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100 to 1(ish) unifying a sprawling web estate

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Slides for a talk on "100 to 1(ish) unifying a sprawling web estate" given by Richard West, Jisc at the IWMW 2016 event held at Liverpool John Moores University on 21-23 June 2016.

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100 to 1(ish) unifying a sprawling web estate

  1. 1. 100 to 1(ish) Unifying a sprawling web estate 22/06/2016
  2. 2. The problem 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 2
  3. 3. Silos 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 4 of accessibility legislation?” “What are the legal implications
  4. 4. Branding 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 5
  5. 5. Cost 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 6 Hosting Domain names Maintenance Design Development Testing
  6. 6. Security 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 7
  7. 7. 1. Buy in 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 10
  8. 8. Approach Spoke to: »Senior leadership 1:1s »CEO »Management board meeting »All-group webinar »Web family meeting 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 11
  9. 9. 2. Assessment 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 12
  10. 10. Assessment - approach »Independent agency »Assessment panel »Recommend to executive team »Clear criteria › “UX should be maintained or improved” 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 13
  11. 11. Assessment - outcome 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 14 RedundantAssociateService modeIntegrated
  12. 12. Assessment - outcome 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 15 RedundantAssociateService modeIntegrated 10172545
  13. 13. Assessment - lessons learnt »Involving everyone »Outside voice »Cross-organisation panel »Clear criteria Improve »Keep panel going 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 16
  14. 14. 3. Integrations 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 17
  15. 15. Integration - approach »Involve teams »Audit »Proposal »Refresh and migrate »Redirect »Communicate to users 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 18
  16. 16. Integration - approach »Involve teams »Audit »Proposal »Refresh and migrate »Redirect »Communicate to users 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 19 44 Integrated or archived
  17. 17. Integration - lessons learnt »Talk »Language »Tools »Get help »Inventory Improve »Talk more »Money »Publish principles »Don’t allow them to move then sort 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 20
  18. 18. 4. Consistency 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 21
  19. 19. Consistency – quick(ish) wins For existing sites »Banner »Sub-domain 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 22
  20. 20. Consistency – pattern library 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 23
  21. 21. Consistency – results 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 24 3 Live service 4 Live alpha / beta 10 In development AngularUI WordPress theme
  22. 22. Consistency – UX support »Huge, long-term support › Community › Senior management »Shifted focus › UX support and advice › Encourage community › Process review 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 25
  23. 23. Consistency – lessons learnt Improve »Get those involved to use it »Keep up with your users »Beware perfectionism »Momentum »Find teeth / advocates »Avoid pattern blindness 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 26
  24. 24. Overall 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 27
  25. 25. Overall “ Improve experience of our users by simplifying our web estate” › Possible - if you’re pragmatic › Lot of support - from the top and bottom › Communication - not just talk, show › Build communities - to protect your work 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 28
  26. 26. Organisational change 22/06/2016 100 to 1(ish) - Unifying a sprawling web estate 29 Create urgency Guiding coalition Vision and initiatives Enlist volunteers Remove barriers Short-term wins Sustain acceleration Prove and embed (Kotter 1996)

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