its new version in the beginning of 2019. Platform #8 Name of the platform FundsforNGOs Link to the platform https://www2.fundsforngos.org/ Alexa Rank 30,028 General information about the platform (Description) FundsforNGOs is a social enterprise and online initiative with the goal of increasing the sustainability of NGOs across the world. This is accomplished by providing online resources for NGOs to increase their awareness and access to donors, resources, and skills. The use of technology helps to spread knowledge from experienced fundraising experts to NGOs around the world and increase their capacity. Operated by Sameer Zuhad, the founder of fundsforngos.org, leads the operations in India. Sameer is an accomplished writer and social researcher with extensive experience in the field of sustainable development. Erik Detiger is the Managing Director of FundsforNGOs. Erik brings his two decades of experience working in the field of international philanthropy and fundraising to FundsforNGOs. He has worked with the United Nations, INGOs and grass-roots organizations in Europe, Thailand, Nepal, Tanzania, India, and the United States.
  40. 40. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 40 Social Media Accounts Facebook: https://www.facebook.com/fundsforngos Twitter: https://twitter.com/fundsforngos Linked In: https://www.linkedin.com/groups/4709269/ Instagram: https://www.instagram.com/fundsforngos/ Youtube: https://www.youtube.com/user/fundsforngos Slide Share: https://www.slideshare.net/fundsforngos_slides The specific context of launching the platform Having worked in India and Nepal with various grassroots-oriented community organizations, Sameer Zuhad wanted to work for sustainable civil society development. In starting fundsforngos.org, Sameer has digitally empowered thousands of NGOs at all levels in over 150 countries. Besides, NGOs around the world face unique challenges in attracting and maintaining resources for their programs. Although development funding has multi-billion dollar annual disbursements, many barriers prevent NGOs from successfully vying for these funds. Announcements of funding competitions are fragmented all over the web and difficult to identify; competition is tough and the application process arduous; and many NGOs simply do not have the capacity or technical know-how to effectively go after funding opportunities. These challenges can be especially pronounced for newly formed NGOs, grassroots NGOs, and NGOs from the developing world. So how can NGOs spend less time worrying about fundraising and more time changing the world? This was the founding concept for FundsforNGOs – to help reduce fundraising barriers for NGOs and practitioners at all levels, sizes, and sophistication. We started in 2008 providing a trickle of users with free alerts on funding availability. Now the website consistently generates millions of page views and we have grown also to create free resource guides on topics such as writing proposals, capacity building, donor networking, using technology and social media, etc. Even more recently we created FundsforNGOs Premium for further support with training webinars, sample proposals, a database of global donors, and much more. The purpose and mission of the platform -The purpose: to help reduce fundraising barriers for NGOs and practitioners at all levels, sizes, and sophistication. -The mission: to create free resource guides on topics such as writing proposals, capacity building, donor networking, using technology and social media, as well as provide NGOs with relevant funding and development opportunities. FundsforNGOs Premium mission is to further support NGOs with training webinars, sample proposals, customized calendars and a database of global donors. The target audiences NGOs in the Arab World The languages used English The nature of interaction with the users Simple Users can consult a part of the information available on the platform and subscribe to the newsletter. Premium Users can have access to a wider range of information, resources and interact directly with a specialized team when it comes to developing their strategy and submitting for proposals. The donor agencies or a sponsoring organization can publish an opportunity in the platform. The content is reviewed and approved by an editorial team. Information about users 17000 visitors Services available on the platform Latest Funds: A list of latest grant funding opportunities for NGOs and individuals including call for proposals, call for applications, request for proposals and expression of interest. News: A series of articles to help users learn about Fundraising, NGO Management and Proposal Writing. But also, official announcements of funding opportunities. Featured: Featured Articles to help you learn about Fundraising, NGO Management and Proposal Writing. Premium: FundsforNGOs Premium is a membership-based service for NGOs, development practitioners and fundraisers seeking to find new donors, receive regular grant updates, develop new skills for resource mobilization, interact with international fundraising experts and more.
