1.
Towards An Improvement Community Platform for Service Innovation
A Brief Opportunities Sketch
ISSIP Conference Call
10 September, 2014
Jack Park
Software in the service of improvement communities is a component of Douglas Engelbart’s Dynamic Knowledge Repository architecture

2.
Outline
•A scenario to illustrate stigmergy and discovery
•Fast and Slow Thinking
•A multi-space model where services abound
•Resources
Discovery consists of seeing what everybody has seen and thinking what nobody has thought.
–Albert Szent-Györgyi
Stigmergy* is a mechanism of indirect coordination between agents or actions, a form of self-organization.
* http://en.wikipedia.org/wiki/Stigmergy

3.
A Scenario—Discoveries in Disparate Conversations?
Discovery?

4.
Immune Response
Bacterial Infection
Macrophage
Free Radical
Reactive Oxygen
macrophages use free radicals to kill bacteria
Bookmark page with these tags
Annotate page with this idea
A Scenario—1
Joe is a med student doing research:
He annotates and tags a web document

5.
Antioxidant
Free Radical
Bookmark page with these tags
antioxidants kill free radicals
Annotate page with this idea
A Scenario—2
Sarah lives a healthy lifestyle: She is researching cancer prevention; she annotates and tags a web document

6.
Ben makes a discovery
What’s this all about?
Ben, a cancer patient, becomes curious about free radicals—a new concept to him
A Scenario—3
Free Radical
macrophages use
free radicals to
kill bacteria
antioxidants
kill
free radicals
The Free Radical tag formed a trail that connects these annotations, stigmergy in action

7.
antioxidants
kill
free radicals
macrophages use free radicals to kill bacteria
Ben adds a new Connection between the two ideas
Must Avoid
A Scenario—4
Ben makes a decision
Sounds like I should not take any more antioxidant pills!

8.
Create a new set of representations by connecting the two core concepts and explaining the connection
antioxidants
kill
free radicals
Contraindicates
macrophages use
free radicals to
kill bacteria
Bacterial Infection
Antioxidants
Because
A Scenario—5
Olivia, a Medical Doctor, begins to create new information to better explain what Ben said.

9.
Contraindicates
Bacterial Infection
Antioxidants
A Scenario—6
A Challenge is posed to the primary assertion

10.
“Compromised host” as a new concept to be represented in the knowledge base
A Scenario—7
Structured conversation responds to the question, an instance of a Bohmian Dialogue*
* http://en.wikipedia.org/wiki/Bohm_Dialogue

11.
antioxidants kill free radicals
Contraindicates
macrophages use
free radicals to
kill bacteria
Bacterial Infection
Antioxidants
Because
Appropriate For
Compromised Host
A Scenario—8
Co-created resource in the knowledge base

12.
Fast and Slow Thinking
•Fast thinking
–Frontal-cortex chatter
•Ideas floating around
–Face2Face
–Chat rooms
–Twitter
•Slower thinking
–Working memory
•Ideas that stick
–Blogs
–Wikis
–Conference papers
•Slow thinking
–Long-term memory
•Ideas that need to be
»Remembered,
»Organized
»Processed in the background
–Topic maps
Daniel Kahneman (2011) Thinking Fast and Slow

13.
Multi-space Framework
•Just for me
–Personal topic map
•Just for us
–Slow Thinking
•Digital Library
–Topic Map
•Public memory
•Just in case
–Fast thinking
–Slower thinking
http://knowledgegardens.wordpress.com/augmenting-cognition-a-multi-space-model/

14.
Knowledge Mapping Tools
•Mindmaps
–Very simple
–Unlabeled arcs as Relations
•Concept Maps
–Simple
–Labeled arcs for Relations
•Topic Maps
–Less simple
–Topics as Relations
•Can model a relation’s biography
•Can use relation as argument in other relations
•Mindmap
–[A] _ [B]
•Concept Map
–[A] “cause” [B]
•Topic Map
–[A] [cause] B
•Where [cause] really means:
–[A cause B]
•Which can be an argument:
–[X] [refutes] [A cause B]
Note: the term mindmap is frequently used when concept map is meant, and vice versa. “mindmap” is the most common term for knowledge maps.

15.
Some Resources
•Mindmaps
–Tony Buzan’s original
•http://thinkbuzan.com/
–Freemind (open source)
•http://freemind.sourceforge.net/wiki/index.php/Main_Page
–Mindmup (open source)
•https://www.mindmup.com/
–Docear (open source)
•http://www.docear.org/
–bubble.us
•https://bubbl.us/
•Concept Maps
–Mohiomap
•https://www.moh.io/mohiomap/welcome.php
–Compendium (open source)
•http://compendium.open.ac.uk/
–Cmap
•http://cmap.ihmc.us/
–DebateGraph
•http://debategraph.org/
•Topic Maps
–Ontopia (also open source)
•http://www.ontopia.net/
–Topincs
•http://www.topincs.com/home
–TQTopicMap (open source)
•https://github.com/KnowledgeGarden/TQTopicMap
–JSONTopicMap (open source)
•https://github.com/SolrSherlock/JSONTopicMap
–Wandora (open source)
•http://wandora.org/www/
•Other
–Truthmapping
•http://truthmapping.com/
–ClimateColab
•http://climatecolab.org/
See also:
http://ltlatnd.wordpress.com/2011/05/11/ten-popular- concept-mapping-tools/
http://en.wikipedia.org/wiki/List_of_concept-_and_mind- mapping_software

16.
A Multi-space Framework
•Just for me
•Just for us
•Just in case
Let us co-create our future jackpark@topicquests.org