Real-time communications can be added to IBM Connections via Jabber SDK for Web. The SDK provides a comprehensive feature set by providing an interface to Cisco communication infrastructure: Unified Communication Manager and Unified Presence.
By leveraging the capabilities offered within the Cisco Jabber SDK, Jabborate offers you an out-of-the-box solution to add voice, video, IM, presence, and conferencing capabilities into your IBM Connections.
== About Jabber and Jabber SDK for Web ==
Jabber is an open standard communication protocol (XMPP), as well as an enterprise-level communications solution from Cisco. Jabborate lets you collaborate with anyone on IBM Connections by exchanging instant messages or making audio and video calls. Jabborate achieves this by integrating with Cisco Unified Communications Manager (CUCM) and Cisco Unified Presence (CUP).
Jabborate uses IBM Connections user directory to build a contact list automatically. It extends the existing user interface, while keeping the same look and feel by adding its own visual components such as “click-to-chat” and “click-to-call” buttons, and presence status. You can view one’s presence status by simply looking at his or her profile card. Sending an instant message or starting voice and video call with any of your connections is as simple as clicking a button.
First, you need to install Cisco Web Communicator browser plugin in order to be able to make audio or video calls. With the plugin installed, Jabborate will allow you to communicate to anyone on your IBM Connections.
Jabborate keeps all open communication channels in a separate browser window. This allows you to interact with contacts and use the system at the same time. You can open several browser tabs containing different pages of IBM Connections and manage your chat or calls from any of them.
You can start a chat session with several contacts from your social network simultaneously and Jabborate will keep each conversation in a separate tab within the chat pop-up. You can close or minimize the chat window at any time without losing track of the conversation: receiving a new instant message will open it again if it was closed or pop it up if was minimized.
You can start a voice or video call to anyone by pressing the “click-to-call” button on their profile. You can also dial a phone number directly using Jabborate's dialer keypad. This allows you to contact people who are not on your IBM Connections contact list. The conversation window displays information for all active calls as well as tools to manage the ongoing conversations.
== Contact Jabborate ==
Visit Jabborate.com for up-to-date information on adding real-time communications to your SharePoint system.