  41. 41. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 41 FundsforNGOs Premium helps its users to: Finding new donor partnerships: fundsforNGOs Premium has thousands of new donors listed in a searchable donor database. You can use filters such as your location and area/s of work to identify and contact them easily. Writing grant proposals: When you sign up for our Premium Service, you get exclusive access to a collection of sample proposals. We also provide online training on how to write effective proposals. Getting answers: When you start the process of fundraising, you will have several questions on how to go about it. With our Premium Service, you get to interact with Experts who will provide answers to all you want to know. Developing your strategy: A strategy is absolutely essential for ensuring the sustainability of your organization. Our Premium Service will provide you with tools and training to build a powerful strategy for your successful fundraising. Getting latest updates: Our research team compiles useful information on a daily basis on latest grants and resources for NGOs and updates them to our Premium Members so that they can be ahead of others. Reducing your costs: Our Premium Service significantly reduces the time and costs involved in fundraising. Our many features combine years of research, technology, and expert advice to bring you all the benefits of a high-paid consultant without the high price tag. Jobs: Job Offers Submit: The donor agencies or a sponsoring organization providing grants, awards, trainings, scholarships, jobs or fellowships for NGOs and/or individuals can suggest to add an opportunity in the platform. They need to provide details about the opportunities. An editorial team reviews it to make sure that it meets with fundsforngos submission guidelines then publish it on the website and/or disseminate it through our online newsletters. Subscribe: A free newsletter in which users get funding alerts, news and other resources by email. The most popular services of the platform to analyze the topics Latest Opportunities and Sample Proposals Technical Analysis FundsForNgos uses the Wordpress (PHP) content management system with a very basic theme that doesn’t fit with all the needs of the platform. The platform uses a lot of Wordpress plugins that causes very poor page speed scores. User Experience The overall interface is simple, almost spammy, Navigation menu is overwhelming with a lot of elements. Hover to display submenus is a blocking experience for tablets. Menus and some elements are badly aligned in mobile and tablet experience. Content listings lacks graphical elements and other readability optimizations. Key success factors of the platform and its challenges Success factors: The services available on the platform Challenges: -Reaching individual and small local NGOs / one person led projects in developing countries -Digital advancements (to overcome these challenges, several projects are underway) Other observation on the platform Terms of Use of the platform are available through this link.: https://www.fundsforngos.org/fundsforngos-terms/
  42. 42. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 42 Platform #9 Name of the platform Edraak Link to the platform https://www.edraak.org Alexa Rank 17,239 General information about the platform (Description) Edraak, is a massive open online course (MOOC) platform. Operated by Edraak is an initiative of the Queen Rania Foundation (QRF). QRF is determined to ensure that the Arab world is at the forefront of educational innovation. As such, QRF has capitalized on regional Arab talent to leverage technology developed by the Harvard- MIT consortium, edX, to create the first non-profit Arabic MOOC platform. Social Media Accounts Facebook: https://www.facebook.com/edraakorg/ Twitter: https://twitter.com/edraak Linked In: https://www.linkedin.com/company/edraak/ Instagram: https://www.instagram.com/edraakorg/ Youtube: https://www.youtube.com/channel/UCboXAcT6m0T49x0zr-cQihQ Number of Share on Facebook 51183 (homepage only) The specific context of launching the platform The lack of high quality online courses in different subjects for Arabic speaking learners. The purpose and mission of the platform Edraak is a new MOOC platform that present the Arab world with unique and vital opportunities that can be part of a necessary revolution in education and learning. First, the platform will broadcast the best Arab professors to the region, offering original Arabic courses - developed by QRF - to further enrich Arab education. Through its partnership with edX, the platform will also give Arab learners access in Arabic to courses taught and developed at top tier institutions like HarvardX, MITX, and UC BerkeleyX. All courses are delivered at no cost to the learner. Second, QRF envisions the use of the platform to showcase Arab role models by broadcasting short online courses by practitioners and professionals from a variety of fields spanning the arts and sciences. Finally, QRF believes that the platform will enable the Arab world to take advantage of the international