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Project management success and failure

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Project management success and failure

  1. 1. HOW TO FAIL AND SUCCEED by Jukka Helin
  2. 2. WE ARE 5.11.2014 JUKKA HELIN / J. BOYE 2014 2 •Finlands third largest energy company •750 M€ annual sales •Internationally renowed energy solutions •~400 000 retail customers •Helsinki is our home turf •1.1.2015 Helen: bigger and better and prettier!
  3. 3. I AM JUKKA 5.11.2014 JUKKA HELIN / J. BOYE 2014 3 •Head of marketing and digital services •8 years doing digital •MA in linguistics and studies in engineering •34
  4. 4. OUR PROJECT MODEL: ”HELPPO” 5.11.2014 JUKKA HELIN / J. BOYE 2014 4 Idea/ Need Preparation Planning Implementation Closing Benefits PO P1 P2 P3 P4 An Begin preparation Planning decision Go / No-go Accept results End project Analyze the gains •Directors want something •Urgency •We need to do something •Service owner wants improvements •Customer needs •Business needs (efficiency)
  5. 5. THE BAD PROJECT 5.11.2014 JUKKA HELIN / J. BOYE 2014 5 •Project: Sävel Mobile •Original budget: 70 000 € •Final budget: 110 000 € •Estimated time: 4,5 months •Realized time: 7,5 months •Delivered content: 50 % •Overall reception: Bad •Bonuses: No Director: "We got none of what we wanted, this is useless"
  6. 6. THE BAD PROJECT 5.11.2014 JUKKA HELIN / J. BOYE 2014 6 Idea/ Need Implementation Planning Benefits P2 P1 P3/4 An Go Decision to start planning Accept results and end project Analyze the gains •Directors wanted something •Urgency •We needed to do something •IT owned the software, no one owned service •Tight budget Planning me 7,5 months
  7. 7. 5.11.2014 JUKKA HELIN / J. BOYE 2014 7 THE PROJECT FAILED BEFORE IT STARTED
  8. 8. 5.11.2014 JUKKA HELIN / J. BOYE 2014 8 •Urgency was artificial •Project team didn’t have time to participate •No clear owner for the service, but a lot of vested interests •Wrong people in wrong places •No clear goal, still the focus was on costs •Project leader (me) was too naive in thinking that the missing parts could be fixed during the project. WHY DID WE FAIL?
  9. 9. 5.11.2014 JUKKA HELIN / J. BOYE 2014 9 •We finished the bad project and delivered the product. •We are learning from real customers who use it. •We learned from our mistakes and are now preparing for a sequal for the bad project  Preparations already look a lot more like the good project THE SILVER LINING
  10. 10. THE GOOD PROJECT 5.11.2014 JUKKA HELIN / J. BOYE 2014 10 •Project: www.helen.fi •Original budget: 360 000 € •Final budget: 330 000 € •Estimated work time: 11 months •Realized work time: 10,5 months •Delivered content: 100 % •Overall reception: Excellent •Bonuses: Yes •Read the whole story
  11. 11. THE GOOD PROJECT 5.11.2014 JUKKA HELIN / J. BOYE 2014 11 Idea/ Need Preparation Planning Implementation Closing Benefits PO P1 P2 P3 P4 An Begin preparation Planning decision Go Accept results & publish End project Analyze the gains 1.We need to do something 2.Marketing owned the service, IT the software 3.Customer needs 4.Business needs (efficiency and sales) me 2 weeks 1 month 6 months 3 months
  12. 12. 5.11.2014 JUKKA HELIN / J. BOYE 2014 12 THE PROJECT WAS A SUCCESS BEFORE IT STARTED
  13. 13. 5.11.2014 JUKKA HELIN / J. BOYE 2014 13 •Clear owner •The best possible people on every phase •Clear success meters •Clear goal: quality •Project bonuses were agreed upon before the project started •Enough resources WHY DID WE SUCCEED?
  14. 14. 5.11.2014 JUKKA HELIN / J. BOYE 2014 14 •Need to improve RFP handling time (+ 7 months) •Bad projects drain your energy •More focus on what happens before the projects start •IT shouldn´t decide on business projects (in our house) •Good innovation processes make better projects (work in progress) CONCLUSIONS
  15. 15. 5.11.2014 JUKKA HELIN / J. BOYE 2014 15 YOUR TURN SIMILAR EXPERIENCES? QUESTIONS? AGILE?
  16. 16. GET IN TOUCH jukka.helin@helen.fi @yuccis 16 5.11.2014 JUKKA HELIN / J. BOYE 2014

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