Workplace Innovation & Consulting


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Trends, onderzoek & aanpak

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  • As you know, in recent weeks the global economy has experienced significant changes There have been historic and rapid changes in our markets We’re not immune to these changes.. The markets will recover, although we don’t know when the rebound will occur And we expect to be in a stronger competitive position when they do. The rest of this presentation provides the specific on how we continue to drive toward this stronger competitive position. Change was already happening, but the scale and speed of the recent financial crisis has been unprecedented which means that organizations are scrambling to resize their business, mitigate risk yet at the same time continue to make investment decisions with limited capital and how to retain and attract talent for the future.
  • Customer Experience Our culture is one of customer centricity, where we deliver service excellence without limits. This approach is key to maintaining and promoting a positive image on behalf of our customers. From ensuring effective engagement at all levels to designing bespoke MI and reporting processes, we ensure interactions with customers are focussed and meaningful at all times. Risk & Compliance Businesses have ever increasing responsibilities for maintaining legal compliance and demonstrating due diligence to mitigate risk. We have the tools, people and processes in place to ensure our customers are taking all reasonable steps and are prepared for unplanned events with continuity plans in place. Cost Optimisation We are specialists in advising businesses on how to increase productivity, improve efficiency and drive down costs. Whether its advice on a portfolio investment, identifying a site's total cost of occupancy, (TCO) or gaining a greater understanding of current spend on individuals services, we have a proven track record in optimising costs and delivering competitive advantage. Improving Sustainability Businesses are facing increasing expectations from customers, employees and authorities to become more sustainable. Johnson Controls through their products, services and their own experiences in this field, can help businesses achieve tangible improvements in meeting these demands and minimise their impact on the environment. Business Change We are experts in providing solutions to support business change for the better. Not only will we come up with ways of effecting change, we will ensure their smooth implementation and uptake through a thorough change management process. Workplace Performance Our Workplace Performance offering can influence every aspect of your business from facilitating organisational change to improving your bottom line. Our unique approach combining advanced data collection tools with market leading advice can help you to make informed business decisions and deliver workplace transformation with tangible and lasting benefits
  • Observing the results of our flexible working survey over 5 years provide us a better understanding about how much our businesses have changed and adapted to workplace trends. This is really a major finding. The graph above provides an overview about how mobile working, home working and static office work has evolved from 2002 to 2006, the latest annual survey results. Compared to 2002, the percentage of time a flexible worker spend in the office has reduce from 55% to 18%. I think is incredible and I don’t know whether you believe it or not. But I certainly think it reflects my pattern of work. The time we spend away from our office is then subdivided as homeworking and working on the move (in your car, at a hotel, on a client’s site…). Mobile working has shifted from 25% in 2002 to 46% in 2006. Once again a major change in the way we work. Homeworking on the other hand has grow less significantly from 20% in 2002 to 36% in 2006 and clearly now stabilising around this latest percentage. What we are seeing is much flexible working is changing our business, but most importantly that Flexible working is now the NORM!. I completely agree with this.
  • Various Multiflex projects initiated across EMEA. e.g. Germany, Herzogenrath - Project is ongoing - Lead buy ERI Italy, Rome - Project is ongoing - Lead buy ERI Ireland, 2 areas in 1 building UK, Guildford Project is closed Lead by ERI Challenge was to increase HHC France, Paris - Project is ongoing. - Lead by JCI - Challenge is (1) to reduce SQM – close down of Bergson (2) Ericsson would like to hire new staff Netherlands in pipeline All projects except France have been lead by Ericsson locally
  • Workplace Innovation & Consulting

    1. 1. Workplace Innovation by JC Consulting
    2. 2. The pace of change means that different times warrant a different approach <ul><ul><li>Reducing cost: Searching for ways to take cost out faster than the economic downturn </li></ul></ul><ul><ul><li>Managing risk: Increased scrutiny of the financial strength of key suppliers and customers </li></ul></ul><ul><ul><li>Improving return on investment: Identifying ways to continue to invest with less capital spend (due to higher cost of money) with a higher return </li></ul></ul><ul><ul><li>Retaining & Capturing talent: Attracting talent as competitors shed staff </li></ul></ul>Global WorkPlace Solutions EMEA – Confidential and Proprietary
