Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
JBoye14, Aarhus 6th November 2014 
SharePoint governance 
-How to makeSharePoint a memberof yourteam
Who,whereand whatthe f*** 
•Southern region i Denmark 
•Deliveringhealthcareto 1,2 million people 
•26.000 emplyees 
•Apro...
4
Who,whereand whatthe f*** 
•SharePoint run by centralizedIT –Regional IT 
•Everyhospital have a localIT dept. 
•The coreSh...
Who,whereand whatthe f*** 
•Whoam I? 
–Product manager IT 
–Usedto bea web consultant 
–Know IT and Communication 
–10 yea...
So… governance? 
•From Wikipedia: 
•Governancerefers to "all processes of governing, whether undertaken by a government, m...
So… governance? 
•Wehave governance, whetherwelikeit or not! 
•It mightbepooror it mightbebrilliant 
•BUT youcannothave a ...
So… governance? 
•Parallel to a familyhouse 
–Family 
–House 
–House rules 
–Life philosophy 
–Principles 
9 
06-11-2014
So… governance? 
•Governancein a large organisation isn’tthatmuchdifferent 
–Strategy 
–Visions 
–Tactics 
–Plans to execu...
So… governance? 
•3 perspectiveson governance 
–Strategicalgovernance 
•Why? 
•Strategy, vision, business goals/wants/need...
CASA model for management 
•Everybodywantsmodels 
•CASA, a model for strategicalgovernance 
12 
06-11-2014 
CASA
CASA
Help desk 
Product management 
Fora 
Users 
System owner 
RegionalIT 
Vendor 
Super user 
Keyaccountmanager 
Strategy 
Bus...
CASA 
How doesthe model applyto ourSharePoint 
•Our1st levelsupport on SharePoint has beendecentralizedfor the past3 years...
The howwedid it case –Region of Southern Denmark 
16 
06-11-2014
The howwedid it case –Region of Southern Denmark 
•3 yearsago 
•SharePoint in a verypoorstate 
•No management, noownership...
The howwedid it case –Region of Southern Denmark 
•Weappliedmanagement 
•Redesignedbasic infrastructure 
•Had dialog with ...
The howwedid it case –Region of Southern Denmark 
•WelaunchedSharePoint 2010 with the solutions for teams handling the bui...
The howwedid it case –Region of Southern Denmark 
•3 thingsthatI thinkwedid right was 
20 
06-11-2014 
Anchoring ownership...
The howwedid it case –Region of Southern Denmark 
•Standard SharePoint 
–The past3 yearswehave not appliedcostumsolutiuons...
The howwedid it case –Region of Southern Denmark 
•Ownershiphas evolvedover time 
–In beginningthe CFO wasreluctant 
–Now ...
The howwedid it case –Region of Southern Denmark 
•Challenges ahead 
–Upgrade to SharePoint 2013 
–Hosting an intranet alo...
A part of yourteam 
•WhereSharePoint becomea memberof yourteam 
–Strategicalgovernance 
–Structuralgovernance 
–NOT house ...
Contact 
•Søren Ahlers-Jensen 
–E-mail: saj@rsyd.dk 
–Phone: +45 29 2018 62 
–Twitter: @AhlersJensen 25 
06-11-2014
Thx 
26 
06-11-2014
How to make SharePoint a member of your team
Upcoming SlideShare
Loading in …5
×

