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Online Bus Reservation System in India

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The online bus reservation is a basic booking engine, which allows commuters to search the different options available and allow to book them tickets by allocating tickets off-bus.
The presentation gives an overall insight of interstate bus market in Delhi and the opportunities available in the area of online ticket booking.

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Online Bus Reservation System in India

  1. 1. Bus Online Reservation System Market Opportunities
  2. 2. Inter-state Bus Operation <ul><li>Inter-state Bus Transportation in Delhi, is provided by state road transport corporations, and private road transport providers. </li></ul><ul><li>The following are the Long Distance Bus Operator in Delhi: </li></ul><ul><ul><li>DTC Buses </li></ul></ul><ul><ul><li>Rajasthan Roadways </li></ul></ul><ul><ul><li>Haryana Roadways </li></ul></ul><ul><ul><li>Punjab Roadways </li></ul></ul><ul><ul><li>UP Roadways </li></ul></ul><ul><ul><li>Uttaranchal Roadways </li></ul></ul><ul><ul><li>Madhya Pradesh Roadways </li></ul></ul><ul><ul><li>Private Buses </li></ul></ul>
  3. 3. Inter-state Bus Passenger Characteristics <ul><li>6100 bus arrivals/departures from 3 Major and 7 Other bus terminals </li></ul><ul><ul><li>28600 buses/minibuses enter/leave delhi daily </li></ul></ul><ul><li>8 lakh bus passengers enter/leave delhi daily </li></ul><ul><ul><li>2.5 lakh bus passengers use inter-state bus services to these terminals </li></ul></ul><ul><ul><li>5.5 lakh passengers use bus services such as contract carriages and state run buses going to different work centres in Delhi </li></ul></ul>Source: Transport Demand Forecast Study & Development of an Integrated Road cum Multi-modal Public Transport Network for NCT of Delhi , RITES, June 2008
  4. 4. Survey Details <ul><li>Traffic surveys were carried out on two days, one weekend day (Sunday - April 13, 2008) and one week day (Tuesday - April 15, 2008). </li></ul><ul><li>Surveys were carried out to cover traffic in both directions, i.e., traffic into Delhi and from Delhi. </li></ul><ul><li>Surveys were carried out at the three existing ISBTs, namely, Kashmiri Gate ISBT, Sarai Kale Khan ISBT and Anand Vihar ISBT. </li></ul><ul><ul><li>At these ISBTs surveys were carried out both at entry and exit gates. In ISBTs, bus occupancy surveys were also carried out. </li></ul></ul>Source: Traffic Surveys, DIMTS Limited, (Voyants & Techncihe, May 2008)
  5. 5. Bus Traffic Observed at Kashmiri Gate Source: Traffic Surveys, DIMTS Limited, (Voyants & Techncihe, May 2008) Sr. No. Service Provider (as Given) Observed on April 13, 2008 Observed on April 15, 2008 1 UP Roadways 300 324 390 2 Uttarakhand 150 162 165 3 Punjab 135 115 123 4 Rajasthan 55 76 100 5 Himachal Pradesh 83 72 68 6 Haryana 850 638 647 7 DTC 350 274 230 8 Jammu & Kashmir 10 4 2 9 Chandigarh Transp. Corp. 38 29 33 10 Private (on permit by STA) 46 26 35 11 Private (other) -- 23 35 12 Others -- 19 23 Total Number 2017 1762 1851
