DELL SERVICES Professional Profile 1
HARSHA VARDHAN REDDY.P
I have 2 years of experience in software design, development, implementation, using IBM Mainframes -
JCL, COBOL, DB2, CICS and possess strong analytical & communication skills. I have been involved in
all phases of development, testing, production support in Mainframes. Apart from Mainframes I have
been involved in Admin Work (MACESS) and (Data Testing & Maintenance) Facets with 1.7 year of
experience in healthcare insurance applications.
Working as Svc IT Dev Program Senior Associate II at Dell International Services.
PROJECT: BCBSRI (JAN 2015 – TILL DATE)
Client: Blue Cross & Blue Shield, Rhode Island, U.S.A
Blue Cross & Blue Shield of Rhode Island is the leading provider of healthcare insurance and
information to Rhode Island residents, employers and workers. The functions supported include data
processing, claims processing, marketing, finance and accounting, customer relations, provider and
professional relations, and managed care. BCBSRI has its applications based mainly on IBM mainframe
The current project is carrying out regular maintenance and enhancement of the BCBSRI applications.
This includes fixing of reported problem tickets, implementation of "Request for System Services (RSS)"
including new developments, knowledge management activities and implementation of quality processes.
Roles and Responsibilities:
The team is handling membership enrollment, Billing, provider applications, and claims processing for
∑ Involved in analyzing the jobs, programs.
∑ Preparing the documentation required for the deliverables.
∑ Perform validation and verification of Product Deployment in production.
∑ Providing support for the project, for defects in production.
∑ Worked as primary ON-CALL (L3 Support) to resolve issues in Batch jobs which include nightly
batch cycle and Hourly Stream Jobs within SLA.
∑ Data Maintenance (Facets fee-loads), Administration & Support for Macess Tool.
∑ Involved in preparing the program specifications/application process document.
∑ Responsible for coding, testing and implementation for enhancements and Developments. This
includes knowledge acquisition and dissemination, system study, architecture analysis,
documentation of existing systems and learning, designing solutions for requests raised by clients,
Dell Services Professional Profile 2
coding and implementing solutions, testing out solutions, providing user acceptance testing support,
solving and testing incidents raised by clients.
∑ Awarded ON THE SPOT/ PAT ON THE BACK in the legacy of Dell International Services in 2015.
∑ Bachelor of Technology (Electronics and communication) from Kandula Obul Reddy Memorial
College of Engineering., Kadapa and secured 71.5 % as aggregate. (2014)
∑ Class 12 from Sri Chaitanya Jr College, Vijayawada with 93.9 %. (2010)
∑ Class 10 from St. Antony’s E.M High School, Porumamilla with 80%. (2008)
CICS for MVS.
ENVIRONMENT: H/W: IBM M/F O/s: OS/390 S/w: COBOL, JCL, DB2.
HPQC, HCL Service-Now (RM tool), File Manager, FTP, Macess EXP Admin, WinSCP, Mercator tool,
Macess Service Module, SunGard Formworks Navigator.
TSO/ISPF, VSAM, SQL.
Certified in Mainframe Application Development with knowledge of COBOL, JCL, DB2, and CICS.
Dell Services Professional Profile 3
NAME : Harsha Vardhan Reddy P
CURRENT LOCATION : Bangalore
DOB : 30/08/1993
PHONE NO : +91 9494638068
EMAIL : Harshaa0461@gmail.com
Home Town : Kadapa (Andhra Pradesh)