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Jabber integration with IBM Connections


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Real-time communications can be added to IBM Connections via Jabber SDK for Web. The SDK provides a comprehensive feature set by providing an interface to Cisco communication infrastructure: Unified Communication Manager and Unified Presence.

By leveraging the capabilities offered within the Cisco Jabber SDK, Jabborate offers you an out-of-the-box solution to add voice, video, IM, presence, and conferencing capabilities into your IBM Connections.

== About Jabber and Jabber SDK for Web ==
Jabber is an open standard communication protocol (XMPP), as well as an enterprise-level communications solution from Cisco. Jabborate lets you collaborate with anyone on IBM Connections by exchanging instant messages or making audio and video calls. Jabborate achieves this by integrating with Cisco Unified Communications Manager (CUCM) and Cisco Unified Presence (CUP).

Jabborate uses IBM Connections user directory to build a contact list automatically. It extends the existing user interface, while keeping the same look and feel by adding its own visual components such as “click-to-chat” and “click-to-call” buttons, and presence status. You can view one’s presence status by simply looking at his or her profile card. Sending an instant message or starting voice and video call with any of your connections is as simple as clicking a button.

First, you need to install Cisco Web Communicator browser plugin in order to be able to make audio or video calls. With the plugin installed, Jabborate will allow you to communicate to anyone on your IBM Connections.

Jabborate keeps all open communication channels in a separate browser window. This allows you to interact with contacts and use the system at the same time. You can open several browser tabs containing different pages of IBM Connections and manage your chat or calls from any of them.

You can start a chat session with several contacts from your social network simultaneously and Jabborate will keep each conversation in a separate tab within the chat pop-up. You can close or minimize the chat window at any time without losing track of the conversation: receiving a new instant message will open it again if it was closed or pop it up if was minimized.

You can start a voice or video call to anyone by pressing the “click-to-call” button on their profile. You can also dial a phone number directly using Jabborate's dialer keypad. This allows you to contact people who are not on your IBM Connections contact list. The conversation window displays information for all active calls as well as tools to manage the ongoing conversations.

== Contact Jabborate ==
Visit for up-to-date information on adding real-time communications to your SharePoint system.

Published in: Software, Technology, Business

Jabber integration with IBM Connections

  1. 1. PRODUCT OVERVIEW Introduced officially at
  3. 3. BULPROS Key Facts Core team of 350+ developers BULPROS is one of the fastest growing IT companies in Europe. It is headquartered in Sofia, Bulgaria, with offices in Germany and the USA. Partnerships with leading companies Cisco Development and Advanced Services partner Microsoft Silver partner in software, Azure Circle partner IBM, Red Hat, and VMWare partner Certified process and quality ISO 9001:2008 Certified for IT Services and Support; a proprietary business processes framework; and certified agile software development methodologies.
  4. 4. Jabborate Opportunity There is a gap between productivity systems and the communication infrastructure. Access to real-time communications within the productivity systems is limited, and this requires users to switch frequently between applications to accomplish a single task. Now you can leverage your existing relationships with enterprise customers to upsell a solution that bridges the systems gap. Alternatively, you can use Jabborate to present potential customers with a communication solution that is competitively priced. Productivity Systems Communication Infrastructure
  5. 5. Jabborate Vision Why Jabborate? Jabborate integrates real-time communications where users need them most: your productivity and collaboration systems. It adds instant messaging, presence, audio, video, and conference calls, for direct communication to your collaboration endpoints. Across all your applications, users will be able to communicate contextually via a unified interface. This reduces friction, while increasing user adoption and engagement. Microsoft SharePoint IBM Connections SAP Portal
  6. 6. Jabborate Solution How Jabborate does it? Jabborate adds communication capabilities to your productivity systems by integrating them with Cisco Jabber (UCM) and WebEx. It works seamlessly with heterogeneous infrastructures: any combination of on-site servers, virtual machines, or cloud-based applications.
  7. 7. Jabborate Solution End-user features Jabborate adds core communication options: Audio calls Video calls Conference calls Instant messaging Presence Scheduling Collaboration endpoints include IP phones, collaboration rooms, and various software clients including iOS or Android apps.
  8. 8. Extend secure, real-time communications to everyone Jabber Guest allows users outside the corporate network, be it on mobile or the public web, to connect securely and safely to anyone inside the network. By combining Jabborate for internal communications with Jabber Guest for external ones, you have an integrated end-to-end communication solution. Jabborate with Jabber Guest
  10. 10. IBM Connections Technical Overview User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence. Admin: Jabborate communicates with IBM Connections for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.
  11. 11. Technical Requirements Server-side requirements IBM: Connection 4.5 (5.0 coming soon) UC: Unified Communications Manager 9.2 IMP: On-prem Unified Presence 9.2; or WebEx Collaboration Cloud Note: Windows RT 8 and 8.1 are not supported. Client-side requirements: Jabborate is based on Jabber SDK for Web. Browser/OS: All modern browsers are supported via a browser plugin.
  12. 12. Advanced Services Partner Advanced Partner Licensing and support Licensing models Three licensing models based on the size of the deployment  Flat fee subscription for deployments below 2500 seats  Per seat subscription for deployments over 2500 seats  Enterprise license for deployments with enterprise agreements Maintenance updates Support for new versions of host platforms are included free of charge. Minor and major releases would depend on the specific license. Third-level support BULPROS will provide prompt support for all issues that concern the code base, with the option to assist partners with the initial deployment as well as the ongoing maintenance of Jabborate.
  14. 14. Dr. Adolf Kohl CTO T: +359 2 489 5715 M: + 359 887 607 166 E-mail: Mladost 4, Business Park Sofia, Build. 4, fl. 5 Sofia 1766, BULGARIA
  15. 15. Copyrights and disclaimer ©2014 Bulpros. Jabborate is a registered trademark owned by Bulpros . Registration process underway in both the USA and European Union. All other registered trademarks or trademarks are property of their respective owners: Cisco, IBM, Microsoft, SAP, etc. Logos , screenshots, product photos, and all other promotional materials are used for illustration purposes only and do not represent a statement of endorsement or affiliation. Note: this presentation contains forward-looking statements as well as conceptual and work-in-progress screenshots illustrating how Jabborate works. The final Jabborate solution might deviate from them to a significant extent as we are continually working on extending the feature list and improving the user experience.