  6. 6. Bus Traffic at Anand Vihar ISBT Source: Traffic Surveys, DIMTS Limited, (Voyants & Techncihe, May 2008) Sr. No. Service Provider (as given) Observed on April 13, 2008 Observed on April 15, 2008 1 UP Roadways 750 893 967 2 Uttarakhand 110 78 81 3 Punjab 90 55 62 4 DTC - 0 1 5 Others Private - 6 7 Total Number 950 1032 1118
  7. 7. Bus Traffic at Sarai Kale Khan ISBT Source: Traffic Surveys, DIMTS Limited, (Voyants & Techncihe, May 2008) Sr. No. Service Provider (as given) Observed on April 13, 2008 Observed on April 15, 2008 1 DTC 58 137 142 2 Haryana 300 97 101 3 UP Roadways 157 144 149 4 Rajasthan 250 125 129 5 Jammu & Kashmir 2 2 2 6 Madhya Pradesh 15 4 4 7 Mewat (Private ) 16 14 15 8 Kamal (Private ) 33 0 0 9 CBS (Private ) 41 0 0 10 Gaziabad (Private ) 90 50 52 11 Garh-Ganga (Private ) 5 0 0 12 Punjab -- 4 4 13 Chandigarh -- 4 4 14 Others (Private ) -- 3 3 Total Number 967 584 605
  8. 8. Bus Traffic Observed on NH8 Source: Transport Demand Forecast Study & Development of an Integrated Road cum Multi-modal Public Transport Network for NCT of Delhi , RITES, June 2008 Sr. No. Service Provider Observed on April 13, 2008 Observed on April 15, 2008 1 DTC 396 408 2 Rajasthan 583 589 3 Haryana 508 521 4 Chartered & Private 435 453 5 Others 287 294 Total Number 2209 2265
  9. 9. Bus Traffic on NH10 Sr. No. Service Provider Observed on April 13, 2008 Observed on April 15, 2008 1 DTC 21 25 2 Rajasthan 26 24 3 Haryana 183 185 4 Chartered & Private 9 21 5 Others 11 16 Total Number 250 271
  10. 10. Inter-State Bus Operators & Booking <ul><li>Operators are running buses from different locations in Delhi. </li></ul><ul><li>There are number of privates portals which are making booking for these private operators. </li></ul><ul><li>Many states are running their individual system. </li></ul><ul><li>CIRT is developing a common platform for all STUs to make online and e-booking of bus tickets. </li></ul>Public Sectors (State Transport Undertakings) Private Sectors (Corporate Transport Owners) Inter-state Bus Operation
  11. 11. Online Bus Reservation System <ul><li>The online bus reservation is a basic booking engine, which allow commuters to search the different options available and allow to book them tickets by allocating tickets off-bus. </li></ul>
  12. 12. Online Bus Reservation System - STUs <ul><li>Each STUs use to operate their own independent system. Northern States (Haryana, Rajasthan, Delhi, Punjab and Himachal) do not have an advance system, their counterpart in Southern States are building new advance system (Andhra Pradesh, Karnataka, Gujarat). </li></ul><ul><li>BusIndia ( www.busindia.com ), a Central Institute of Road Transport undertaking, is constructing a web-portal to build pan-India Online Bus Reservation System for all STUs. </li></ul>Note: 1. Volvo Bus 2. AC Bus 3. Before 12 hrs 10% Current Online Booking System at Kashmere Gate S. No. State Location Ticket (Rs) Reservation Ticket (Rs) Reservation Charge (Rs) Deduction 1 Haryana Roadways Delhi to Chandigarh 405 1 415 10 20% 2 Rajasthan Delhi to Ganga Nagar 238 238 0 20% 3 Punjab Delhi to Amritsar 280 281 1 Rs. 1 4 Uttarakhand Delhi to Dehradun 332 2 342 10 No Deduction 5 Himachal Delhi to Shimla 270 270 0 25% 3 6 DTC No reservation N.A. N.A. N.A. N.A.