interest in regional affairs to tell its own story to the world. Arab university professors and regional experts can use the platform to give courses in English about the region and its history. This will serve to inform a global audience that is interested in the region’s development. The partnerships Some examples of Edraak’s partners: Arab Fund for Economic and Social Development The Mikati, Foundation, British council, edx, Harvardx, BAYT, American University of Cairo, Mohamed Ben Rached Center The target audiences Open to public The languages used English, Arabic The nature of interaction with the users Users can access to the platform’s blog or subscribe to continuous online learning courses and specializations Services available on the platform Continuous Learning: Free high quality online courses in different subjects for Arabic Speaking Learners Education: Open Education resources in Arabic for school-aged learners and teachers Edraak’s blog
  43. 43. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 43 Technical aspect of the platform Edraak uses Django (Python for Web) server side, jQuery and Bootstrap in the front end. Evidence shows that it’s built from scratch. Despite the fact that Django is capable of good optimizations of performances, the platforms scores very low quality and speed rates (29% speed & 57% quality). User Experience The platform is well design, the interface is clean and accessible. It uses a lot of Mooc’s best practices. Their even provide a help center to enable more accessibility to least familiar people with technology: https://continueslearninghelp.edraak.org/hc/ar It adapts well on mobile and tablets. Other observation on the platform No Platform #10 Name of the platform NGOs coordination Committee Link of the platform https://ncciraq.org/en/ Alexa Rank 732 in Iraq General information about the platform (Description) The NGO Coordination Committee for Iraq (NCCI) is a member-led organization established in 2003 to coordinate principled, collective NGO action in order to foster development, address humanitarian needs, and promote respect for human rights in Iraq and Kurdistan Region. NCCI has offices in Geneva, Baghdad, and Erbil thanks to support from funding from member dues, and from donor grants including OFDA, the Iraq Humanitarian Pooled Fund, and other donors. NCCI serves around 180 local and international NGO members and observers with coordination, advocacy, government liaison services, and NGO capacity building. NCCI also works closely with global forums such as ICVA, Inter-Action, the UK Iraq Working Group, and similar NGO forums around the world. NCCI's activities evolved in accordance with the changing situation in Iraq, and in turn the organization developed into a comprehensive coordination forum where NGOs can exchange information regarding humanitarian activities and policy decisions in Iraq. NCCI continues to perform its role in advocacy and lobbying inside and outside Iraq, in addition to acting as a link for information sharing in regards to humanitarian needs and assistance. NCCI also provides various support services to its members NGOs. Third parties - UN agencies, Iraqi authorities, other NGO platforms and donors - also participate in the exchange of information facilitated by NCCI on relevant humanitarian and development issues in Iraq. NCCI STRATEGIC OBJECTIVES: 1. NCCI will act as the NGO focal point for internal and external actors. This includes sharing information and facilitating contact between stakeholders. 2. NCCI is to create the enabling environment for NGOs to advocate for the rights and needs of people in Iraq. 3. NCCI is to provide the services, advice, and capacity building to support NGOs in order to enable development, address humanitarian needs, and promote respect for human rights in Iraq. Operated by The NGO Coordination Committee for Iraq, or NCCI, is an independent initiative that was launched by a group of NGOs present in Baghdad in April 2003. At the time of inception, the 14 original members focused on establishing a base for objective aid coordination, highlighting intervention priorities and optimizing aid responses in Iraq. While membership was originally limited to international NGOs, in 2005, in an effort to empower Iraq's civil society, NCCI reviewed its structure and opened up membership to national NGOs,