How to make SharePoint a member of your team

751 views

Published on

  • Be the first to comment

  • Be the first to like this

How to make SharePoint a member of your team

  1. 1. JBoye14, Aarhus 6th November 2014 SharePoint governance -How to makeSharePoint a memberof yourteam
  2. 2. Who,whereand whatthe f*** •Southern region i Denmark •Deliveringhealthcareto 1,2 million people •26.000 emplyees •Aprox3 billion euro budget •17 hospitals 06-11-2014 3
  3. 3. 4
  4. 4. Who,whereand whatthe f*** •SharePoint run by centralizedIT –Regional IT •Everyhospital have a localIT dept. •The coreSharePoint team is 3persons –Product manager –Technician/architect –Back up technicianand 2. levelsupporter •Decentralizedgovernancemodel 06-11-2014 5
  5. 5. Who,whereand whatthe f*** •Whoam I? –Product manager IT –Usedto bea web consultant –Know IT and Communication –10 year+ experiencewith web and intranet 06-11-2014 6
  6. 6. So… governance? •From Wikipedia: •Governancerefers to "all processes of governing, whether undertaken by a government, market or network, whether over a family, tribe, formal or informal organization or territory and whether through laws, norms, power or language.“ 7 06-11-2014
  7. 7. So… governance? •Wehave governance, whetherwelikeit or not! •It mightbepooror it mightbebrilliant •BUT youcannothave a organisation withoutgovernance –Therewillbechaosand the organisation willceaseto exist. 8 06-11-2014
  8. 8. So… governance? •Parallel to a familyhouse –Family –House –House rules –Life philosophy –Principles 9 06-11-2014
  9. 9. So… governance? •Governancein a large organisation isn’tthatmuchdifferent –Strategy –Visions –Tactics –Plans to execute 10 06-11-2014
  10. 10. So… governance? •3 perspectiveson governance –Strategicalgovernance •Why? •Strategy, vision, business goals/wants/needs, budget, ownership –Structuralgovernance •Who, where, when, what? •Agreements, vendormanagement, governancemodels, infrastrucuralmanagement, farm management –Tacticalgovernance •”House rules” •Specificsettingsin SharePoint, usermanagement, editor control/support 11 06-11-2014
  11. 11. CASA model for management •Everybodywantsmodels •CASA, a model for strategicalgovernance 12 06-11-2014 CASA
  12. 12. CASA
  13. 13. Help desk Product management Fora Users System owner RegionalIT Vendor Super user Keyaccountmanager Strategy Business needs Decisionmaking Usethe system Knowledge sharering Inspiration Common solutions Dialog Coordinatedsolutions Planning Coordinatingtasks Budget Vendorhandling Facilitateanchorage Roadmaps Facilitateeducation 1st levelsupport Support Service Operation Development 1st levelsupport 2nd levelsupport Operation Operation relatedsupport Hospitals customercontact
  14. 14. CASA How doesthe model applyto ourSharePoint •Our1st levelsupport on SharePoint has beendecentralizedfor the past3 years •High focuson ownership •The fora is not yetup and runningas wewouldliketo •OurHelp desk–rerouteall contactby default to 2nd levelsupport.
  15. 15. The howwedid it case –Region of Southern Denmark 16 06-11-2014
  16. 16. The howwedid it case –Region of Southern Denmark •3 yearsago •SharePoint in a verypoorstate •No management, noownership, just a server somewherein IT •Plentyof users 17 06-11-2014
  17. 17. The howwedid it case –Region of Southern Denmark •Weappliedmanagement •Redesignedbasic infrastructure •Had dialog with teams leadingthe buildingof ournew hospitals •Theyhad specificbusiness needsfor cooperationwith architects, vendors, budget controletc. •Wedesigneda specificsolution for them •Foundownershipin CFO, the link wasbudget controland management –business needs. 18 06-11-2014
  18. 18. The howwedid it case –Region of Southern Denmark •WelaunchedSharePoint 2010 with the solutions for teams handling the buildingof ourhospitals •General infrastructuralupdateof the platform, givingusthe opportunityto provide projectsites(team sites) for otherprojectsin general •Todaywehave aprox500 SharePoint sites mainlyfor projectsin the region. 19 06-11-2014
  19. 19. The howwedid it case –Region of Southern Denmark •3 thingsthatI thinkwedid right was 20 06-11-2014 Anchoring ownership Governance Standard
  20. 20. The howwedid it case –Region of Southern Denmark •Standard SharePoint –The past3 yearswehave not appliedcostumsolutiuonsto SharePoint. –SharePoint is usedfor projects, management and research –Standard sites meansout of the boxsites. –Standard alsomeansStandard CAL 21 06-11-2014
  21. 21. The howwedid it case –Region of Southern Denmark •Ownershiphas evolvedover time –In beginningthe CFO wasreluctant –Now he’splayinghis part as a valuablepartner in deliveringSharePoint to ourorganisation •Governance –With a strictfocuson structuralgovernancewemanaged to protectourplatform and for the past3 yearswehave had 15 min of unforeseendowntime. It wasall over within30 min. from problem occurredto solved. 22 06-11-2014
  22. 22. The howwedid it case –Region of Southern Denmark •Challenges ahead –Upgrade to SharePoint 2013 –Hosting an intranet alongsideprovidingstandard sites –Support model •Handling 1st levelsupport –Handling sensitive data on the same platform wehave customsolutions. –Social … is it the new black? (…or is it just organge) 23 06-11-2014
  23. 23. A part of yourteam •WhereSharePoint becomea memberof yourteam –Strategicalgovernance –Structuralgovernance –NOT house rules! –Anchorage of ownership –Focus on deliveringbusiness value 06-11-2014 24
  24. 24. Contact •Søren Ahlers-Jensen –E-mail: saj@rsyd.dk –Phone: +45 29 2018 62 –Twitter: @AhlersJensen 25 06-11-2014
  25. 25. Thx 26 06-11-2014

×