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IWMW 2002: The Lecturer's MIS Menu: Why Silver Service Is Off And Drive-Thru's In

Plenary talk on “The Lecturer's MIS Menu: Why Silver Service Is Off And Drive-Thru's In” given by Stephen Tanner at the IWMW 2002 event.

See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2002/sessions.html#talk-tanner

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IWMW 2002: The Lecturer's MIS Menu: Why Silver Service Is Off And Drive-Thru's In

  1. 1. The Lecturers MIS Menu: Why Silver Service Is Off and Drive Thru’s In Stephen Tanner Head of IT Services
  2. 2. Scene Setting • Experiences of FE (with some HE) • Delivering ‘management’ information to lecturing staff • Use of commercial systems with Web components
  3. 3. Situation Pre 1998 • MIS as Dark Art • Ownership & Trust? • Mix of linked & disparate systems • Only ‘timetabling’ for lecturers
  4. 4. Drivers for Change • Change in management, change in culture – Open attitude, open information – Corporate responsibility • Not ‘real’ world – Tribal Systems • Home grown exposures – Year 2000 – Technology – Complexity – Individuals
  5. 5. Strategy • Single integrated information source • CIS not MIS – Central management, local responsibility • Openness and ownership – Information triggers action • Accessibility through simplicity Systems to deliver?
  6. 6. Systems • Integrate as far as possible • Commercial partnership • Best of breed for some – timetabling – HR • All to have Web components – Views onto same database
  7. 7. CURRICULUM ENRENQS APPS STUEXAM REGIS ISR LINKS FEES FD EBS Cedar / FD eFinancials FD OLIB Libraries CCM Facility Timetabling MS Great Plains PWA HR The System Components
  8. 8. CURRICULUM ENRENQS APPS STUEXAM REGIS ISR LINKS FEES FD EBS Cedar / FD eFinancials FD OLIB Libraries CCM Facility Timetabling MS Great Plains PWA HR Information Flows Student details Staff, Courses Events Staff Payments
  9. 9. CURRICULUM ENRENQS APPS STUEXAM REGIS ISR LINKS FEES FD EBS FD OLIB Libraries CCM Facility Timetabling MS Great Plains PWA HR The Web Components OLIB WebView eManager Web Timetables Cedar / FD eFinancials EBS Agent
  10. 10. The Silver service • Information done just the way I like it – Completely by someone else or – 100% Home grown
  11. 11. The Drive Thru • Globally available • DIY world • Consistent menu
  12. 12. The Intranet Menu • Library catalogue search • Timetables by Course, Location & Lecturer • Staff management inc Sickness and Absence recording
  13. 13. EBS Agent – What’s on the menu • Student & course centric info • On line reporting • eRegisters
  14. 14. Homepage
  15. 15. Course List
  16. 16. Student
  17. 17. Student History
  18. 18. On line Reporting • Run live • Knows personal tastes • Scheduled Reports via Email • Managed Reporting Engine
  19. 19. Reports Menu
  20. 20. Briefcase
  21. 21. Snapshot
  22. 22. eRegisters • Marking & Submitting registers on location • Via Web or Email attachment • Classroom v ‘typing pool’ input
  23. 23. Issued to me
  24. 24. Mark
  25. 25. Attendance pattern
  26. 26. AutoIssues Status
  27. 27. How did we sell it? • Enrolment time • Desktop reporting • Attendance monitoring 31M ay 2002 report: fdClssLst V1.0 Class list - with photos ZC37341 GNVQ INTER LEIS & TOUR (LEISURE) A01/02 1102639 Alderson, Leejay 1097890 Andrews, Justin 1094979 Browning, Benjamin 1086771 Burbridge, Stephen 1098679 Burns, Ryan 1096190 Collins, James 1098197 Francis, James 1096475 Goddard, Matthew 1102453 Heywood, Victoria 1073536 Hynes, Zara 1097223 Larmie, Ashley 1102842 Matthews, James Page 1 of 2
  28. 28. Hot Peppers • Empowers those who want it • Questions those who don’t • THE position is….. • Ownership , manual admin • Nearly all UDI dbs gone
  29. 29. Cold Turkeys…. • You don’t send me datasets anymore • Not exactly 100% uptake – Still not working in ways lecturers do – Generation gap – Lecturers & Learning – Not all want DIY world – We still have phones – IT isn’t everything
  30. 30. To keep the customer satisfied….. • Get the core good first • Processes are key • Support, handhold & cajole • Reliable I & T • Drip, drip & drip • Responsive listening
  31. 31. Icing on the cake • Automate more tasks – End of year reports – 3 missed classes letters / emails / SMS messages? • eProgressions • Funding Reports • Configurable screen fields
  32. 32. Future Dishes • VLE (FD Learning Environment 2.2) • eStudent Records • Lecturer centric • Merging of VLE + Agent • Web based MLE

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