Aizu ict disaster_igf_nov2012


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ICT for disaster management, lessons from East Japan Great Earthquake and Tsunami, presented at Internet Governance Forum in November.

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Aizu ict disaster_igf_nov2012

  1. 1. The role of Internet-basedservices & conventional media for disaster relief IGF, Baku Nov. 2012 Izumi Aizu Co-Director, Information Support pro bono Platform (iSPP) Senior Research Fellow and Professor, Institute for InfoSocionomics, Tama University <>
  2. 2. After 20 months• Things are not getting better, some parts worse• Natural Disaster becoming Social Disaster• Many people are still suffering - even those who moved from shelters to “temporal houses”• Few reconstruction plan ready for implementation• According to previous experiences of Kobe, many more problems will surface 2
  3. 3. April 4, 2011 City of KesennumaI lost my voice -couldn’t say anything 3
  4. 4. You can still see this ship – from Google Earth 4
  5. 5. 5
  6. 6. This was a 3-story building 6
  7. 7. 7
  8. 8. from where I stayed 8
  9. 9. After three weeks,no rescue team came here yet 9
  10. 10. What can ICT/Internet do for them?• There were little Emergency Preparedness among Internet/ICT community• Informational gap was the source of wider problem – ineffective logistics, relief and support works• Started “pro bono” platform for information support based on individual capacity – another trials & errors
  11. 11. Devices that worked: Radio, Mobile, TV, Internet… all but Radio dropped at Day 1 Fixed phones much popular after one month
  12. 12. Info sources NOT useful• Mobile was most mentioned• Gasoline, close to your daily life• TV and Radio was frustrating for Nuclear Power problem A few 1 week 1 month 3 months hours Mobile Mobile TV TV Radio TV Mobile Radio Email Radio Email Mobile TV Email Radio Internet Softbank Internet Mobile NHK Internet Email Newspaper One-seg 12
  13. 13. Big difference by AreaRight after: Iwate Coast, only Radio ( 68% ) and WoM (46%) above 10% Miyagi Coast: Radio (64%), One-seg (23%), Mobile talk (14%) Iwate Inland TV Radio Iwate Coast Email Word of Mouth Miyagi Inland SMS Mobile Internet Miyagi Coast Voice Nothing Fukushima Inland Fixed Fukushima Coast News Paper Phones (%)   N=186 13
  14. 14. Reliable information sources on Nuclear station accident• There was info on the accident, but for evacuation very confusing• Only heard the Siren. First, get outside 10 km away, then got to Futaba or Kawamata, just WoM• From people working for the power plant. They got first.• Mobile One-seg broadcast. Car Radio, WoM,but not reliable … Internet, searched the municipal website, but not serious information was found. We have to make own judgments.• People in the neighborhood, word of mouth.• TV, news• My relative was working in the local government told me at midnight, Mar 12. 14
  15. 15. Multi-stakeholder came, naturally• Traditional government structure does not work sufficiently for such emergency• Industry and Civil Society must work together with Central and Local governments• But how? - complementarily• No official recognition made (yet)
  16. 16. Thank you For your help and support This could happen to you Let’s learn the lessons and be prepared We shall build new and better society together Izumi Aizu iSPP