1. 100 to 1(ish)
Unifying a sprawling web estate
22/06/2016

2. The problem
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4. Silos
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of accessibility legislation?”
“What are the legal implications

5. Branding
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6. Cost
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Hosting
Domain names
Maintenance
Design
Development
Testing

7. Security
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10. 1. Buy in
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11. Approach
Spoke to:
»Senior leadership 1:1s
»CEO
»Management board meeting
»All-group webinar
»Web family meeting
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12. 2. Assessment
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13. Assessment - approach
»Independent agency
»Assessment panel
»Recommend to executive team
»Clear criteria
› “UX should be maintained or improved”
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14. Assessment - outcome
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RedundantAssociateService modeIntegrated

15. Assessment - outcome
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RedundantAssociateService modeIntegrated
10172545

16. Assessment - lessons learnt
»Involving everyone
»Outside voice
»Cross-organisation panel
»Clear criteria
Improve
»Keep panel going
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17. 3. Integrations
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18. Integration - approach
»Involve teams
»Audit
»Proposal
»Refresh and migrate
»Redirect
»Communicate to users
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19. Integration - approach
»Involve teams
»Audit
»Proposal
»Refresh and migrate
»Redirect
»Communicate to users
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44
Integrated or
archived

20. Integration - lessons learnt
»Talk
»Language
»Tools
»Get help
»Inventory
Improve
»Talk more
»Money
»Publish principles
»Don’t allow them to move
then sort
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21. 4. Consistency
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22. Consistency – quick(ish) wins
For existing sites
»Banner
»Sub-domain
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23. Consistency – pattern library
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24. Consistency – results
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3
Live service
4
Live alpha / beta
10
In development
AngularUI WordPress theme

25. Consistency – UX support
»Huge, long-term support
› Community
› Senior management
»Shifted focus
› UX support and advice
› Encourage community
› Process review
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26. Consistency – lessons learnt
Improve
»Get those involved to use it
»Keep up with your users
»Beware perfectionism
»Momentum
»Find teeth / advocates
»Avoid pattern blindness
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27. Overall
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28. Overall
“ Improve experience of our users
by simplifying our web estate”
› Possible - if you’re pragmatic
› Lot of support - from the top and bottom
› Communication - not just talk, show
› Build communities - to protect your work
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29. Organisational change
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Create
urgency
Guiding
coalition
Vision and
initiatives
Enlist
volunteers
Remove
barriers
Short-term
wins
Sustain
acceleration
Prove and
embed
(Kotter 1996)