How to Start an Innovation Program

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How to create a bottom-up innovation program in which employees suggest ideas to improve business processes, increase customer satisfaction, reduce operational costs, and raise the top line? Employees know company products, processes, and customers; and they often have ideas to improve the business operations and how to provide better service to customers, but often they have no means to voice these ideas. The presentation is based on my new book The Bright Idea Box, which is a step-by-step guide for stimulating bottom-up innovation and creating a culture of innovation in an established organization.

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  • Hi Sir, Thanks for the great ideas sharing. Please help to send the slides to looichensean@yahoo.co.uk. Thanks.
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  • Good show. I'd like to see something like this geared to the political side of a distinct region or state, trying as it may, to understand how to 'build the garden' for entrepreneurs.
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  • Hi @VeenaUdupa1, that is a common reaction. The book is a practical and detailed step-by-step guide, which walks you through various phases of creating the program so you can minimize such reactions. It addresses many other common concerns, which are too much to list in this thread response. The book literally describes how to change the organizational mindset, both among the various layers of management and employees.
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  • Thanks for sharing the bright ideas. Most of the times we fail in 'Yes, we know but can't implement' zone. And sometimes, it's a organization culture, mindset of the management and associates too. How do we overcome this?
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  • Thank you for sharing with us your innovative perspective Jag!!
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How to Start an Innovation Program

  1. 1. Creativity is thinking up new things. Innovation is doing new things. – Theodore Levitt
  2. 2. In.no.va.tion Invention does not equal Innovation
  3. 3. Innovation = Ideas + Execution + Adoption Ideas Execution Adoption
  4. 4. Types of Innovations • Disruptive • Sustained
  5. 5. Domains of Innovation Business Domains Revenue Generating Cost Saving Business Process Business Model
  6. 6. Leaders in Innovation What can we learn from them? 75% 48% 45% 59% 33% 36% 45% Innovation Premium. Forbes, Aug 2011
  7. 7. Employee Ideas
  8. 8. Sources of Innovation Vision Driven • Information rich, Orderly, Large… often aligned with customer needs Idea Driven • Interaction rich, Chaotic, Incremental… often aligned with customer’s wants Top Down Bottom Up
  9. 9. Sources of Ideas 0 10 20 30 40 50 R&D Consultants Customers Partners Employees Economist Oct 2007 - IBM Global CEO Study
  10. 10. Innovation in Service Industry
  11. 11. Service is a Promise…
  12. 12. Promise cannot be touched, held, seen… BUT,… felt through the services your employees provide
  13. 13. Give Voice to Employees Create means for employees to contribute It’s often the employees—rather than outside consultants— who know a company’s products and processes best… (Wall Street Journal, 2011)
  14. 14. Teach Employees How to Spot, Nurture, and Develop Ideas
  15. 15. M.A.S.T.E.R. Innovation Program
  16. 16. 6-Step M.A.S.T.E.R. Innovation Program 1. Mobilize for a Purpose 2. Amass Ideas in a Central Repository 3. Support and Educate Employees 4. Triage Ideas for Validity 5. Execute Valid Ideas 6. Recognize Employees for their Contributions
  17. 17. It is not enough to be industrious; so are the ants. What are you industrious about? — Henry David Thoreau Mobilize
  18. 18. Mobilize Employees for a Cause • Vision & Purpose • Areas of Focus
  19. 19. Every composer knows the anguish and despair occasioned by forgetting ideas which one had no time to write down. — Hector Berlioz Amass
  20. 20. System to Amass Ideas MY BIG IDEA
  21. 21. The difference between “involvement” and “commitment” is like an eggs-and-ham breakfast: the chicken was “involved”—the pig was “committed.” — Anonymous Support
  22. 22. Support and Encourage Employees • Time • Seed Capital • Encouragement
  23. 23. All that glitters is not gold. — William Shakespeare Triage
  24. 24. Triage and Refine Ideas •Idea Screening Team Validate and Refine •Executive TeamPrioritize •Implementation TeamImplement
  25. 25. An idea is worthless unless you use it. — John Maxwell Execute
  26. 26. Plans to Execute Ideas Timely implementation of ideas encourages more ideas…
  27. 27. Appreciation is a wonderful thing: It makes what is excellent in others belong to us as well. — Voltaire Recognize
  28. 28. Recognize Employees • Prop for accepted ideas • Wall of Fame for implemented ideas Mix of intrinsic and extrinsic rewards… but, emphasize intrinsic rewards
  29. 29. Program Rollout • Sell it to Employees • Recruit Idea Screening Team Members • Create Recurring Meetings • Recognize Contributors and Promote the Program • Solicit Feedback to Refine the program
  30. 30. Lessons Learned
  31. 31. Lead With Passion
  32. 32. Not Another Initiative
  33. 33. You Can’t be an Olympian in a Day
  34. 34. Innovation has a Shelf Life Novelty Quality Commodity Exclusivity
  35. 35. Ideas are Just the Beginning 1% inspiration and 99% Perspiration – Edison
  36. 36. It’s a Journey • Small Wins • Prototype • Fail Frequently, Fail Early • Test, Refine, Implement, Refine… • Continuous Learning
  37. 37. Step-by-Step Guide for Starting A Bottom-up Innovation Program
  38. 38. Daniel Pink: “The Bright Idea Box is part inspiration, part workbook, part resource, and a book everyone can learn from.” Brian Tracy: “This powerful, practical book shows you how to motivate, inspire, and get the very best out of each person in your company.” Marshall Goldsmith: “The Bright Idea Box teaches you how to create practical, viable programs that will transform the company and the bottom line!” Much Admired Book of the Year!
  39. 39. Thank you! Jag Randhawa Author of THE BRIGHT IDEA BOX www.TheBrightIdeaBox.com http://www.amazon.com/dp/B00HMTDQDK

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