Personal Information
Organization / Workplace
Barcelona Area, Spain Spain
Occupation
Service Designer & Design Researcher
Industry
Design
About
I am a highly analytical researcher and designer, passionate about understanding people and organisations. I help best in very early design stages and when services, products or policies need substantial re-steering.
I am a regular speaker in multiple local and international conferences, such as Advancing Research (2020), Service Design in Government (2014-2019), Service Design Network Conference (2019).
Tags
service design
design research
public services
measuring value
strategy
performance metrics
customer centricity
mobility
signage
design probes
government
parent engagement
education and training
policy
sant quirze del vallès
prototyping
See more
Presentations
(3)Likes
(14)La nueva lógica de servicios: Operaciones centradas en los usuarios
david lopez
•
12 years ago
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015
Service Design Berlin
•
8 years ago
Design with Personas: A Lean Approach
Erin 'Folletto' Casali
•
9 years ago
From User Experience to Citizen Experience
Jess McMullin
•
8 years ago
Big Picture Design: Systems, Strategy, Policy, Delivery
Jess McMullin
•
8 years ago
Change checklist
Dave Gray
•
9 years ago
Conquering Complexity: Mindset & Tools for Growing Public Design Capability & Capacity
Jess McMullin
•
9 years ago
Squiggle birds
Dave Gray
•
9 years ago
Design Thinking, What I have learned in a year?
Mussab Sharif
•
9 years ago
Design Thinking is Killing Creativity
designsojourn
•
13 years ago
Design to the Power of Ten
Andy Polaine
•
9 years ago
When service design meets the connected company
Dave Gray
•
10 years ago
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
•
14 years ago
Knight civic-tech
Knight Foundation
•
10 years ago
Personal Information
Organization / Workplace
Barcelona Area, Spain Spain
Occupation
Service Designer & Design Researcher
Industry
Design
About
I am a highly analytical researcher and designer, passionate about understanding people and organisations. I help best in very early design stages and when services, products or policies need substantial re-steering.
I am a regular speaker in multiple local and international conferences, such as Advancing Research (2020), Service Design in Government (2014-2019), Service Design Network Conference (2019).
Tags
service design
design research
public services
measuring value
strategy
performance metrics
customer centricity
mobility
signage
design probes
government
parent engagement
education and training
policy
sant quirze del vallès
prototyping
See more