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IWMW 2003: Introduction

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Slides for the introduction to the IWMW 2003 event held at the University of Kent on 11-13 June 2003. See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2003/talks/introduction/

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1
Institutional Web Management
Workshop 2003:
Supporting Our Users
Brian Kelly
UK Web Focus
UKOLN
B.Kelly@ukoln.ac.uk
2
About UKOLN / UK Web Focus
UKOLN:
• A national centre of excellence in digital
information management
• Based in the University of Bath
• About 30 FTEs
UK Web Focus:
• A JISC-funded post which provides
advice on Web developments to
(currently) the UK HE and FE community
• Organiser of this workshop series
3
About You
Are you from:
• HE
• HE agency
(Research Council,
JISC, …)
• FE
• Other
Manager
Techie
Information
specialist
Designer
Learning
Technologist
Other
Support
Staff
User
4
Background To Workshops
This is the 7th annual Web Management Workshop
1997 Meeting people, networking, “I am not alone”
There are no easy answers 
We can all contribute
1997 KCL 2 days (lunchtime-lunchtime)
1998 Newcastle 3 days (2 days content)
1999 Goldsmiths "
2000 Bath "
2001 Belfast 3 days (2.5 days content)
2002 Strathclyde "
2003 Canterbury "
June
Sept
"
"
June
"
"
Finding answers from gurus and best practices
databases  CMS  Web strategy
5
This Year’s Event
The programme and format has been put together by:
• The Programme Committee (Brian Kelly, Miles Banbery,
Diane McDonald, Kriss Fearon, Tracey Stanley, David
Supple and Catherine Ewart)
and informed by feedback from previous workshops,
discussions on mailing lists, etc.
This year we:
• Address the theme of "Supporting Our Users"
• Provide plenary speakers who will provide a vision or
reflect on institutional activities
• Provide even more workshop sessions
• Continue the debates introduced last year
The administration of the event is managed by the
Organising Committee (Sara Hassen, Miles Banbery
and Brian Kelly) with additional support by Kent staff
6
Supporting Our Users
In previous year's we have focussed on the challenges
facing providers of institutional Web services
Web strategies  Design  CMSs
Legal issues  New technologies  …
This year we will also seek to address the needs of our
user communities:
Establishing user requirements
Usability and accessibility
Managing tensions between user needs and service
providers needs (bottom-up versus top-down)
This theme will be addressed in:
 A number of the plenary talks & parallel sessions
 Discussion groups
 Informally

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IWMW 2003: Introduction

  • 1. 1 Institutional Web Management Workshop 2003: Supporting Our Users Brian Kelly UK Web Focus UKOLN B.Kelly@ukoln.ac.uk
  • 2. 2 About UKOLN / UK Web Focus UKOLN: • A national centre of excellence in digital information management • Based in the University of Bath • About 30 FTEs UK Web Focus: • A JISC-funded post which provides advice on Web developments to (currently) the UK HE and FE community • Organiser of this workshop series
  • 3. 3 About You Are you from: • HE • HE agency (Research Council, JISC, …) • FE • Other Manager Techie Information specialist Designer Learning Technologist Other Support Staff User
  • 4. 4 Background To Workshops This is the 7th annual Web Management Workshop 1997 Meeting people, networking, “I am not alone” There are no easy answers  We can all contribute 1997 KCL 2 days (lunchtime-lunchtime) 1998 Newcastle 3 days (2 days content) 1999 Goldsmiths " 2000 Bath " 2001 Belfast 3 days (2.5 days content) 2002 Strathclyde " 2003 Canterbury " June Sept " " June " " Finding answers from gurus and best practices databases  CMS  Web strategy
  • 5. 5 This Year’s Event The programme and format has been put together by: • The Programme Committee (Brian Kelly, Miles Banbery, Diane McDonald, Kriss Fearon, Tracey Stanley, David Supple and Catherine Ewart) and informed by feedback from previous workshops, discussions on mailing lists, etc. This year we: • Address the theme of "Supporting Our Users" • Provide plenary speakers who will provide a vision or reflect on institutional activities • Provide even more workshop sessions • Continue the debates introduced last year The administration of the event is managed by the Organising Committee (Sara Hassen, Miles Banbery and Brian Kelly) with additional support by Kent staff
  • 6. 6 Supporting Our Users In previous year's we have focussed on the challenges facing providers of institutional Web services Web strategies  Design  CMSs Legal issues  New technologies  … This year we will also seek to address the needs of our user communities: Establishing user requirements Usability and accessibility Managing tensions between user needs and service providers needs (bottom-up versus top-down) This theme will be addressed in:  A number of the plenary talks & parallel sessions  Discussion groups  Informally
  • 7. 7 Addressing Our Challenges The Institutional Web Management Workshop series seeks to address a broad range of challenges: The workshop provide a forum for various groups: managers and techies, service (IT Services, Library, MIS, AVS, …) and academic departments, HE and FE, institutions and national bodies, teaching and research interests, etc. in order to: • Listen to experts, case studies, .. But more importantly: • Get together and talk to each other • Discover each others interests & concerns • Learn from each other
  • 8. 8 The Format How do we provide a forum for dialogue? The Parallel Sessions • Provide opportunity for delegates to actively participate (discussions, group exercises, ...) Discussion Groups • Opportunity for (brief) free-ranging discussions on one of several topics Follow-up Activities • Report on main issues from discussion groups • Materials and reports from parallel sessions to be made available on Web site (if available) • Opportunity for follow-up activities:  Further events  Online activities  etc. Social Events • Excursion, meal, pubs, …
  • 9. 9 This Year’s Content Plenary talks (Wed & Thur): • A senior manager's perspective (VC at Kent) • Important new JISC Service (JISC InfoNET) • Big new idea (Semantic Web) • Institutional case studies Parallel sessions (Wed, Thur & Fri): • Choose 3 from 25 (!) – e.g. addressing use of JISCmail, etc. for building communities such as ours, 3 on staff development for Web managers (is this worth running independently), … Discussion groups (7 topics) (Wed, Thur & Fri): • You discuss & prioritise problems (today) and solutions (tomorrow) and then report back Debates / Semantic Web BoF (Fri): • Debates on Web Accessibility & Top-down vs Bottom-up approaches • Opportunity to discuss potential of Semantic Web
  • 10. 10 Your Feedback Your feedback: • Is very important and helps shape future events (no ceilidh this year!) • Is appreciated by speakers & facilitators • We know if can be time-consuming to complete forms • It can help if comments are legible (It's important that you address uogghds)
  • 11. 11 Your Views On Accessibility Web accessibility is of interest to Institutional Web Managers, especially in light of the introduction of SENDA legislation in Sept 2002 But: • What does Web accessibility mean to you? • Do the W3C WAI guidelines provide the definitive answer? Please answer (anonymously) the survey questions included in your pack Your views are needed (not correct answers) – so don't ask others! Return completed survey at coffee break A small prize will be given Include text and numeric string likely to be unique in order to identify winner (not your credit card number!)
  • 12. 12 The Future Impact Assessment • Evaluations from previous workshops have generally been very positive and we have tried to respond to suggestions (e.g. no ceilidh this year!) • This year we wish to give great thought to impact assessment – you may have had an enjoyable time, but will the information you've learnt here affect your working practices? Web Focus Funding • JISC funding for Web Focus finishes on 31 July • Joint JISC/Resource funding begins on 1 August • Challenge: managing transition to 50% less involvement for HE/FE (and more for FE)

Editor's Notes

  1. .