Troubleshooting Guide Template: 5 Ways To Improve Style and Format
Troubleshooting Guide Template:
5 Ways To Improve Style and Format
If this is your first time writing a Troubleshooting Guide Template, then the
following checklist will help you write this technical document. One way to write this
guide, also called Troubleshooting Manual, is to use other guides as a reference
point and build from there.
Troubleshooting Guide: Getting Started
This guide is not difficult to write once you understand the following points:
1. Readers – identify who will read your document. Is it end users or System
Administrators for example? To learn more about Audience Analysis, read
these articles on defining user profiles.
2. Expertise – identify what is there level of expertise. For example, if you're
writing a Troubleshooting Guide for a Car, then you need to consider that the
average person may not know where or what is the spark plug.
3. Prerequisites – for some documents, it’s best to provide information that
puts the document in context. In other words, maybe they don’t need the
Troubleshooting Guide, maybe it’s the User Guide they should read first.
4. Format – design your Microsoft Word template so that the key information is
easy to find – and fast! Whoever is reading your document is possibly upset,
in a hurry, under stress… so format the document so that the key problems
are easy to find in the Table of Contents.
5. PDF – after you create the template in Microsoft Word, convert it into Adobe
PDF and reduce the PDF file size so it downloads fast. Also add keywords to
the file properties, so you can find it easier on the network.
About the Author: Sharon Quinn helps companies develop Software Development
Plans. Sign up for her free newsletter and get more Software Development
PS: You can use this Troubleshooting Guide template to help users detect and
correct problems with software, electrical or automotive systems. This 12 page MS
Word template also includes a Free Excel spreadsheet for sample entries.
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