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…or how we built a social intranet with Google Works
Tapahtuman nimi
Esittäjän nimi
Before we begin,

here’s a little trailer for a short film

that we made to promote the site

internally…
Tähän tulee traileri
Contents
Yle in brief
Goals
The most important themes of the renewal
Technology and security
Social aspects and transparen...
Yle in a Nutshell
Yle (Yleisradio, Finnish Broadcasting Company) is Finland's national public
service broadcasting company...
Ylen toimintaperiaatteet
Tästä olemassa oma setti, ei
tartte kääntää
Goals
The Most Important Goals of Yle+
Making

mobile work
easier: access
from anywhere
through a
browser
Making
collaboration
e...
Four BIG Themes
Four big themes
Finding
appropriate
experts within
Yle
Emphasising
search instead
of navigation
Providing
collaboration
to...
Yle Intranet 2.0
The work began in late 2012 inside Yle
In 2013 a consulting company was
brought along
• To help clarify t...
Search
Paging

and personal
profiles
Key Functionalities
Logical
structure

for basic
intranet
contents
Mobile and
remote ...
Technology and security
Technology strategy: towards cloud
services
• Comprehensive support for different
mobile device ec...
Social aspects

and transparency
Is the
company
ready?
Dependence
on network
operators
Know-how
Challenges
Opposition to
the changes,
fear of new
things
Up...
Yle+ is built on top of Google Works
Success of the

implementation
How Did We Do?
The contents are
easy to arrange
logically: things
can be found
easily, sharing and
targeting is simple
Inc...
Tärkeimmät opit projektista
And this is how it looks…
Yle+ – The Online Desktop
My Stream
feed from my communities

and workspaces
List of the
communities
and workplaces
that I...
Yle+ – The Online Desktop
Team’s documents
in the Google Drive folder
Topical
conversation
in the team’s
community
Team’s ...
The Mobile Yle+
Responsive
browser-based
web page
(HTML5)
Optimised for
mobile user
interfaces
Search
The search engine
searches from all Google tools
Search People
The search also works
as a phone book if you
search for a person.
11-12/14 

Google+, Drive
and Sites are
deployed for the
entire
organization
10/15 

Yle+ combines
these into an online
de...
Tähän videosta viiden sekunnin pätkä, jossa Pirjo kävelee lavalle avaruuspuvussa,

ja muistutus katsoa video osoitteessa x...
Kaisa Hilden: When your intranet goes Google
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Kaisa Hilden: When your intranet goes Google

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My presentation is about how public service broadcaster Yle got to use Google Apps and why we came to create a social intranet. It’s something no one has done before, and I’m very proud of my employer and our leaders and also our open-minded project team.

Google Apps and social intranet makes the work related and internal communication more democratic and gives all the employees an equal opportunity to share their expertise. Teamwork, sharing and discussion are easier than ever. The way of working is changing, so the enterprise tools must answer the challenge.

I’m going to lead the audience through the steps and decisions we made during the project. I’ll show how our intranet works and tell how we came up to those functionalities and what we aim to achieve with them.

Here are some of the key takeaways from my session:
- it’s hard to think outside the box
- keep searching for good and open-minded partners, they may come up from somewhere you did not expect
- when talking about an intranet, talk to the users. It’s too often that an intranet is planned and designed by the administrative department (HR, communications etc)
- keep your project team small and effective, use agile methods if possible
- keep your eyes open for new technologies
- managing is communication, so encourage your leaders to use the new tools and to find their way of sharing and collaborating

Published in: Internet
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Kaisa Hilden: When your intranet goes Google