    3. 3. Utilisation by Sector is far below expectations – this hidden under utilisation is adding a significant cost burden Global WorkPlace Solutions EMEA – Confidential and Proprietary Average utilisation data from utilisation surveys across 50,000 Target utilisation band Average utilisation based on total data set Average Utilisation by Sector 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% Communications Finance Media Petrochemical Professional Services Public Sector Technology Utilities
    4. 4. Share Ratios continually increase, but are we being bold enough? Global WorkPlace Solutions EMEA – Confidential and Proprietary First Generation Third Generation 1.2 1.2 1.3 1.3 1.4 1.5 4.2 5.3 Media Company Telecoms Telecoms Professional Services Technology Financial Services Telecoms Technology
    5. 5. Cost savings today -v- Employer of choice tomorrow… <ul><ul><li>No longer about how much space I need but … how little I can get away with </li></ul></ul><ul><ul><li>Organisations pushing property and people harder to make immediate savings </li></ul></ul><ul><ul><li>For flexible working this means less considered application and more reactionary solutions, delivered at pace </li></ul></ul><ul><ul><li>The question is savings may come … but what will the long-term impact be on productivity and retention? </li></ul></ul><ul><ul><li>Delivering unconsidered solutions may end the flexible working agenda as it will have negative connotations associated with it </li></ul></ul><ul><ul><li>Diversity becoming more of an issue as organisation attempt to give themselves the broadest choice of available talent: </li></ul></ul><ul><ul><ul><li>Better accessibility in the workplace </li></ul></ul></ul><ul><ul><ul><li>Work/lifestyle choices </li></ul></ul></ul><ul><ul><ul><li>Enhanced training and development </li></ul></ul></ul>Global WorkPlace Solutions EMEA – Confidential and Proprietary
    6. 6. Workplace Consulting Global WorkPlace Solutions EMEA – Confidential and Proprietary SPACE MANAGEMENT CHANGE MANAGEMENT <ul><li>Visioning strategy </li></ul><ul><li>Workplace transformation management </li></ul><ul><li>Engagement, communication & awareness strategy </li></ul><ul><li>Change measurement & evaluation </li></ul><ul><li>Cultural profiling </li></ul><ul><li>Behavioural change </li></ul>WORKPLACE STRATEGY STRATEGIC FACILITIES MANAGEMENT <ul><li>Business case analysis </li></ul><ul><li>Cost/service modelling </li></ul><ul><li>Performance improvement </li></ul><ul><li>Benchmarking </li></ul>Asset lifecycle planning Sourcing strategies Service design & implementation Service delivery review Knowledge management RISK & COMPLIANCE <ul><li>Health & safety </li></ul><ul><li>Fire safety </li></ul><ul><li>Security </li></ul><ul><li>Business continuity </li></ul><ul><li>Critical environments </li></ul><ul><li>Pandemic planning </li></ul>‘ Maximising the value of your workplace assets’ Client representative & decision support Workplace standards Workplace research – trends & innovation Workplace vision (brand & culture) Alternative ways of working Workstyle profiling Utilisation & capacity planning Workplace performance Occupancy management Space standards Space management design & implementation Space recharge
    7. 7. Impact on your business Global WorkPlace Solutions EMEA – Confidential and Proprietary Benchmarking Scenario Planning Travel Planning Green & Agile Working Utilisation Studies Workplace Strategy FM Review Behavioural Change Programme Management Performance Dashboards Customer Satisfaction Statutory Compliance Fire Regulations Business Continuity
    8. 8. Our research
    9. 9. Research & Innovation Global WorkPlace Solutions EMEA – Confidential and Proprietary Flexible Working – A growing trend A research project which seeks to understand how the workplace is in attracting, motivating and inspiring employees of today and TOMORROW <ul><ul><li>Highlights the key findings and major trends on flexible working and mobility since 2002 </li></ul></ul><ul><ul><li>Johnson Controls are compiling valuable benchmarks that provide major trends on mobility </li></ul></ul><ul><ul><li>The 2007 survey attracted more than 1,000 participants from across 25 countries worldwide </li></ul></ul>The Hive A competitive global village and a networked environment The Eco Office A secure, responsible workplace with a focus on work/life balance and a community environment Investigations into the future of the workplace since 2007 enables us to assess what the future of the workplace will be like by 2030 Workplace Futures Gattaca A fragmented, controlling, business driven world that values profit over employee welfare
    10. 10. Annual Flexible Working Survey 2002 to 2009 Flexible working trends Global WorkPlace Solutions EMEA – Confidential and Proprietary
    11. 11. We have reached out to users of the workplace to understand what they are looking for in the creative workplace Global WorkPlace Solutions EMEA – Confidential and Proprietary OXYGENZ research seeks to understand how important the workplace is in attracting, motivating and inspiring employees of not only today but also tomorrow.
