FRONT PAGE             ABOUT          CONTACT US                                                                          ...
DEVELOP TRUST

  Trust is built on our experience of dealing with others over time. We don’t trust people instantly (I hop...
Make sure your intentions are sincere, look for your cue, and then share the most important things first.


  Over to you....
Press Kit Templates

                                                                                          Prenuptial ...
SDLC Lifecycle Template Pack

                                                                                          So...
Click Here




                                                                                          CONNECT WITH ME

...
StumbleUpon

                                                                                           You can email me h...
n   Free

   n   How To

   n   Lead Generation

   n   Leadership

   n   Linkedin

   n   Marketing Plan

   n   Microso...
Upcoming SlideShare
Loading in …5
×

Office politics #1 – how to give your boss feedback

1,933 views

Published on

I never give advice. Let me rephrase that. I never give unsolicited advice. If you don’t ask for my opinion, I don’t give it. It’s not because I don’t want to help you. I do. It’s because people value what they pay for. And the ‘ask’ in asking for an opinion is a type of payment… and Trust is the currency. This brings us to the tricky subject to giving feedback to your boss. When do I give my opinion? How do I phrase things to avoid offense? What happens if I get it wrong? Here are a few ideas

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,933
On SlideShare
0
From Embeds
0
Number of Embeds
10
Actions
Shares
0
Downloads
31
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Office politics #1 – how to give your boss feedback

