Verbal and none verbal communication skills


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Verbal and none verbal communication skills

  1. 1. Verbal and None Verbal Communication Skills
  2. 2. Verbal Communication• Verbal communication is where people create noise to eachother to get across information. Examples of verbal communication is when people simply speak to eachother, this can be over the phone or shouting across a field. Another would be when people mumble or hum to eachother, this is still verbal communication as you are making noise to someone else to give them information.
  3. 3. None Verbal Communication• None verbal communication is where people communicate without using speech or oral sounds.• Examples of none verbal communications are• Kinesics (body language) Body motions such as shrugs, foot tapping, drumming fingers, eye movements such as winking, facial expressions, and gestures• Proxemics (proximity) Use of space to signal privacy or attraction• Haptics Touch• Oculesics Eye contact• Chronemics Use of time, waiting, pausing• Olfactics Smell• Vocalics Tone of voice, timbre, volume, speed• Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling• Silence Pausing, waiting, secrecy• Posture Position of the body, stance• Adornment Clothing, jewellery, hairstyle• Locomotion Walking, running, staggering, limping
  4. 4. Ten Examples of Good Communication Skills• Speaking – tells someone what you want• Sign language – for people who are death• Texting – communicating through technology• Body language - dancing• Posture – standing in a certain way to express emotions• Gesture – swearing at someone• Facial expression – expressing your feelings through your face• Eye contact – show you are listening to them• Sound – making noise• Haptic – tapping or poking someone to grab their attention
  5. 5. Three Consequences of Bad Communication• Consequences of having bad communications skills is that if your nervous speaking to people and cant uphold a proper conversation, it will be hard for an employer to employ you.• With bad communication it is hard to get your point across to anyone for whatever reason.
  6. 6. The Soler Theory• Soler theory was developed by Gerard Egan and describes techniques for active listening. In the form of non verbal communication, soler theory can be valuable when helping another person. Soler theory can make the other party feel cared for, involved in what is going on and feel respected and understood. Soler theory is used in counselling and other areas where one person is there to listen, help or comfort another; soler theory can also be learned by anyone who wishes to become a better listener.• The word ‘Soler’ is actually an acronym, developed by Gerard Egan to facilitate the recall of the key elements of this technique.• : Squarely• The first important part is how you posture yourself in relationship to the other party. Your face facing their face shows that you are engaging, interested and actively listening. You can have your shoulders turned a little away to dispel any feelings of intimidation, but your face should be square onto the other person.• : Open• This openness refers again to posturing. Ensuring that arms and legs are not crossed will convey a sense of ease to the other person. As above, this openness in body posture will stop feelings of intimidation from occurring.• : Lean• By leaning towards the other person, a sense of care and genuine interest will be conveyed to the other party. Simply leaning forward will automatically make the other person feel that their concerns are being heard and understood and this will instill further ease and facilitate openess.• : Eye• This interest is further enhanced by eye contact. Maintaining eye contact shows interest and concern. However, it is important to vary the eye contact so that the other party does not feel threatened or intimidated.• : Relax• This is an obvious, but sometimes forgotten aspect. One must relax before the person before you. If you are fidgeting or showing any anxiety that this will be conveyed to the other person. They will either think you are not interested in them., or they will take on your tension; or possible both