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Working on an open-source project captures the imagination. It taps straight into an emotional desire to make the world a better place. What an amazing, brave and inspiring idea! What a huge pool of energy and enthusiasm!?? All that energy and within moments a casual idea can turn into committed code and a feature - KAPPOW!
Dream or nightmare? How do we make sure that energetic, enthusiastic, intelligent, talented people direct their energy into applications, features and functions that people want to use?Who is this mythical end-user who bends to our will and is eager to invite all our fantastic features into their life? Are they a bug squished into the punch-card of our ideal development process or a valuable tool that will help us make applications that are loved by millions? We have to start thinking about target users. Who are they? What do they care about? How do we find out and how do we keep that central to our design and development processes? From Paper Cuts to UX Advocates what are they and why should you care about them.
*Please note that these slides were for a presentation so may make little sense without me be highly amusing and informative at the same time as you are looking at them.