  1. 1. FRONT PAGE ABOUT CONTACT US RSS ← Productivity Tips: How to Answer 70 Emails a Day Business Negotiation To search, type and hit enter Tactics: The Secret Power of Learning To Say No → SUBSCRIBE Office Politics #1 – How to Give Your Boss Feedback   April 28th, 2010 ∙ View Comments ∙ Leadership     I never give advice. Let me rephrase that. I never give unsolicited advice. If you don’t ask for my opinion, I don’t give it. It’s not because I don’t want to help you. I do. It’s because people value what they pay for. And the ‘ask’ in asking for an opinion is a type of payment… and Trust is the currency. This brings us to the tricky subject to giving feedback to your boss. When do I give my opinion? How do I phrase things to avoid offense? What happens if I get it wrong? Here are a few ideas. Before You Decide to Give Your Boss Feedback Let’s say you’ve worked with your boss for seven years. You know all about her business, her three children, her divorce, her health, her private aspirations, and other things as well. You’re also very happy with your position (you can work at home twice a week!) and you want to help, but… n Where do you draw the line? n How much can you share? n Would feedback be seen as a criticism? n Is she receptive to feedback? Software Development Templates n Would it damage or improve your relationship? And, most importantly, n What’s your true motive? Why Should You Give Feedback? Let’s step back. You’ve seen your manager in different business settings: at conferences, presentations, interviews, contract negotiations, and workshops. You know her blind-spots. You see things about her that if she knew, you believe, would help her develop the business. However, even though you know this, is it your place to give her this feedback? You could also put your job at risk by being too direct and hurting her feelings. This type of feedback – from a subordinate to a senior — is called ‘upward feedback’. What the Experts Say about Upward Feedback John Baldoni, the author of Lead Your Boss: The Subtle Art of Managing Up, believes that leadership is about perception—if they don’t know how they’re perceived by peers and employees, their performance will suffers. They are functioning with a limited set of information. Maybe you can close the gap. James Detert, who write the Harvard Business Review article “Why Employees Are Afraid to Speak” adds, “Over reliance on the chain of command prevents leaders from hearing the unvarnished truth.” The higher up one goes, the harder it is to get honest feedback. Giving Your Boss Feedback Let’s assume that we’re genuinely trying to help our boss and have no hidden agenda. Maybe the company is suffering and you feel obliged to highlight areas she may have overlooked. Here are some points to consider before jumping in: http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 1 / 8
  2. 2. DEVELOP TRUST Trust is built on our experience of dealing with others over time. We don’t trust people instantly (I hope!) as we’ve not had time to analyze their behavior, look at their values, and see what motivates them. Trust grows by degrees. Giving ‘upward feedback’ is dependent on the trust between you and your boss. Once trust has been established, you can consider how to share your feedback. GAUGE THE TEMPERATURE Maybe temperature isn’t the right word but how receptive do you feel (not think!) your boss will be to feedback? On a scale of 1-100? If they’re lower than 80, have a re-think. Ask others whose opinion you trust if you should speak up. Maybe it’s not so wise after all. If your friends feel that your boss is unreceptive, or will react negatively, it’s better not to say anything. AVOID GIVING UNSOLICITED FEEDBACK Bob Bly warns that, ‘If other people really wanted your advice, they would ask for it.’ This is true, up to a point. Sometime we’re afraid to ask for advice, for example, if it threatens our status. So, even if you get on great with your boss, giving unsolicited feedback is best avoided. FRAME YOUR PERSPECTIVE One way to offer feedback, as opposed to giving an opinion, is to focus on what you see and hear, for example from your colleagues, customers, analysts or others. This protects you from giving subjective ‘opinions’, which may be an indirect way of looking for attention or running someone down. For example, you can share with your boss how others see them. Maybe clients see them as too reserved and aloof. Front line staff feels the boss doesn’t care; they’ve not visited their offices in six months and rarely get mentioned in company bulletins. This can help you boss if they have become disconnected from front line ranks. Dos and Don’ts When Giving Your Boss Feedback Do: n Be specific about where and how you can help. Remember there are areas of the business that you are not privy to; despite what you think, you don’t understand the pressure your boss is under. n Be sure your boss is receptive to feedback before giving it. n Focus on how you can help her improve. n Provide data-driven feedback. It’s seen as more objective. n Share what you see and hear, for example, issues that are kept away from your boss. n Show that you want to help your boss improve. n Start out by giving positive feedback. Everyone loves a little praise. Don’t: n Assume your boss DOESN’T want feedback. Look for your cue and see where you can offer some insight. n Indulge in accusations, gossip and hearsay. n Be nasty. Don’t give feedback that is designed to hurt, humiliate or damage others. n Fight fire with fire. If your boss criticized you, don’t suddenly ‘share’ things to settle the score. There’ll only be one winner. n Give feedback when you’re angry or feel slighted. Conclusion The last word is from Zig Ziglar’s Strategies for Success “You can have everything in life you want, if you will just help enough other people get what they want.” http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 2 / 8
  3. 3. Make sure your intentions are sincere, look for your cue, and then share the most important things first. Over to you. RECENT POSTS How do you see this? What have I missed? What happened the last time you gave your boss some feedback? Let me know below. n 5 Quick Pointers On Startup Funding Strategies About the Author n Business Negotiation Tactics: The Secret Power of Learning To Say No Ivan Walsh is a Business Consultant based in China. He’s worked with Intel, Microsoft, IBM, and other Fortune n Office Politics #1 – How to Give 100s across the US, UK and Asia. Subscribe to our newsletter and get his Business Tips for Smart People. You Your Boss Feedback can also get him at www.ivanwalsh.com n Productivity Tips: How to Answer 70 Emails a Day n How to Run a Profitable Home                 Business from Day One Related posts: BUSINESS TEMPLATES 1. Get feedback to improve your technical writing 2. How to give an Elevator Pitch & Enjoy It! Action Plan 3. Business Negotiation Tactics: The Secret Power of Learning To Say No Bill of Materials 4. FAQs about the Office Activation Wizard and reduced-functionality mode in 2007 Office Business Case Tags: Feedback ∙ Leadership ∙ Startup ∙ Strategy ∙ Trust ∙ Values Business Continuity Plan Business Needs Statement blog comments powered by Disqus Business Plan Business Process Design Business Requirements Business Rules Case Study Templates Communication Plan Cost Benefit Analysis Employee Handbook Feasibility Study Grant Template Marketing Plan Policy Manual Statement of Work Standard Operating Procedure SALES & MARKETING TEMPLATES Business Agreement Forms Instant Business Letter Kit Instant Home Writing Kit Last Will and Testament Forms Legal Forms & Contracts http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 3 / 8
  4. 4. Press Kit Templates Prenuptial Agreement Form Project Management Templates Real Estate Forms and Contracts Sales & Marketing Toolkits Website Design Proposals Web Designer Forms & Checklists PROPOSAL TEMPLATES Expression of Interest Invitation To Tender Proposal Template Proposal Forms and Checklists Request For Proposal Statement of Work IT TEMPLATES Acquisition Plan Availability Plan Capacity Plan Change Management Plan Concept Proposal Configuration Management Plan Conversion Plan Concept of Operations Database Design Document Deployment Plan Design Document Feasibility Study Functional Requirements Installation Plan Interface Control Document Project Plan Risk Management Plan Service Level Agreement Setup Guide Statement of Work http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 4 / 8
  5. 5. SDLC Lifecycle Template Pack Software Testing Templates Software Requirements System Admin Guide System Boundary Document System Design System Specifications Security Plan Test Plan Transition Plan Verification Plan TECH WRITING TEMPLATES Audience Analysis Case Study Templates Communication Plan Documentation Plan Installation Plan Maintenance Plan Operations Guide Release Notes Setup Guide Software Testing Templates Standard Operating Procedure System Admin Guide System Boundary Document Training Plan User Guide Template Use Case Templates White Paper Templates PROJECT MANAGEMENT http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 5 / 8
  6. 6. Click Here CONNECT WITH ME You can connect with me at Twitter, BusinessWeek, Delicious, Digg, Disqus, Facebook, Flickr, Google Reader, & LinkedIn, http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 6 / 8
  7. 7. StumbleUpon You can email me here WORTH READING Escape 9-5, Live Anywhere Writing Business Proposals Guide to Effective RFP Development Information Architecture Blueprints Writing White Papers Secrets of a Freelance Writer Writing Better Requirements Technical Communication Package Power Tools for Techl Comms Business Writers Handbook TAGS Acrobat Add new tag Adobe Business Business Plan Case Study China Communications Example Facebook Format funding Grounded Theory guidelines Innovation Interviews Linkedin Marketing Marketing Plan Media Kit Methodology MS Word Procurement Proposal RFP ROI Sales Screenshots seo Shortcuts. Screen Shenzhen Capture Small business social media Startup Strategy SWOT Tactics Technical Writing template Troubleshooting Twitter Video Word Template "Style Guide" writing Writing Word Video CATEGORIES n Books I Like n Brand Management n Business Plan n Business Process n Business Proposals n Business Writing n Career n Case Study n China n Clickbank n Communications n Entrepreneurship n Facebook http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 7 / 8
  8. 8. n Free n How To n Lead Generation n Leadership n Linkedin n Marketing Plan n Microsoft Word n Presentations n Productivity n Project Management n Screen Capture n Small Business Tips n Snagit n Social Media n Strategy n Style Guide n Technical Writing n Templates n Tips n Web Worker ARCHIVES n May 2010 n April 2010 n March 2010 n February 2010 n January 2010 n October 2007 n September 2007 n July 2007 n November 2006 n June 2006 n May 2006 n April 2006 n February 2006 n January 2006 ADMIN n Log in n WordPress n XHTML © 2010 Klariti Business Tips for Smart People! — Cutline by Chris Pearson http://ivan.klariti.com/leadership/office-politics-how-to-give-your-boss-feedback/3412/ Page 8 / 8

×