  13. 13. Online Bus Reservation System - Private <ul><li>Currently, there are many travel companies which have their own websites and tied up with private bus operators to sell their tickets. Commuters can get all the information about what all the fares and the services on the website itself. As the booking and the transaction are online the payment has to be done with your credit card. </li></ul><ul><li>Commuters can also change their plan for travel and cancel the tickets online. Travel portal companies charge Reservation Prices from the commuters, as well as, some percentage of ticket price from the operators. </li></ul>
  14. 14. Key Components <ul><li>Online Ticketing Services should include Booking, Cancellation and online payment facility. </li></ul><ul><li>Online Ticketing Solution should have </li></ul><ul><ul><li>Admin login </li></ul></ul><ul><ul><li>Operators Login </li></ul></ul><ul><ul><li>Franchisee/Agent Login </li></ul></ul><ul><ul><li>eTicketing Login </li></ul></ul><ul><li>Credit Card/Debit Card Payment Options </li></ul><ul><li>The system should enable the public to plan / book for their travel through Internet using their portal </li></ul>
  15. 15. Booking Process <ul><li>A Commuter: </li></ul><ul><li>Views the available Trips to a particular destination. </li></ul><ul><li>Fills in the form i.e. Names/Contact Number/Email, Destination, Date of travel, Number of passengers. </li></ul><ul><li>Gets the fare/ taxes/rules of the ticket/total price. </li></ul><ul><li>Reserves a Seat and also be able to select/change choice of seat e.g. Window or aisle (like on airline systems). </li></ul><ul><li>Makes payment through Credit / Debit card. </li></ul><ul><li>Can view bookings and check statuses/ changes/ print tickets or receipts. </li></ul>
  16. 16. Web Architecture - Reservation System Franchise Booking Counters Online Booking Internet Booking Website Portal Payment Gateway Services IT Infrastructure Passengers want to book Tickets There are 3 Options with him Info transferred using Internet Booking Portal register the transaction Payment Cleared Booking Done
  17. 17. Abhibus Services India Pvt. Ltd. <ul><li>Abhibus Services (I) Pvt.Ltd. </li></ul><ul><li>7-1-644/3/A, Kandukuri Residency, </li></ul><ul><li>Opp. Andhra Bank, Sunder Nagar, </li></ul><ul><li>Near ESI,Hyderabad-500038. </li></ul><ul><li>Phone : +91-40-40327000 </li></ul><ul><li>Fax : +91-40-40327020 </li></ul><ul><li>Website : www.abhibus.com </li></ul><ul><li>Abhibus is a online bus reservation in India and provides real-time Internet quotations and real-time bus booking services to direct customers, agents and tour operator partners. </li></ul><ul><li>AbhiBus provides online Bus Tickets booking for Hyderbad, Chennai, Luckhow, Kolkata, Bangalore, Bombay, Indore, Bhopal, Vijayawada, Visakapatnam, Rajahmundry, Tirupathi. </li></ul>Introduction Contact Information Founded in: NA Revenue: NA Number of Buses: NA Number of Users: NA Key Details
  18. 18. Customer Needz India Pvt. Ltd. <ul><li>Customer Needz India Pvt Ltd. </li></ul><ul><li># 380, Sri Sai Krupa Complex, </li></ul><ul><li>9th Cross, Sampige Road, Malleshwaram, Bangalore - 560 003 </li></ul><ul><li>Phone : +91-80- 42848484 </li></ul><ul><li>Fax : NA </li></ul><ul><li>Website : www.customerneedz.com </li></ul><ul><li>CustomerNeedz.com (CN) is a web-based Bus ticket reservation company whereby the customer can log on and book his seats. The customer can get an instant confirmation / availability status . </li></ul><ul><li>The company has deployed the payment gateway of CCavenue which use Secure Socket Layers (SSL) for data encryption. </li></ul>Introduction Contact Information Founded in: NA Revenue: NA Number of Buses: NA Number of Users: NA Key Details
  19. 19. eBusTickets <ul><li>Ebustickets </li></ul><ul><li>LIG - 49, 7th Phase, Opp. Malaysian Township Hitech City - JNTU Road, KPHB Colny Hyderabad - 500072 </li></ul><ul><li>Phone : +91- 40-69998111 </li></ul><ul><li>Website : www.e-bustickets.com </li></ul><ul><li>ebustickets.in is promoted by Konaseema Tourism & Entertainments (P) Ltd. </li></ul><ul><li>ebustickets is hospitality oriented virtual getaway that provides a wide range of services under one roof catering to different customer groups and market sectors across the world. </li></ul>Introduction Contact Information Founded in: NA Revenue: NA Number of Buses: NA Number of Users: NA Key Details
