Jaclyn Le   |   Public Service Design Seminar   |   Prof. Mager Design Seminar 2009 |                                     ...
Thinkpublic is a bridge between                front-line staff and the public and                policy administration. [...
the thinkpublic teamJaclyn Le   |   Public Service Design Seminar   |   Prof. Mager Design Seminar 2009 |                 ...
CASE STUDY: Alzheimer100                                                                                          A projec...
PRELIMINARY STAGE                         . involved interviews with people effected by dementia                         ....
CODESIGN DAY                         . resulting insights fed into follow-up co-design day workshop                       ...
RESULTS                        . Bringing onboard other organizations (EqualArts & TimeBank)                        . Deme...
Jaclyn Le   |   Public Service Design Seminar   |   Prof. Mager Design Seminar 2009 |                                     ...
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Thinkpublic

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Presentation by Jaclyn Le of service design consultancy "Thinkpublic" for the seminar "Public Service Design" led by Professor Birgit Mager.

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Thinkpublic

  1. 1. Jaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  2. 2. Thinkpublic is a bridge between front-line staff and the public and policy administration. [They] talk in a different language. Consequently, there’s a gap in understanding. – Deborah Szebeko, Thinkpublic Founder SOURCE: HTTP://WWW.TELEGRAPH.CO.UK/FINANCE/PERSONALFINANCE/2817050/PUBLIC-LIFE-DESIGN-MAKES-A-DIFFERENCE.HTMLJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  3. 3. the thinkpublic teamJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  4. 4. CASE STUDY: Alzheimer100 A project that aims to come up with creative solutions to the challenges presented by dementia.Jaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  5. 5. PRELIMINARY STAGE . involved interviews with people effected by dementia . workshop held to train them in film-making & interviewingJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  6. 6. CODESIGN DAY . resulting insights fed into follow-up co-design day workshop . 18 minute documentary produced with footage . listed all the challenges and began to narrow them down: awareness and early stage support, first experiences, carer support, stigma, assisted technology and end of lifeJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  7. 7. RESULTS . Bringing onboard other organizations (EqualArts & TimeBank) . Dementia Signposting ServiceJaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le
  8. 8. Jaclyn Le | Public Service Design Seminar | Prof. Mager Design Seminar 2009 | Public Service | Spring Prof. Mager | Spring 2009 | Jaclyn Le

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