  1. 1. …or how we built a social intranet with Google Works Tapahtuman nimi Esittäjän nimi
  2. 2. Before we begin,
 here’s a little trailer for a short film
 that we made to promote the site
 internally…
  3. 3. Tähän tulee traileri
  4. 4. Contents Yle in brief Goals The most important themes of the renewal Technology and security Social aspects and transparency Information sharing Success of the implementation What we learned
  5. 5. Yle in a Nutshell Yle (Yleisradio, Finnish Broadcasting Company) is Finland's national public service broadcasting company. Four television channels, also available as simulcast HD-channels, six radio channels, and the most extensive and varied online selection of television and radio programmes in the country. Over 20 regional radio stations and regional news from eight districts. Correspondents in ten cities. Staff Permanent: ~3100 Freelancers: 400-500 Bilingual: Finnish and Swedish Tästä olemassa oma setti, ei tartte kääntää
  6. 6. Ylen toimintaperiaatteet Tästä olemassa oma setti, ei tartte kääntää
  7. 7. Goals
  8. 8. The Most Important Goals of Yle+ Making
 mobile work easier: access from anywhere through a browser Making collaboration easier both internally and with outside parties Putting priority on ones own work Providing a better overview to company level information
  9. 9. Four BIG Themes
  10. 10. Four big themes Finding appropriate experts within Yle Emphasising search instead of navigation Providing collaboration tools for teams and projects Providing access with any device from anywhere VPN VDI
  11. 11. Yle Intranet 2.0 The work began in late 2012 inside Yle In 2013 a consulting company was brought along • To help clarify the content structure • To help test the content structure • To make a technology assessment in relation to the goals
  12. 12. Search Paging
 and personal profiles Key Functionalities Logical structure
 for basic intranet contents Mobile and remote use Usability Teamwork spaces and document management Controllability Social intranet
  13. 13. Technology and security Technology strategy: towards cloud services • Comprehensive support for different mobile device ecosystems • Shadow IT • Social media at work • Genuine cloud service • The service can be used from anywhere over the internet • Centralized log in with your own domain ID • User management Security: cooperation with Google
 is based on Safe Harbour principles
  14. 14. Social aspects
 and transparency
  15. 15. Is the company ready? Dependence on network operators Know-how Challenges Opposition to the changes, fear of new things Updates and development come from Google What if
 we want to change the cloud service provider?
  16. 16. Yle+ is built on top of Google Works
  17. 17. Success of the
 implementation
  18. 18. How Did We Do? The contents are easy to arrange logically: things can be found easily, sharing and targeting is simple Increase in openness and participation, transparency Comprehensive training,
 the project team’s authentic commitment The deployment went well: people helped (are helping) each other as a network. Feedback from different units:
  19. 19. Tärkeimmät opit projektista
  20. 20. And this is how it looks…
  21. 21. Yle+ – The Online Desktop My Stream feed from my communities
 and workspaces List of the communities and workplaces that I belong to The Current Information community: open to everyone Traditional intranet contents on the service pages,
 accessible from the menu
  22. 22. Yle+ – The Online Desktop Team’s documents in the Google Drive folder Topical conversation in the team’s community Team’s shared Calendar
  23. 23. The Mobile Yle+ Responsive browser-based web page (HTML5) Optimised for mobile user interfaces
  24. 24. Search The search engine searches from all Google tools
  25. 25. Search People The search also works as a phone book if you search for a person.
  26. 26. 11-12/14 
 Google+, Drive and Sites are deployed for the entire organization 10/15 
 Yle+ combines these into an online desktop -> the intranet is retired 12/15-> 
 Only reading rights left in Sharepoint, retires completely 1/16 9/14 
 Deploying the email and calendar Support and change management 11-12/14 
 Training, communications, main user support 10/15 
 Main user support, material for managers, leading by example, info desks, events 1/16->
 Increased support readiness 9/14 
 Training, communications, support desks, main user support Changes in the tools
  27. 27. Tähän videosta viiden sekunnin pätkä, jossa Pirjo kävelee lavalle avaruuspuvussa,
 ja muistutus katsoa video osoitteessa xxx. TAI Kohtaus, jossa Pirjo sanoo nähneensä tulevaisuuden, ja se on Yle+.

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