39% 37% 32% 30% increase in increase in employee more ideas project higher connections generated & collaboration employee captured and satisfaction productivity 27% 32% Reduction in reduction in emails time to ﬁnd recieved answersSource: Jive Software
42% 31% 34% 34% more communication 27% increase in more feedback higher brand increase in with awareness customer and ideas from new customer customers retention customers sales 28% decrease in support call volumeSource: Jive Software
Kern van Social is Dialoog ….maar er komt meer bij kijken
Example goal:By having the departments claims handling,administration, client service, and salescommunicate and collaborate with each other directlythrough our intranetwe will shorten the time required to reply to a clientrequest, complaint, claim, to max 1 dayand improve the quality.
What we Doü ESM strategy developmentü ESM scans & diagnosisü ESM technology selectionü Collaborative Groups designü Adoption programsü Collaborative Groups managementü ESM training & development