  44. 44. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 44 which greatly enhanced their links with the international aid community. NCCI now has 169 NGO members, and 7 observer NGOs, who are international and national organizations operating in Iraq and involved in all sectors of humanitarian and development work. The common objective of NCCI's members is to meet the needs of the most vulnerable people in Iraq. Social Media Accounts Facebook: https://web.facebook.com/pg/ncci.iraq/about/?ref=page_internal Twitter: https://twitter.com/NCCIraq Number of Share on Facebook 786 (homepage only) The specific context of launching the platform The NCCI was founded in 2003. The purpose and mission of the platform NCCI's Mission Statement: NCCI is a member-led organization that coordinates principled, collective NGO action in order to foster development, address humanitarian needs, and promote respect for rights in Iraq. Coordination and Member Services NCCI serves as the NGO focal point for internal and external actors. NCCI facilitates regular meetings between member country directors, HR and Admin teams, and advocacy leads. NCCI also hosts the NGO Early Recovery Forum (NERF) and is a co-coordinator for the Coordination and Common Services cluster (CCS). Advocacy and Collective Government Engagement NCCI works to create the enabling environment for NGOs to advocate for the rights and needs of people in Iraq and Kurdistan Region. We do this through leading the NCCI Advocacy Working Group (AWG) and working directly with government partners in Baghdad and Erbil through a dedicated government liaison unit. Capacity Building NCCI is to provide services, advice, and capacity building to support NGOs and help them enable development, address humanitarian needs, and promote respect for human rights in Iraq. NCCI seeks to be a partner and a useful resource to government agencies across Iraq. NCCI does not replace any government authority, and all NGOs do work directly with the relevant government authorities in Iraq and Kurdistan Region. To support this, NCCI collects information about the impact of regulations on NGOs and shares this with government authorities to help identify gaps and opportunities. NCCI guides NGO staff members on where to find the relevant GoI and KRG's government regulations, policies and documents. Finally, NCCI helps facilitate meetings between NGO leadership and government authorities to provide a direct way for government agencies to inform NGOs of regulatory and public policy practices. The partnerships Iraq Humanitarian Fund (IHF) and USAID The target audiences The direct beneficiaries of the services provided by NCCI are its member organizations, followed by the greater NGO community in Iraq (national and international) and UN agencies. Indirect beneficiaries are people in need in Iraq who directly benefit from the projects of NCCI’s member organizations, who are supported by NCCI’s coordination, information sharing, advocacy and capacity building activities. The languages used English / Arabic The nature of interaction with the users Simple users, no interaction Technical Analysis There is strong evidence that the platform is developed with a PHP framework with a custom theme.
  45. 45. The Mapping of Shared Economy Platforms has been produced with the technical assistance of 45 The speed and quality performances are quite good thanks to the low page size (less than 1 Mo). User Experience The interface is simple and accessible overall. However, the main menu has a lot of elements (10+) and submenus are not clear and provides a bad experience on tablet. The mobile tablet is very bad due to the fact that the platform does not adapt to the device and can only be navigated through the desktop interface. Services available on the platform The services: - Coordinating NGO Action. - Coordination meetings (Country Director level, Head of Field Office level, general coordination meetings). - Facilitating thematic working groups (HR/Admin, Advocacy, Communication/ Media, soon to commence Access Working Group). - Hosting cluster meetings in NCCI offices to allow greater access for NGOs to the UN coordination mechanism. - Organizing additional ad hoc meetings as required (e.g NGO input to UN-led processes such as Humanitarian Response Plan). - Linking NGOs and Relevant Stakeholders. - Linking with international NGOs. - Organizing donor meetings and facilitating contacts between donors and NGOs. - Linking with UN Agencies. - Representing NCCI’s member NGOs at the Humanitarian Country Team (HCT). - Liaising with local authorities, NGO Directorates and relevant Ministries. - Information Sharing. - Publishing of useful resources, news updates and context information on NCCI’s website. - Publishing of NGO activity reports and announcements on NCCI’s website. - Field Report: biweekly overview of IDPs’ numbers and needs. - Online NGO map providing an overview of NGO activities throughout Iraq. - Sharing relevant reports and information by email. - Advocacy. - NCCI’s Advocacy Working Group provides a platform for joint NGO advocacy. - Support Services. - Publication of vacancies, bids and tenders of NCCI’s member NGOs. - Facilitating sharing relevant information and best practices through the HR/Admin working group. - HR/Admin Skype group. - Capacity building projects for local NGOs. - Publishing training opportunities on NCCI’s website. The Format: the services are divided to two types, online and offline. For the online services, we can notice the mixt between sharing files, links and specially articles. For the offline services, most of them are represented as meetings and personalized consultations Clarity of the content: All the content available in the platform is easy to reach and read. Other observation on the platform No

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