  20. 20. MakemyTrip India Pvt. Ltd. <ul><li>MakeMyTrip India Pvt. Ltd. 103 Udyog Vihar Phase I, Gurgaon - 122016, </li></ul><ul><li>Haryana, India </li></ul><ul><li>Phone : NA </li></ul><ul><li>Fax : NA </li></ul><ul><li>Website : www.makemytrip.com </li></ul><ul><li>MakeMyTrip is a leading Online Travel Agency which has the largest bus inventory in India with over 8,000 buses, 500 bus operators, and over 5000 routes across 14 states in the country. </li></ul><ul><li>The company acquired bus ticketing company Ticketvala.com, including website, URL, technology platform agent network and bus inventory, from Mumbai-based Travis Internet in February 2010. </li></ul>Introduction Contact Information Founded in: 2000 Revenue: INR 2,500 Crores Number of Buses: 8,000 buses Number of Users: NA Key Details
  21. 21. redBus India Pvt. Ltd <ul><li>redBus India Pvt. Ltd #311, 7th Cross, Domlur, Bangalore, Karnataka - 560071 </li></ul><ul><li>Phone : +91-80-39412345 </li></ul><ul><li>Fax : NA </li></ul><ul><li>Website : www.redbus.in </li></ul><ul><li>redBus was establish in 2005 and currently provide online booking services for around 4,500 routes . The company has around 75,000 ticket outlets and manage a network of 350 bus operators. </li></ul><ul><li>redBus offers online bus tickets price as the commuters would get from the bus operator office. In case of online bookings, redBus charges a 2% as service fee and if the commuter wants tickets home delivered, the company charges Rs. 25 per delivery. </li></ul>Introduction Contact Information Founded in: 2005 Revenue: NA Number of Buses: NA Number of Users: NA Key Details
  22. 22. TicketGoose India Pvt. Ltd. <ul><li>TicketGoose India Pvt. Ltd. </li></ul><ul><li>41, Nethaji Street, Ganesh Nagar, </li></ul><ul><li>Chennai - 600 073 </li></ul><ul><li>Tamil Nadu </li></ul><ul><li>Phone : +91-44- 43324337 </li></ul><ul><li>Fax : NA </li></ul><ul><li>Website : www.ticketgoose.com </li></ul><ul><li>TicketGoose.com, launched in August 2007 is a ticketing web portal. The Company. TicketGoose is promoted by Efficsys InfoTech India Pvt. Ltd. </li></ul><ul><li>It provides information like price, availability and booking facility for buses to more than 3000 destinations in South India and currently have more than 250 bus travel partners. Customers can also book bus tickets from channel partner outlet which includes Corporate Sectors and Ticketing Agents. </li></ul>Introduction Contact Information Founded in: August 2007 Revenue: NA Number of Buses: NA Number of Users: NA Key Details
  23. 23. VIA <ul><li>Flightraja Travels Pvt. Ltd. </li></ul><ul><li>101 Embassy Classic, 11 Vittal Mallya Road, Bangalore - 560 001 Phone : +91-80-40433000 </li></ul><ul><li>Fax : +91-80-40433011 </li></ul><ul><li>Website : www.via.com </li></ul><ul><li>Via, formerly FlightRaja is the largest technology based travel services company in India and was established in July 2006. </li></ul><ul><li>VIA is one of India's leading Travel Companies with over 8000 Agents present across 28 states in 452 cities of India. VIA offers complete travel solutions -great holiday packages, domestic and international flights, trains, buses tickets and car rentals. </li></ul>Introduction Contact Information Founded in: July 2006 Revenue: Rs. 1,000 crores Number of Buses: NA Number of Users: NA Key Details
  24. 24. TravelYarri <ul><li>Mantis Technologies Pvt. Ltd. F5 - Faculty Block, CIIE – IIM Ahmedabad New Campus, Vastrapur, Ahmedabad - 380015 </li></ul><ul><li>Phone : +91-9998822227 </li></ul><ul><li>Fax : NA </li></ul><ul><li>Website : www.Travelyaari.com </li></ul><ul><li>Travelyaari is promoted by Mantis Technologies Pvt. Ltd. , which is incubated at IIM Ahmedabad. The company charges only the ticket price from the commuters. </li></ul><ul><li>Travelyaari is a 100% real time bus tickets booking service. To ensure the same, the company at certain places deploys their own computerized reservation system at the operator's booking offices and agent network to ensure that their whole inventory is made real time or &quot;live“. </li></ul>Introduction Contact Information Founded in: 2008 Revenue: NA Number of Buses: NA Number of Users: NA Key Details

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