    12. 12. There is a greater expectation than you think….. Global WorkPlace Solutions EMEA – Confidential and Proprietary <ul><ul><li>96% of young people expect their office to be environmentally friendly </li></ul></ul><ul><ul><li>79% of GenYs want a mobile way of working and 63% prefer a flexible working pattern (but only 19% expect their employer to offer flexible working) – average 3/1. </li></ul></ul><ul><ul><li>19% would prefer to walk to work – against 33% by car </li></ul></ul><ul><ul><li>72% would chose to work in an urban location </li></ul></ul><ul><ul><li>82% prefer a contemporary workplace interior with light and subtle colours, </li></ul></ul><ul><ul><li>65% would feel comfortable in a space of 10 - 16 sqm </li></ul></ul><ul><ul><li>63% prefer their own desk with access to a team spaces (only 22% want a formal meeting room space) </li></ul></ul><ul><ul><li>29% would like to have a gym at work </li></ul></ul>
    13. 13. We have looked at how the workplace will evolve by 2030… Global WorkPlace Solutions EMEA – Confidential and Proprietary <ul><li>The Smart Workplace of 2030 will see: </li></ul><ul><li>A complex and competitive world focused on collaboration, innovation and creativity </li></ul><ul><li>An industry focused on knowledge and co-creativity </li></ul><ul><li>A culture for collaboration and collective intelligence </li></ul>
    14. 14. Smart Workplace <ul><li>Direct and immediate effects on the smart workplace: </li></ul><ul><li>Demographics: population growth, ageing workforce, multigenerational workforces and changing family patterns </li></ul><ul><li>Economics: pension crisis, knowledge economy, the lack of predictability of the financial systems and management performance </li></ul><ul><li>Employment: demand of flexible working arrangements, competition for qualified workers will intensify, growing complexity of legal compliance </li></ul><ul><li>Society: 24/7 culture, work-life integration, lack of social contact, the power of mass collaboration </li></ul><ul><li>Technology: travel vs. video conferencing, connectivity, virtualisation, security </li></ul><ul><li>Environment: awareness of planetary preservation, not enough resources, green technologies, transport systems </li></ul><ul><li>Office Design: space utilisation, the end of private offices, work performance, collaborative space </li></ul><ul><li>Governance: management attitude, generation Y, autonomy, partnerships and alliance </li></ul><ul><li>Facilities Management: automation, budget constraints, value driven design, change management </li></ul><ul><li>Globalisation: outsourcing, security concerns, competition, sustainability agenda </li></ul>Global WorkPlace Solutions EMEA – Confidential and Proprietary
    15. 15. Our approach
    16. 16. Our tried and tested approach Global WorkPlace Solutions EMEA – Confidential and Proprietary
    17. 17. Enabling a successful solution Global WorkPlace Solutions EMEA – Confidential and Proprietary <ul><li>Structured change management: </li></ul><ul><ul><li>Essential to have at all levels – accept corporate sponsorship and leadership </li></ul></ul><ul><ul><li>Total buy-in that this will require a change in culture </li></ul></ul><ul><li>A targeted approach based on analysis and consultation </li></ul><ul><ul><li>Data gathering and analysis to quantify team mobility </li></ul></ul><ul><ul><li>Management interviews to identify appetite for change </li></ul></ul><ul><ul><li>Solution development with a cross-section of users </li></ul></ul><ul><li>Monitoring and measurement </li></ul><ul><ul><li>KPI developed around organisational objectives </li></ul></ul><ul><ul><li>Ongoing monitoring of the initiative to ensure it’s effectiveness </li></ul></ul><ul><li>Effective support framework </li></ul><ul><ul><li>Development and adoption of technical and process enablers </li></ul></ul><ul><ul><li>Open and honest discussion </li></ul></ul><ul><ul><li>Providing support and guidance for users as they make the transition </li></ul></ul>
    18. 18. GLOBAL WORKPLACE SOLUTIONS July 2009 Key contact <ul><ul><ul><li>Ken Raisbeck </li></ul></ul></ul><ul><ul><ul><li>Workplace Consulting EMEA, PBU Leader </li></ul></ul></ul><ul><ul><ul><li>Mobile: 07966 563 166 </li></ul></ul></ul><ul><ul><ul><li>Email: [email_address] </li></ul></ul></ul>