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Know Changes of Customers’ Need<br />Chapter 6<br />4981A040	JOE<br />
Know Changes of Customers’ Need<br />Ritz Carlton improves their products and service according to customers’ need.<br /> ...
Know Changes of Customers’ Need<br />Keep in touch with old customers<br />Active to contact with luxuriouscustomers<br />
Focus on Associates’ Need<br /><ul><li>Opinions from groups of people</li></ul>‧Employees<br />‧Customers<br />‧Future cus...
Focus on Associates’ Need<br />Listening is an important element to make Ritz successful.<br />Ritz Carlton spends a lot o...
Integrated with Local Agencies <br />Put the locals at the first place<br />Invite locals to serve as the chief.<br />
Annual SWOT Analysis<br />Let employees in annual SWOT analysis<br />
Conclusion<br />Know changes of customers’ need<br />Focus on Associates’ Need<br />Integrated with Local Agencies <br />
The most important one is not you but your customers and employees.  It sounds weird.  But focus on whomever you serve, it...
END<br />
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Know Changes Of Customers’ Need

  1. 1. Know Changes of Customers’ Need<br />Chapter 6<br />4981A040 JOE<br />
  2. 2. Know Changes of Customers’ Need<br />Ritz Carlton improves their products and service according to customers’ need.<br /> Ex: Ritz Carlton invented more than 1 million dollars to know the changes of luxurious customers.<br />
  3. 3. Know Changes of Customers’ Need<br />Keep in touch with old customers<br />Active to contact with luxuriouscustomers<br />
  4. 4. Focus on Associates’ Need<br /><ul><li>Opinions from groups of people</li></ul>‧Employees<br />‧Customers<br />‧Future customers<br />‧Investors<br />‧Business associates<br />OPINION<br />
  5. 5. Focus on Associates’ Need<br />Listening is an important element to make Ritz successful.<br />Ritz Carlton spends a lot of time listening to their associates.<br />Listening is not equal to well-done, but it leads to the solutions when in hard time.<br />
  6. 6. Integrated with Local Agencies <br />Put the locals at the first place<br />Invite locals to serve as the chief.<br />
  7. 7. Annual SWOT Analysis<br />Let employees in annual SWOT analysis<br />
  8. 8. Conclusion<br />Know changes of customers’ need<br />Focus on Associates’ Need<br />Integrated with Local Agencies <br />
  9. 9. The most important one is not you but your customers and employees. It sounds weird. But focus on whomever you serve, it will must make a lot of profit in your business.<br />
  10. 10. END<br />

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